Zendesk Chat

    Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

    • Freemium • Proprietary
    • Online
    ...
    Zendesk Chat info, screenshots & reviewsAlternatives to Zendesk Chat
    Zendesk Chat (formerly Zopim) is a simple chat widget that lets you sell directly to your website visitors.

    Easy Setup
    "60 seconds is all it takes, from getting an account to seeing the chat widget on your site. Tried and tested by non-technical users."

    One-time Setup
    To see the chat widget on your site, simply copy and paste one line of script on your website HTML. You can paste it anywhere and it works. No editing required.

    No software downloads required
    All you need is a browser to start chatting with customers. Simply login to the Dashboard to chat.

    Plugins/Addons for platforms
    One-click deployment available for the following platforms:

    WordPress
    Shopify
    Magento
    OSCommerce

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    Features Vote on or suggest new features

    Comments and Reviews Post a comment / review
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    Codeplayer
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    • Top positive comment  over 1 year ago • 0 replies
    If this Review contains spam or other abuse, notify admins about it.

    My review is from a free user perspective.
    There is not much to complain on, it is a good product.
    For me I could not use it anymore, because they have the Chat badge.
    Chat badge is not the button or icon.
    It is designed to annoy free customers, I guess.
    If you minimize the chat badge then it becomes a perfectly nice chat button, that I would like to see.
    It is also possible to disable the chat badege, but this option is greyed out for free customers.
    So the badge pops up. and the badge is just nothing more than a larger chat button with some text and an icon, if you choose so. The real chat widget pops up if you press either on chat button or chat badge.

    It allows only one agent for free accounts unlike tawk.to

    At least for free user it does not tell you the signed in customer account name, like Tawk.to does or even if they are logged in. It does show, however on which page the user currently is.

    For free user it also does not show half-typed text that the customer types before they send it away, like tawk.to does.

    One very good thing is that you can choose the branding color of your liking, unlike tawk.to, where you have to find a provided bubble from a bubble list, that about matches your colors and then tell the app to use the bubble colors as a workaround.

    Until the bubble color workaround is there for tawk.to, I am not looking back. Many agents for free is a good feature and so is not having the annoying badge. However, if I loose my worked-around-to-get colors, I am back with zendesk chat badge terror. Just because branding colors are important for me. Or maybe there is more real competition by that time, if that time ever comes.

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    VitaBonum
    Comment • about 5 years ago • 1 reply
    If this Comment contains spam or other abuse, notify admins about it.

    If you are small e-shop and zopim is too expensive - take a look at http://ArcChat.com it's great alternative with easy to use interface.

    Natterjack565

    ArcChat.com

    Reply written over 2 years ago

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    NikaMichelle
    Comment • almost 8 years ago • 0 replies
    If this Comment contains spam or other abuse, notify admins about it.

    Hi everyone! I would also like to introduce to you Offerchat! It is a live chat tool for your websites that allows multiple operators! One more great thing about this tool is that, it is for FREE! Their website: https://offerchat.com

    Show entire comment ▾

    Category

    Business & Commerce
    Zendesk Chat

    Links and Download

     Official Website

    Social

    Zendesk Chat

    Summary and Relevance

    Our users have written 3 comments and reviews about Zendesk Chat, and it has gotten 35 likes

    • Developed by Zendesk Inc.
    • Proprietary and Freemium product.
    • 156 alternatives listed

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    Zendesk Chat was added to AlternativeTo by armel on Dec 17, 2010 and this page was last updated Sep 12, 2020. Zendesk Chat is sometimes referred to as Zopim.

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