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ServiceNow Alternatives

ServiceNow is described as 'leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes' and is an app. There are more than 50 alternatives to ServiceNow for a variety of platforms, including Online / Web-based, Android, iPhone, SaaS and Self-Hosted solutions. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Freshdesk or DeskXpand. Other great apps like ServiceNow are ProProfs Help Desk, InvGate Service Desk, GLPI and Freshservice.

ServiceNow alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of ServiceNow.
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  • Online
  • Software as a Service (SaaS)

ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a...

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  1. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    233 alternatives to Zendesk 

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

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  2. Freshdesk icon

    Freshdesk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps
    211 alternatives to Freshdesk 

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...

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  3. ProProfs Help Desk icon

    ProProfs Help Desk

    • Online
    170 alternatives to ProProfs Help Desk 

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    Screenshot
  4. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    100 alternatives to InvGate Service Desk 

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

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    1.  GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
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    Screenshot
  5. GLPI icon

    GLPI

    • Mac
    • Windows
    • Linux
    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    46 alternatives to GLPI 

    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

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  6. Freshservice icon

    Freshservice

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    33 alternatives to Freshservice 

    Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.

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    Freshservice vs ServiceNow opinions
    Most users think Freshservice is a great alternative to ServiceNow.
  7. DeskXpand icon

    DeskXpand

    • Online
    • Software as a Service (SaaS)
    210 alternatives to DeskXpand 

    DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.

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  8. Help Scout icon

    Help Scout

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    115 alternatives to Help Scout 

    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

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  9. Clappia icon

    Clappia

    • Android
    • iPhone
    • iPad
    • Software as a Service (SaaS)
    289 alternatives to Clappia 

    Clappia is a No Code app development platform that lets anyone in your business build powerful mobile and web apps with only basic Excel skills. From enterprise-grade ERPs to basic data collection tools, you can develop a variety of apps to manage your operations.

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    Features
    1.  No Coding RequiredClappia can be used without an coding or programming skills.
    2.  Works OfflineClappia can be used without the need to connect to the internet.
    Clappia apps created on the web can be pushed instantly to one common mobile app.
    All fields are customisable.
  10. iTop icon

    iTop

    49 alternatives to iTop 

    iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your...

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Showing 10 of 79 alternatives
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