Desknova

DeskNova is an all-in-one helpdesk and IT service management (ITSM) platform built for growing teams — support teams, IT teams, agencies, schools, and SaaS companies.

It turns every customer or employee message into an organized, trackable ticket and brings your whole service workflow into one place:

• Omnichannel ticketing from live chat, email, and a branded self-service portal • Automatic round-robin assignment and SLA tracking with breach alerts • Knowledge base and customer portal for self-service and status tracking • IT asset management with warranty/AMC reminders, printable QR labels, and bulk actions • Vendor management with linked assets, contract reminders, and one-click escalation from a ticket • Approval workflows and employee onboarding/offboarding journeys • AI-assisted draft replies grounded in your knowledge base (suggest-only — your agent always reviews and sends) • Reports and dashboards, role-based access control (RBAC), SSO (Microsoft Entra & Google), two-factor authentication, and full multi-tenant data isolation • Microsoft Teams notifications: Enterprise capability, with small-team simplicity — set up in about 10 minutes. Currently in free beta.