

ProProfs Chat
43 likes
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products...
License model
- Freemium • Proprietary
Application type
Platforms
- Mac
- Windows
- Linux
- Android
- iPhone
- Windows Phone
- iPad
Features
ProProfs Chat News & Activities
Highlights • All activities
Recent News
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Share a News TipRecent activities
- K0RR added ProProfs Chat as alternative to FreeScout
- vikram_sagepilot added ProProfs Chat as alternative to Sagepilot
- POX added Help Desk as a feature to ProProfs Chat
- cba-jm added ProProfs Chat as alternative to CBA Live Assist On-Premise
- sanketbagad added ProProfs Chat as alternative to BotByte AI
- AbrarSami added ProProfs Chat as alternative to Mevrik
ProProfs Chat information
AlternativeTo Categories
Business & Commerce, Social & CommunicationsApple AppStore
- Updated May 15, 2024
- 1 avg rating
Comments and Reviews
The tool has been really useful in allowing our team to offer highly personalized conversations. We use chat transcripts to get a detailed view of our customers’ past interactions. Moreover, another great feature is intelligent routing which can be used to transfer chats to the relevant live chat agent for extended support.
ProProfs Chat is an effective solution for boosting customer engagement on your website. Even when a visitor is about to exit your website, ProProfs Chat makes sure to make the most of their presence. You can obtain valuable insights into the customer experience through detailed post-chat surveys and identify improvement opportunities, eventually leading to increased sales.
We love how ProProfs Chat can be customized to deliver a more personalized customer experience. There are over 100 settings that can be configured to tweak the shape and style of the chat widget. Using CSS, we can change the color and font and even add our own logo so the widget matches our brand’s aesthetics.
We use this live chat solution to set up automated greetings for website visitors. It also enables us to create chatbots for 24/7 automated support for our customers.
We have been able to provide our customers with 24x7 support through ProProfs Chat. It comes with pre-designed templates that can be tailored for different uses, such as ticket creation, appointment booking, and lead generation.
I'm glad to hear that ProProfs Chat has worked well for you! It's always a good idea to use tools like these to track your chat operators' performance and ensure that they provide the best possible service to your customers. By keeping an eye on metrics like active hours, missed chats, and response time, you can identify improvement areas and ensure that your chat operators are meeting your standards. Additionally, integrating with Google Analytics can provide you with even more valuable data to help you understand how your chat service is performing.
ProProfs Chat is a robust tool that offers easy integrations with CRM like MS Dynamics, Zoho, etc., to manage the sales pipeline. Not to mention, we get the option of integrating it with any ticketing software.