Front

Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature to avoid duplicate responses. It also provides analytics for efficiency tracking.

The software supports real-time collaboration on multiple addresses and manages shared inboxes such as support@, sales@, and integrates with platforms like Twitter, Facebook Messengers, SMS, all within the email client.

Front also includes AI-powered features for enhanced customer service, such as flexible ticketing systems for tracking and resolving customer requests, AI tools for team efficiency, and integrations for automation. It also offers AI Translations for global customer service and internal AI Answers for agents to ask Knowledge Base questions.

Front integrates with third-party systems like Jira, Highway, and Tai for workflow automation. The pre-built Jira Connector allows creating new issues in Jira from Front, sending comments between Front and Jira, and receiving real-time Jira status updates in Front.