Apps tagged with 'customer-service-software'

All apps in Apps tagged with 'customer-service-software' category. Use the filters below to narrow down your search. 
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  1. tawk.to icon
     93 likes

    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress
    218 alternatives
    4.3
    Very Good6 reviews
  2. Text App icon
     2 likes

    Text combines AI agents, live chat and help desk software with workflows and customer data platform. All that to help your business automate online sales and deliver amazing customer service at scale.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • Windows
    • Mac
    A unified workspace that brings all customer conversations, tickets, and performance insights into one clean, intuitive interface. Agents can easily manage chats, emails, and social messages side by side — powered by real-time AI assistance and automation.
    A modern, customizable chat widget that connects customers with your team or AI instantly. It supports live chat, automated greetings, and proactive engagement — helping you turn website visits into meaningful interactions and conversions.
    The heart of Text App — an adaptive AI engine that learns from your knowledge base, historical tickets, and customer data. It suggests personalized responses, routes issues intelligently, and resolves repetitive questions automatically.
    +4
    Smart virtual agents that handle routine inquiries, qualify leads, and assist human agents in real time. They understand context, escalate complex cases seamlessly, and continuously improve through machine learning.
    62 alternatives
  3. Tidio  icon
     35 likes

    Platform for live chat and chatbot services using AI to handle customer inquiries, provide support in multiple languages, and generate leads efficiently.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Software as a Service (SaaS)
    • PrestaShop
    • Wordpress
    • Magento / Adobe Commerce
    • WooCommerce
    Resolve up to 64% of your tickets with Lyro, the customer service AI agent
    Improve AOV with Lyro's AI product recommendation engine
    Integrate Tidio with your current stack in a single click
    +9
    Get more loyal customers with automated chatbot sales flows
    86 alternatives
  4. Front icon
     25 likes

    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Front screenshot 1
    Front screenshot 1
    Front screenshot 2
    +4
    Front screenshot 3
    125 alternatives
  5. Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Mac
    • Linux
    • Self-Hosted
    • Docker
    Ticketlist View
    AI Summaries
    Creation of new tickets
    +4
    Knowledgebase system
    11 alternatives
  6. DeskXpand icon
     1 like

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Helpdesk Management Software
    Helpdesk Management Software
    Helpdesk Management Software
    +9
    Helpdesk Management Software
    208 alternatives
  7. Leading brands use RingCentral Engage Digital SaaS software applications to make it easier to manage their online customer service activities. Our clients enjoy lower operating costs while increasing customer satisfaction and improving brand equity.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
    RingCentral Engage Digital screenshot 1
    RingCentral Engage Digital screenshot 1
    RingCentral Engage Digital screenshot 2
    +3
    RingCentral Engage Digital screenshot 3
    67 alternatives
  8. Helprace icon
     10 likes

    Helprace is a personalized help desk system. Email ticketing, self-service, docs, feedback and community. Fully integrated together and easy to use. Only pay for what you really need.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    Help Desk Admin Panel
    Knowledge Base User Portal
    Reporting
    +2
    Feedback System, Community User Portal
    95 alternatives
  9. IMsupporting icon
     5 likes

    IMsupporting supply live chat software as a service. A cloud based support platform for business and personal websites. Chat with your visitors in real-time.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • Windows Phone
    • iPad
    Main Chat System
    Custom branding to match your own website.
    The Chat platform with Co-browsing
    53 alternatives
  10. MessageBox icon
     1 like

    The first mobile based chat application built for Hospitality which allows you to manage all your tasks - Guest requests, Internal Projects & Tasks, Planned Maintenances and more. All these are now within the realm of any hotel at an affordable cost.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    MessageBox screenshot 1
    MessageBox screenshot 1
    MessageBox screenshot 2
    +4
    Supervisor Dashboard - get realtime view of all jobs pending. Chat on each job. Reassign. Close.
  11. Email Spaces icon
     1 like

    Email Spaces by Moxie Software provides quick and personal email management solution.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
    1 alternatives
  12. Dashly icon
     6 likes

    Customer conversation and marketing platform for lead capturing, support and conversation increase.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Dashly screenshot 1
    See the detailed statistic of your support team performance and operator's evaluation results
    Dashly screenshot 2
    +4
    All the detailed statistics of your triggered messages detalized by visitor (and A/B test results).
    18 alternatives
  13. OvationCXM icon
     1 like

    OvationCXM, the leading AI-infused customer experience management (CXM) provider, helps companies identify and resolve real-time friction points in customer journeys across digital, back-office, and partner touch points.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    27 alternatives
  14. Helpwise icon
     1 like

    Shared inbox for teams with thread-based chat, assignment, workflow automation, integration with external apps, and centralized multi-mailbox management.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Android
    • Chrome OS
    • Software as a Service (SaaS)
    Sharing email account login among team members is not scalable. Helpwise is an easy to use shared inbox for your team email accounts like help@, sales@, jobs@ etc.
    Get all your mailboxes like sales@, help@ in one place.
    Assign emails to right team members. And tag emails for quick understanding.
    +1
    Collaborate with your team-mates in real-time.
    39 alternatives
  15. Increase your sales on phone showing your products online as part of in an interactive online experience synced with a phone call, i.e. co-browsing, live chat, video and tracking. US-patented solution. Whisbi converts more than traditional Click-to-Call, combining it with an...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Blackberry
    • Chrome OS
    • Android Tablet
    • Windows Phone
    • iPad
    Whisbi Professional screenshot 1
    Whisbi Professional screenshot 1
    Whisbi Professional screenshot 2
    +3
    Whisbi Professional screenshot 3
    96 alternatives
  16. SmartSupport icon
     1 like

    SmartSupport is a cutting-edge knowledge base and community forum management platform. SmartSupport features help desk and web-self service capabilities including chat & call center, support ticketing system and more.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    Custom Template of the SmartSupport External Knowledge Base Portal
    7 alternatives
  17. Resolve and complete customer requests autonomously, enable self-service resolutions, automate complex workflows with Intelligent Process Automation, and drastically reduce costs.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    AI Customer Service screenshot 1
    32 alternatives
  18. Spridz.com icon
     1 like

    Real time customer feedback and analytics Get real-time feedback on your support e-mails and helpdesk systems, start improving customer satisfaction and increase sales today! Customer satisfaction software.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Windows Mobile
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • Windows Phone
    • iPad
    Spridz.com screenshot 1
    Spridz.com screenshot 1
    Spridz.com screenshot 2
    1 alternatives
  19. AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
    AlphaChat.ai screenshot 1
    AlphaChat.ai screenshot 1
    AlphaChat.ai screenshot 2
    +3
    AlphaChat.ai screenshot 3
    40 alternatives
  20. Talkative icon
     Like

    Click-to-call and co-browsing solutions for websites.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Self-Hosted
    Click-to-call voice with escalation into video and co browsing.
    8 alternatives
  21. Kreechat icon
     Like

    All-in-one Inbox for inquiries via multiple messaging applications: WhatsApp, Telegram, Messenger, Viber

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Kreechat screenshot 1
  22. Kapdesk icon
     Like

    Kapdesk is a SaaS based customer support app, which is flexible and customizable software. It supports Ticketing System via email support, Live chat support, phone support and social media customer support.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Android
    • iPhone
    • Android Tablet
    Kapdesk screenshot 1
    22 alternatives
  23. WorkHub Tasks is a single ticketing system for better collaboration and smartening up your daily workflow by streamlining your resolution rate with pre-made canned responses. It performs bulk actions and addresses multiple similar customer tickets from a list in a single batch.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    WorkHub Tasks screenshot 1
    WorkHub Tasks screenshot 1
    WorkHub Tasks screenshot 2
    +1
    WorkHub Tasks screenshot 3
    5 alternatives