ProProfs Chat icon
ProProfs Chat icon

ProProfs Chat

 43 likes

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products...

ProProfs Chat screenshot 1

License model

  • FreemiumProprietary

Application type

Platforms

  • Mac
  • Windows
  • Linux
  • Android
  • iPhone
  • Windows Phone
  • iPad
4.8 / 5 Avg rating (26)
43 likes
24comments
0 news articles

Features

Suggest and vote on features
  1.  Proactive chat
  2.  Canned responses
  3.  Visitor tracking
  4.  Real-time visitor monitoring
  5.  Live Support Chat
  6.  Live chat for websites
  7.  Statistics and Reports
  8.  Integration with CRMs

ProProfs Chat News & Activities

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ProProfs Chat information

  • Developed by

    ProProfs.com
  • Licensing

    Proprietary and Freemium product.
  • Pricing

    One time purchase (perpetual license) that costs up to $10 + free version with limited functionality.
  • Rating

    Average rating of 4.8 (26 ratings)
  • Alternatives

    100 alternatives listed
  • Supported Languages

    • English

AlternativeTo Categories

Business & CommerceSocial & Communications

Apple AppStore

  •   Updated May 15, 2024
  •   1 avg rating
View in AppStore

Our users have written 24 comments and reviews about ProProfs Chat, and it has gotten 43 likes

ProProfs Chat was added to AlternativeTo by jennie23 on Jun 6, 2012 and this page was last updated Sep 13, 2021. ProProfs Chat is sometimes referred to as ProProfs, Live2Support.

Comments and Reviews

   
 Post comment/review
Comment summary: ProProfs Chat is praised for its comprehensive support capabilities, including real-time customer query handling and robust integrations with platforms like MS Dynamics and Zoho. Users highlight its positive impact on business operations, such as increased profitability and enhanced customer service, while featuring operator-to-operator chat for internal communication. The tool supports omnichannel experiences through integrations with CRMs, knowledge bases, and chatbots, enhancing automation and personalized customer interactions.
harsh_s10
  
Top positive commentApr 17, 2023

The tool has been really useful in allowing our team to offer highly personalized conversations. We use chat transcripts to get a detailed view of our customers’ past interactions. Moreover, another great feature is intelligent routing which can be used to transfer chats to the relevant live chat agent for extended support.

0
Guest
  
Positive commentMar 31, 2023

ProProfs Chat is an effective solution for boosting customer engagement on your website. Even when a visitor is about to exit your website, ProProfs Chat makes sure to make the most of their presence. You can obtain valuable insights into the customer experience through detailed post-chat surveys and identify improvement opportunities, eventually leading to increased sales.

0
Guest
  
Positive commentDec 14, 2022

We love how ProProfs Chat can be customized to deliver a more personalized customer experience. There are over 100 settings that can be configured to tweak the shape and style of the chat widget. Using CSS, we can change the color and font and even add our own logo so the widget matches our brand’s aesthetics.

0
bansalsonal465
  
Positive commentDec 14, 2022

We use this live chat solution to set up automated greetings for website visitors. It also enables us to create chatbots for 24/7 automated support for our customers.

0
techcheck688
  
Positive commentDec 14, 2022

We have been able to provide our customers with 24x7 support through ProProfs Chat. It comes with pre-designed templates that can be tailored for different uses, such as ticket creation, appointment booking, and lead generation.

0
nehabansal87
  
Positive commentDec 9, 2022

I'm glad to hear that ProProfs Chat has worked well for you! It's always a good idea to use tools like these to track your chat operators' performance and ensure that they provide the best possible service to your customers. By keeping an eye on metrics like active hours, missed chats, and response time, you can identify improvement areas and ensure that your chat operators are meeting your standards. Additionally, integrating with Google Analytics can provide you with even more valuable data to help you understand how your chat service is performing.

0
bencornell372
  
Positive commentJun 30, 2022

ProProfs Chat is a robust tool that offers easy integrations with CRM like MS Dynamics, Zoho, etc., to manage the sales pipeline. Not to mention, we get the option of integrating it with any ticketing software.

0
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What is ProProfs Chat?

ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.

The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.

Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.

Key features

  1. Capture leads and boost sales
  2. Real-time support
  3. Operator to operator chat
  4. Easily embed chat
  5. Chat via web interface
  6. Supports chat across multiple devices (iPhones, Mac) and runs on any OS
  7. Record and monitor offline messages
  8. Track and judge operator performance
  9. Set up department based chat
  10. Hassle-free integration with other tools(CRM, CMS, ecommerce, email marketing)
  11. Customized chat window
  12. Real-time visitor monitoring
  13. Measure customer happiness level
  14. Post-chat feedback surveys
  15. Integrates with Google Analytics & Adwords
  16. Curtail call support expenses
  17. Handle multiple chats and co-browse
  18. Offer support and help on the go
  19. Reach out to a global audience
  20. Agent Scheduling
  21. Visitor banning
  22. Automatic Greetings
  23. Assignment Management
  24. Visitor Targeting
  25. Knowledge Database
  26. GeoTargeting
  27. Offline Form
  28. Call Me Option

ProProfs Chat Videos

Official Links