Tidio icon
Tidio icon

Tidio

Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

Resolve up to 64% of your tickets with Lyro, the customer service AI agent

Cost / License

  • Freemium (Subscription)
  • Proprietary

Application type

Platforms

  • Mac
  • Windows
  • Online
  • Android
  • iPhone
  • Android Tablet
  • iPad
  • BigCommerce
  • Shopify
  • Software as a Service (SaaS)
  • PrestaShop
  • Wordpress
  • Magento / Adobe Commerce
  • WooCommerce
Improve AOV with Lyro's AI product recommendation engine
Integrate Tidio with your current stack in a single click
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Get more loyal customers with automated chatbot sales flows
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Features

Properties

  1.  AI-Powered

Integrations

  1. Joomla icon  Joomla
  2. Instagram icon  Instagram
  3. Adobe Commerce icon  Magento
  4. BigCommerce icon  Bigcommerce
  5. Weebly icon  Weebly
  6. Shopify icon  Shopify
  7. WhatsApp icon  Whatsapp
  8.  Email
  9. Salesforce icon  Salesforce
  10. Mailchimp icon  Mailchimp
  11. HubSpot icon  HubSpot
  12. Google Analytics icon  Google Analytics
  13. WooCommerce icon  WooCommerce
  14. MailerLite icon  MailerLite
  15. Zendesk icon  Zendesk
  16. Messenger icon  Facebook Messenger
  17. WordPress icon  WordPress
  18. Pipedrive icon  Pipedrive
  19. PrestaShop icon  Prestashop
  20. Brevo icon  Brevo
  21. Omnisend icon  Omnisend
  22. Drupal icon  Drupal
  23. Wix.com icon  Wix
  24.  Integration with E-commerce sites
  25. Squarespace icon  Squarespace
  26. Agile CRM icon  Agile CRM
  27. SITE123 icon  Site123
  28. Shift4Shop icon  Shift4Shop
  29. Jimdo icon  Jimdo

Features

  1.  Visitor management
  2.  AI Chatbot
  3.  Built-in AI Assistant
  4.  Live Support Chat
  5.  Email automation
  6.  Customer Segmentation
  7.  Segmenting visitors
  8.  Canned responses
  9.  Chat Bot
  10.  No Coding Required
  11.  Unified inbox
  12.  Auto Responder
  13.  Ad-free
  14.  WYSIWYG Support
  15.  Multiple Account support
  16.  Email Scheduling
  17.  Import CSV Data
  18.  Two-factor Authentication
  19.  Real time collaboration
  20.  Multiple languages
  21.  Abandoned Cart Recovery
  22.  Premade templates
  23.  Chatbot Analytics
  24.  Helpdesk Ticketing
  25.  Live chat for websites
  26.  Customer service
  27.  Shared inbox

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Tidio information

  • Developed by

    US flagTidio LLC

  • Licensing

    Proprietary and Freemium product.

  • Pricing

    Subscription ranging between $24 and $749 per month + free version with limited functionality.

  • Alternatives

    179 alternatives listed

  • Badge

    Get an embeddable badge for Tidio

  • Supported Languages

    • English
    • French
    • Russian
    • Spanish

AlternativeTo Categories

Business & Commerce, AI Tools & Services, Office & Productivity, Security & Privacy

Apple AppStore

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  •   4.76 avg rating
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Tidio was added to AlternativeTo by tytustytus on and this page was last updated . Tidio is sometimes referred to as Tidio Live Chat, Tidio Live, Tidio Chat, TidioChat. 

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Best AI Agents for Customer Support in 2026

Customer support runs on AI agents now. In 2026, businesses expect fast, consistent resolutions across every channel, and they're building automated workflows around that standard to scale support without losing quality. Modern AI agents focus on outcomes. They connect with CRMs, process refunds, update accounts, and move work across chat, email, voice, and social platforms without a human touching it. That's the bar the best AI agent for customer support has to clear now.
By Rajni Walia10 appsUpdated

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What is Tidio ?

Tidio is a platform offering live chat and chatbot services for ecommerce and websites. It uses artificial intelligence (AI) to handle up to 70% of customer inquiries without human help, aiding in lead conversion and revenue generation.

Lyro, Tidio's AI support agent, can resolve up to 70% of customer issues across multiple languages. It responds to customer queries in an average of 6 seconds and allows support agents to focus on high-priority requests. Lyro also helps scale operations with predictable customer service costs, starting at $0.5 per conversation.

Tidio's Live Chat and Help Desk tools enable real-time interaction with visitors and track user activity on your website. It consolidates messages from all communication channels into a single dashboard, improving response times. It also offers analytics for agent performance and supports multiple languages and devices.

Tidio also provides automation features to engage visitors and manage leads. Its Flows can handle missed conversations, offer discounts, recover abandoned carts, recommend products, and more. These Flows can be customized with over 40 templates or by creating custom sales or support Flows, requiring no coding skills.

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