Zoho Desk icon
Zoho Desk icon

Zoho Desk

 2 likes

Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand.

Zoho Desk screenshot 1

License model

Country of Origin

  • IN flagIndia

Platforms

  • Online
  • Android
  • iPhone
  • Android Tablet
  • iPad
5 / 5 Avg rating (1)
2likes
1comment
0news articles

Features

Suggest and vote on features
  1.  Multiple languages
  2.  Contract Management
  3.  Knowledge base
  4.  Self-Service Integration
  5.  Web-Based
  6.  Helpdesk Ticketing
  7.  Team Collaboration

Zoho Desk News & Activities

Highlights All activities

Recent News

No news, maybe you know any news worth sharing?
Share a News Tip

Recent activities

Show all activities

Zoho Desk information

  • Developed by

    IN flagZOHO Corp.
  • Licensing

    Proprietary and Commercial product.
  • Pricing

    One time purchase (perpetual license) that costs $0.
  • Alternatives

    78 alternatives listed
  • Supported Languages

    • English
    • Danish
    • Dutch
    • French
    • German
    • Italian
    • Japanese
    • Portuguese
    • Russian
    • Chinese
    • Spanish
    • Tamil
    • Turkish

AlternativeTo Categories

Business & CommerceOffice & ProductivityRemote Work & Education

Apple AppStore

  •   Updated Mar 21, 2025
  •   4.73 avg rating
View in AppStore

Our users have written 1 comments and reviews about Zoho Desk, and it has gotten 2 likes

Zoho Desk was added to AlternativeTo by sharanya33 on Dec 14, 2010 and this page was last updated Apr 19, 2024. Zoho Desk is sometimes referred to as Zoho Support.

Comments and Reviews

   
 Post comment/review
Top Positive Comment
David Johnson
Jun 12, 2019
0

Magnificent Software. Simplicity is under the most favorable conditions . The effortlessness to designing the product. Awesome method for working at the interface. Following of the ticket and the acceleration framework enables the organization to track and deal with the client issues on time . Zoho Desk is a help work area stage that enables organizations to convey top quality client support to their customers with instruments that expansion operator profitability and examination and reports that empower supervisors to discover enter issues in specialist exhibitions so they can enhance their administration also settle on keen business choices. Clients can likewise profit by Zoho Desk as the product enables them to discover convenient and important help without going too far. With Zoho Desk, organizations furnish their help groups with the best devices, various help channels, and assignment computerization so they can convey brisk and responsive help to their customers. This assistance work area stage assembles representatives from different divisions and engage them to give their clients an extremely brought together client benefit involvement. This administration totally supplanted the method of association with email, telephone calls, visits, informal communication stages on a solitary stage. This totally disentangles the way toward getting a demand for client bolster, due to this we have turned out to be speedier to serve our clients. What's more, clients can gather tickets in their local dialects, since such an open door is available. Incorporation Zoho Desk with Zoho CRM was a standout amongst other things that we finished for the current year. Reconciliation was speedy and effortlessly. Two administrations are just made for each other and have great reconciliation. The help group is basically incredible. Much obliged to all the folks who helped us with incorporation and did everything in the most brief conceivable time. Coincidentally, they are neighborly and active - it's pleasant to manage the expert.

What is Zoho Desk?

Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand. The software also mirrors the company's organizational hierarchy and includes traditional phone conversations in its communication channels. It uses contextual AI to enhance the performance of support teams and features a knowledge base bot, Zia, that provides solutions directly to customers and assists agents by showing them relevant solutions for ticket responses. Zia also identifies key aspects of a ticket, performs sentiment analysis on conversations, and notifies users about unusual activity.

Official Links

Page may contain affiliate links. Affiliate links never affect ranking.