Customer Support Tools

Self-hosted support desk that enables seamless management with multi-inbox, smart automation, AI-assisted responses, granular permissions, and BI dashboards.

Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics.

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration options.

Knowledge base software, reimagined with AI. Create, publish and maintain sophisticated documentation that delivers a brand impression.

tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

Smart AI workspace that centralizes all your customer messages, automates replies, and keeps support effortless and human.

Centralizes customer feedback and transforms it into actionable insights, facilitating product innovation with customizable roadmaps and real-time tools.

Hesk simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of SMBs worldwide.

Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

Platform for live chat and chatbot services using AI to handle customer inquiries, provide support in multiple languages, and generate leads efficiently.

Get a status page in seconds. Stop wasting time to reply to endless status questions. Avoid downtime frustration. Rebuild customer trust.

Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

HelpWire is a user-friendly remote desktop service for quick IT assistance to home and business users. It provides on-demand support for Windows, macOS, and Linux devices, along with unattended access to Windows and macOS computers.

ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

Userlike is free live chat and customer messaging software for web and messaging support. Connect with your customers on your website, Facebook Messenger, WhatsApp, Telegram and SMS.

Unified customer communication platform providing live chat, in-app messenger, automated email campaigns, ticketing, feedback collection, and integrations for web or mobile.

An omnichannel customer service tool that integrates with Dynamics 365 and includes co-browsing, messaging, voice, and video.

SaaS live chat and help desk platform streamlining ecommerce support, automating sales and customer queries, with 200+ integrations, analytics, and AI-powered agent tools.

Enhance customer support with a platform offering multi-channel communication via calls, emails, chat, and social media, with fast, efficient tools.

Offers real-time support to personalize customer experience with proactive chat invitations, boosting leads and sales through seamless integrations.

Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...