Desknova
An all-in-one helpdesk and IT service management (ITSM) platform that turns every customer message into an organized, trackable ticket.
Cost / License
- Free
- Proprietary
Platforms
- Online
Desknova
Features
- Dark Mode
- Real time collaboration
- No Tracking
- No Coding Required
- Ad-free
- Customer Segmentation
- AI-Powered
- Helpdesk Ticketing
Desknova News & Activities
Recent activities
- POX removed all alternatives from Desknova
- berkaygediz updated Desknova
- atulramrohiya added Desknova
- POX updated Desknova
atulramrohiya added Desknova as alternative to Infomaniak kSuite, Apple iWork, OfficeSuite and Collabora Online
Desknova information
Developed by
Desknova Licensing
Proprietary and Free product.Alternatives
0 alternatives listedSupported Languages
- English
What is Desknova?
DeskNova is an all-in-one helpdesk and IT service management (ITSM) platform built for growing teams — support teams, IT teams, agencies, schools, and SaaS companies.
It turns every customer or employee message into an organized, trackable ticket and brings your whole service workflow into one place:
• Omnichannel ticketing from live chat, email, and a branded self-service portal • Automatic round-robin assignment and SLA tracking with breach alerts • Knowledge base and customer portal for self-service and status tracking • IT asset management with warranty/AMC reminders, printable QR labels, and bulk actions • Vendor management with linked assets, contract reminders, and one-click escalation from a ticket • Approval workflows and employee onboarding/offboarding journeys • AI-assisted draft replies grounded in your knowledge base (suggest-only — your agent always reviews and sends) • Reports and dashboards, role-based access control (RBAC), SSO (Microsoft Entra & Google), two-factor authentication, and full multi-tenant data isolation • Microsoft Teams notifications: Enterprise capability, with small-team simplicity — set up in about 10 minutes. Currently in free beta.