Freshservice icon
Freshservice icon

Freshservice

AI-powered IT service management platform offering codeless automation, self-service capabilities, built-in workflows, integrations with major apps, ticket management, performance data insights, and tools for workflow automation to optimize IT operations and collaboration.

Freshservice screenshot 1

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Online
  • Android
  • iPhone
  • Android Tablet
  • iPad
Freshservice screenshot 1
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42alternatives
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Features

Properties

  1.  AI-Powered

Integrations

  1.  AWS
  2. TeamViewer icon  TeamViewer
  3. Google Calendar icon  Google Calendar
  4. GitHub icon  GitHub
  5. Microsoft Teams icon  Microsoft Teams
  6. Microsoft Azure icon  Azure
  7. Slack icon  Slack
  8. VMware Server icon  VMWare

Features

  1.  Web interface
  2.  Issue Tracking
  3.  Workflow Automation
  4.  Helpdesk Ticketing
  5.  Incident Management
  6.  Contract Management
  7.  IT Asset Management
  8.  Built-in AI Assistant
  9.  Asset Lifecycle Management
  10.  Employee onboarding

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Freshservice information

  • Developed by

    US flagFreshworks

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $19 and $99 per month.

  • Alternatives

    42 alternatives listed

  • Badge

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  • Supported Languages

    • English
    • Arabic
    • Catalan; Valencian
    • Czech
    • Danish
    • Dutch
    • Estonian
    • Finnish
    • French
    • German
    • Hebrew
    • Hungarian
    • Indonesian
    • Italian
    • Japanese
    • Korean
    • Latvian
    • Norwegian Bokmål
    • Polish
    • Portuguese
    • Romanian
    • Russian
    • Chinese
    • Slovak
    • Slovene
    • Spanish
    • Swedish
    • Thai
    • Turkish
    • Ukrainian
    • Vietnamese
    • Welsh

AlternativeTo Categories

Development, AI Tools & Services, Business & Commerce

Apple AppStore

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  •   4.52 avg rating
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Freshservice was added to AlternativeTo by freshservice on and this page was last updated . Freshservice is sometimes referred to as Fresh Service. 

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What is Freshservice?

Freshservice is an AI-powered IT help desk solution that transforms IT from a cost center to a value creator. It provides a unified platform with automation and collaboration tools to streamline operations and enhance business performance. The software automates routine queries, enables self-service, and offers performance data and conversational prompts. It also features codeless automation for improved productivity and has built-in workflows and integrations to offload low-value tasks and improve collaboration. Freshservice can be integrated with cloud and on-premise applications like Microsoft Teams, Slack, Device42, Zoom, AWS, and Google Workspace for alerts, ticket management, workflow automation, faster issue resolution, and user import. Its goal is to modernize service management and enhance business performance.