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ProProfs Chat Features

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ProProfs Chat information

Supported Languages

  • English
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Apple AppStore

  •   Updated Jan 17, 2019
  •   1 avg rating
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Our users have written 24 comments and reviews about ProProfs Chat, and it has gotten 46 likes

ProProfs Chat was added to AlternativeTo by jennie23 on Jun 6, 2012 and this page was last updated Sep 13, 2021. ProProfs Chat is sometimes referred to as ProProfs, Live2Support.

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harsh_s10
  
Top positive commentApr 17, 2023

The tool has been really useful in allowing our team to offer highly personalized conversations. We use chat transcripts to get a detailed view of our customers’ past interactions. Moreover, another great feature is intelligent routing which can be used to transfer chats to the relevant live chat agent for extended support.

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Guest
  
Top positive commentMar 31, 2023

ProProfs Chat is an effective solution for boosting customer engagement on your website. Even when a visitor is about to exit your website, ProProfs Chat makes sure to make the most of their presence. You can obtain valuable insights into the customer experience through detailed post-chat surveys and identify improvement opportunities, eventually leading to increased sales.

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Guest
  
Positive commentDec 14, 2022

We love how ProProfs Chat can be customized to deliver a more personalized customer experience. There are over 100 settings that can be configured to tweak the shape and style of the chat widget. Using CSS, we can change the color and font and even add our own logo so the widget matches our brand’s aesthetics.

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bansalsonal465
  
Positive commentDec 14, 2022

We use this live chat solution to set up automated greetings for website visitors. It also enables us to create chatbots for 24/7 automated support for our customers.

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techcheck688
  
Positive commentDec 14, 2022

We have been able to provide our customers with 24x7 support through ProProfs Chat. It comes with pre-designed templates that can be tailored for different uses, such as ticket creation, appointment booking, and lead generation.

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nehabansal87
  
Positive commentDec 9, 2022

I'm glad to hear that ProProfs Chat has worked well for you! It's always a good idea to use tools like these to track your chat operators' performance and ensure that they provide the best possible service to your customers. By keeping an eye on metrics like active hours, missed chats, and response time, you can identify improvement areas and ensure that your chat operators are meeting your standards. Additionally, integrating with Google Analytics can provide you with even more valuable data to help you understand how your chat service is performing.

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bencornell372
  
Positive commentJun 30, 2022

ProProfs Chat is a robust tool that offers easy integrations with CRM like MS Dynamics, Zoho, etc., to manage the sales pipeline. Not to mention, we get the option of integrating it with any ticketing software.

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Business & Commerce • Social & Communications

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