IT Service Management Softwares

All apps in IT Service Management Softwares category. Use the filters below to narrow down your search. 
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  1. Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    monday service screenshot 1
    monday service screenshot 1
    monday service screenshot 2
    +2
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    31 alternatives
  2. Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Jira Service Management screenshot 1
    39 alternatives
  3. ServiceNow icon
     5 likes

    Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    ServiceNow screenshot 1
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    +1
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    103 alternatives
  4. Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    64 alternatives
  5. Deskpro icon
     17 likes

    Deskpro is a help desk platform that uses AI technology for multi-channel communication. It offers security, compliance, and data privacy features. Users can deploy the platform on a private cloud, on-premise, or in sovereign data centers.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro screenshot 1
    Deskpro screenshot 1
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    +1
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    84 alternatives
  6. unitworx icon
     3 likes

    unitworx is a fully-integrated IT Service Management Software that provides all essential tools for IT teams and IT companies including IT Documentation, Monitoring & Ticketing.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Online
    IT Documentation
    IT Monitoring
    IT Ticketing
    35 alternatives
  7. VisionFlow icon
     1 like

    VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    VisionFlow screenshot 1
    88 alternatives
  8. EcholoN icon
     3 likes

    EcholoN is a modular Enterprise Application Framework for managing and automating IT, service and business processes across the enterprise.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    • Self-Hosted
    EcholoN Client
Rolle: IT Service Management Startbildschirm
    EcholoN Client
Rolle: IT Service Management Reporting Dashboard
    EcholoN Client
Rolle: Administrator 
Workflow Design
    +3
    EcholoN screenshot 3
    10 alternatives
  9. InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    InvGate Service Desk screenshot 1
    InvGate Service Desk screenshot 1
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    +1
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    114 alternatives
  10. LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    61 alternatives
  11. Cherwell icon
     2 likes

    Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    62 alternatives
  12. MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
    59 alternatives
  13. The Best Solution To Support Customers & Employees. Mojo Helpdesk makes customer service easy. Centralize requests, assign, automate, track progress, and get more done faster. An all-in-one support platform designed to be simple to use while providing the tools to scale to...

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    Mojo Helpdesk screenshot 1
    Mojo Helpdesk screenshot 1
    Mojo Helpdesk screenshot 2
    +2
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    40 alternatives
  14. Today’s ITSM software should improve work processes and empower customers to be self-sufficient. That's exactly what Clientele ITSM has to offer. It's a customer centric software suite that enables you to continuously improve your service.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Windows
    • Online
    • Self-Hosted
    See your open tickets at a glance with the improved preview pane in Clientele ITSM.
    Clientele ITSM is the best ITSM software suit for Managed Service Providers.
    Manage your SLA's, contacts and organizations and integrate with the most common financial software suites.
    +6
    Clientele ITSM screenshot 3
    22 alternatives
  15. Signal9 icon
     1 like

    AI-first ITSM and operational intelligence: alerts, on-call, incident, change, problem, and request management. Built to learn.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    Signal9 collects alerts from any source into one operational workspace for triage, investigation, ownership, and response.
    AI investigation with the evidence and reasoning behind every recommendation.
    Page a person, a team, or pull in a group, without building a rotation spreadsheet first. Set urgency, see exactly who gets reached and how, then send.
    +3
    Every escalation rolls up into acknowledgement rates, response times, and where coverage runs thin, so you can see the workload, not just the page.
    7 alternatives
  16. SupportLayer icon
     1 like

    SupportLayer is a helpdesk and live chat platform built for teams that are tired of paying Zendesk or Freshdesk prices just to unlock the features they actually need.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    10 alternatives