Tickeo icon
Tickeo icon

Tickeo

A team helpdesk that brings email, web chat and Telegram into a shared inbox with ticket assignment, SLA tracking and portable archives.

Support dashboard with workload overview and demonstration tickets.

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Online
  • Software as a Service (SaaS)
Ticket list with filters, priorities, statuses and agent assignment, using demonstration data.
Website chat configuration and live widget preview in Tickeo, using demonstration settings.
Tickeo alternatives  
1like
9alternatives
0articles
Save

Features

Properties

Features

Highlights All activities

Tickeo News & Activities

Recent activities

Tickeo information

  • Developed by

    Michal Hrbek

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription.

  • Alternatives

    9 alternatives listed

  • Badge

    Get an embeddable badge for Tickeo

  • Supported Languages

    • English
    • Czech
Tickeo was added to AlternativeTo by itcontrol.cz on and this page was last updated .

No comments or reviews, maybe you want to be first?

Official Links

What is Tickeo?

Tickeo is a web-based helpdesk for teams that manage customer support in one shared inbox. It brings email, website live chat and Telegram conversations together as tickets, with a full conversation history and clear ownership.

Agents can assign requests, organise them by team, status and priority, collaborate through internal notes, and track response and resolution deadlines with SLA rules. Dashboards and reports help the team follow its workload. A configurable website chat widget connects visitor conversations to the same support workflow.

Tickeo supports AI-assisted replies and text editing through an organisation's own AI provider account. The separate system help guide answers questions about using Tickeo. Resolved tickets, including messages and attachments, can be exported and downloaded as portable archives. Each organisation has a separate database.

The interface is available in Czech and English. Tickeo is a proprietary subscription service with a 14-day trial and no payment card required. Plans are priced for the whole team rather than per incoming ticket: Start includes 3 agents and 2 mailboxes for CZK 590 per month excluding VAT; Team includes 10 agents and 10 mailboxes for CZK 1,190; Business includes 25 agents and unlimited mailboxes for CZK 2,490. Annual billing provides two months free. Private VPS and dedicated server options are also available. Current pricing and plan limits are published on the official website.