Alternatives to ServiceNow for all platforms with any license

Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps
Ad-free Ads monitoring Pricing per agent Automatic customer engagement ... Customer Feedback Customer service Software as a Service Team Collaboration Ticketing Add a feature

118 Like
ProProfs Help Desk

ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.

Commercial $ $ $ Web
Shared inbox Helpdesk ticketing In-built Bug tracking Custom data fields ... Canned responses Instant Replay Integration Knowledge Base structuring Knowledge Management Reporting Issue Tracking Ticketing Add a feature

82 Like
GLPI

ITSM tool for managing changes, problems, and budgeting for your company's IT stack.

Free Open Source Mac Windows Linux Web Self-Hosted ... Software as a Service (SaaS)
Helpdesk ticketing Incident management Inventory management REST API ... Inventory management Knowledge base Add a feature

21 Like
Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Commercial Web Android iPhone Blackberry iPad
Knowledge base Software as a Service Add a feature

61 Like
Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Commercial $ $ $ Web iPhone Software as a Service (SaaS)
Documentation Customer Feedback CRM Customer service ... Knowledge base Ticketing Add a feature

29 Like
InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

Commercial Mac Windows Linux Web Android ... iPhone Android Tablet iPad
Configurable Add a feature

67 Like
Freshservice

Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and...

Commercial $ $ $ Web Android iPhone Android Tablet iPad
Helpdesk ticketing Incident management Issue Tracking IT Asset Management ... Ticketing Web interface Add a feature

34 Like
iTop

iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best...

Free Open Source Self-Hosted
Helpdesk ticketing Incident management Knowledge base Task Management ... Ticketing Add a feature

7 Like
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Trengo

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Commercial $ $ $ Mac Web Android iPhone Software as a Service (SaaS)
Whatsapp integration Customer service Helpdesk ticketing Live chat for websites ... Live Chat Support Multiple Account support Telegram Telegram Bot Ticketing Twitter integration Voice Call Voice chat Add a feature

3 Like
OTRS

OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve...
- The knowledge of the consultants. Guest • Mar 2018
Commercial Windows Linux Web
CMDB and ProcessManagement Incident management Inventory management Web-Based ... Customer service First person view Helpdesk ticketing Service Level Management Ticketing Workflow Automation Add a feature

14 Like