ServiceNow AlternativesIT Service Management Software and other similar apps like ServiceNow

ServiceNow is described as 'Leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes' and is a it service management software in the office & productivity category. There are more than 50 alternatives to ServiceNow for a variety of platforms, including Web-based, Windows, SaaS, Android and iPhone apps. The best ServiceNow alternative is Freshdesk, which is free. Other great apps like ServiceNow are Zendesk, Clappia, monday service and GLPI.

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ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a...

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ServiceNow alternatives page was last updated Jul 25, 2024
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  1. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    50 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS ServiceNow

     

    • Freshdesk is the most popular Web-based, Windows, Android & Mac alternative to ServiceNow.

    • Freshdesk is the most popular free alternative to ServiceNow.

    • Freshdesk is Freemium and ProprietaryServiceNow is Paid and Proprietary
  2. Zendesk icon

    Zendesk

     66 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    253 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS ServiceNow

     
    Comments about Zendesk as an Alternative to ServiceNow
    Alternative User929
    Positive •Mar 6, 2023
    0

    ZD is the the complete and mature package. ServiceNow, the ones I experienced, are chaotic.

    ServiceNow Icon
    Zendesk icon

    • Zendesk is the most popular commercial alternative to ServiceNow.

    • Zendesk is Paid and ProprietaryServiceNow is also Paid and Proprietary
  4. Clappia icon

    Clappia

     32 likes
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    No Code platform enabling any employee to efficiently design mobile and web apps with Excel knowledge, manage operations, automate workflows, and create ERPs or simple tools. User-friendly interface and cloud-powered, Clappia facilitates effortless app scalability and deployment.

    334 Clappia alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • IN flagIndia

    Platforms

    • Android
    • iPhone
    • iPad
    • Software as a Service (SaaS)
    Clappia apps created on the web can be pushed instantly to one common mobile app.

    Properties

    1.  Customizable

    Features

    1.  No Coding Required
    2.  Workflow Automation
    3.  Geotagged Photos
    4.  Geofencing
    5.  Cloud based
    6.  QR Code Reader
    7.  Form Builder
    8.  API Integration
    9.  Real-time analytics
    10.  Employee Time Tracking
    11.  Works Offline
    12.  Live Preview

    Clappia VS ServiceNow

     

    • Almost everyone thinks Clappia is a great ServiceNow alternative.

    • Clappia is the most popular SaaS alternative to ServiceNow.

    • Clappia is Freemium and ProprietaryServiceNow is Paid and Proprietary
    • Clappia is CustomizableServiceNow is not according to our users
  5. Ad
    Screenshot
    Zendesk icon
    Zendesk

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analyt...

    https://www.zendesk.com
    Learn More
  6. monday service icon

    monday service

     1 like
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    Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.

    License model

    Application types

    Country of Origin

    • IL flagIsrael

    Platforms

    • Online
    • Software as a Service (SaaS)
    monday service screenshot 1

    monday service Features

    1.  AI-Powered
    2.  Knowledge Management
    3.  Customer service
    4.  HIPAA Compliant
    5.  Asset Management

    monday service VS ServiceNow

     
  7. GLPI icon

    GLPI

     25 likes
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    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    53 GLPI alternatives

    License model

    Application types

    Country of Origin

    • FR flagFrance
    • European Union flagEU

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    GLPI screenshot 1

    GLPI Features

    1.  Website Monitoring
    2.  Incident Management
    3.  Helpdesk Ticketing
    4.  Reporting
    5.  REST API
    6.  Knowledge base

    GLPI VS ServiceNow

     

    • GLPI is the most popular Self-Hosted alternative to ServiceNow.

    • GLPI is the most popular Open Source alternative to ServiceNow.

    • GLPI is Paid and Open SourceServiceNow is Paid and Proprietary
  8. Jira Service Management icon

    Jira Service Management

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    Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...

    25 Jira Service Management alternatives

    License model

    • Freemium • Proprietary

    Application type

    Country of Origin

    • AU flagAustralia

    Platforms

    • Online
    • Software as a Service (SaaS)
    Jira Service Management screenshot 1

    Jira Service Management Features

    1.  Customer service
    2. JIRA icon  Jira integration
    3.  AI-Powered

    Jira Service Management VS ServiceNow

     
  10. Freshservice icon

    Freshservice

     35 likes
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    Freshservice is an AI-powered IT help desk solution that transforms IT from a cost center to a value creator. It provides a unified platform with automation and collaboration tools to streamline operations and enhance business performance.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Freshservice screenshot 1

    Freshservice Features

    1.  Web interface
    2.  AWS Integration
    3.  AI-Powered
    4.  Helpdesk Ticketing
    5.  Incident Management
    6.  Contract Management
    7.  IT Asset Management

    Freshservice VS ServiceNow

     
  11. Help Scout icon

    Help Scout

     29 likes
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    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Help Scout screenshot 1

    Help Scout Features

    1.  Customer service
    2.  Knowledge base

    Help Scout VS ServiceNow

     
  12. Pyla icon

    Pyla

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    Pyla is a on/offboarding IT platform for SMBs and Mid-caps. It simplifies the management of hardware and software when onboarding, transfer or offboarding employees and partners.

    License model

    Platforms

    • Software as a Service (SaaS)
    employee groups (Pyla)

    Pyla Features

    1.  Employee onboarding

    Pyla VS ServiceNow

     
  13. Deskero icon

    Deskero

     16 likes
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    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
    Deskero screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Customer service
    2.  Multi Channel
    3.  Embeddable

    Deskero VS ServiceNow

     
  14. ManageEngine ServiceDesk Plus icon

    ManageEngine ServiceDesk Plus

     2 likes
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    ServiceDesk Plus is an ITIL-ready help desk software with integrated asset and project management and built to supercharge your help desk. For 10 years and running, it has been delivering smiles to millions of IT folks and end users.

    40 ManageEngine ServiceDesk Plus alternatives

    License model

    Application type

    Country of Origin

    • IN flagIndia

    Platforms

    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Blackberry
    • Windows Phone
    • iPad
    • Self-Hosted
    ManageEngine ServiceDesk Plus screenshot 1

    ManageEngine ServiceDesk Plus Features

    1.  IT Asset Management
    2.  Knowledge base
    3.  Incident Management
    4.  Reporting
    5.  Web-Based
    6.  Change Management

    ManageEngine ServiceDesk Plus VS ServiceNow

     
  15. ProProfs Help Desk icon

    ProProfs Help Desk

     82 likes
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    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    ProProfs Help Desk screenshot 1

    ProProfs Help Desk Features

    1.  Shared inbox
    2.  Helpdesk Ticketing
    3.  Canned responses
    4.  In-built Bug tracking
    5.  Custom data fields
    6.  Reporting
    7.  Instant Replay
    8.  Knowledge Management
    9.  Knowledge Base structuring

    ProProfs Help Desk VS ServiceNow

     
12 of 84 ServiceNow alternatives