ServiceNow Alternatives

    ServiceNow is described as 'leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes'. There are more than 50 alternatives to ServiceNow for a variety of platforms, including Online / Web-based, Windows, Android, iPhone and SaaS. The best alternative is Freshdesk, which is free. Other great apps like ServiceNow are ProProfs Help Desk (Paid), GLPI (Free Personal, Open Source), InvGate Service Desk (Paid) and Zendesk (Paid).

    This page was last updated Sep 19, 2021

    1. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
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    2. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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    3. GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
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      • Online
      • Android
      • iPhone
      • Blackberry
      • iPad
      Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      • Software as a Service (SaaS)
      Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
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    4. Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.
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      Most users think Freshservice is a great alternative to ServiceNow.
    5. iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment.
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    6. One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.
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    7. OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
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      OTRS vs ServiceNow opinions
      pros, cons and recent comments
      The knowledge of the consultants.
      Positive comment over 3 years ago

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    Showing 10 of 72 alternatives