Freshservice Alternatives

Freshservice is described as 'online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and the most user-friendly app in the space' and is a Help Desk app in the business & commerce category. There are more than 25 alternatives to Freshservice for a variety of platforms, including Web-based, Windows, Self-Hosted, Linux and Android apps. The best Freshservice alternative is GLPI. It's not free, so if you're looking for a free alternative, you could try iTop or Web Help Desk. Other great apps like Freshservice are Alloy Navigator, OTRS, InvGate Service Desk and Vivantio.

Freshservice alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Inventory Management Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Freshservice.

Freshservice alternatives page was last updated

Freshservice

Paid • Proprietary
Help Desk App

Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful...

More about Freshservice

GLPI
Is this is a good alternative?
Yes
No
Free Personal • Open Source
Help Desk App
Inventory Management Tool
Mac
Windows
Linux
Online
Self-Hosted
Software as a Service (SaaS)
46 GLPI alternatives
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
- - GLPI is the most popular Web-based, Windows, Mac & Linux alternative to Freshservice.
- - GLPI is the most popular Open Source & free alternative to Freshservice.
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GLPI Features
Helpdesk ticketing
Incident Management
REST API
Knowledge base
Reporting
Alloy Navigator
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Inventory Management Tool
Mac
Windows
Linux
Online
Android
Chrome OS
Self-Hosted
36 Alloy Navigator alternatives
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically...
- - Alloy Navigator is the most popular Android alternative to Freshservice.
- - Alloy Navigator is the most popular commercial alternative to Freshservice.
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Alloy Navigator Features
1. Task Time TrackingKeep a record of time spent on a task with Alloy Navigator.
Software Auditing
Service Level Management
License inventory
Self-Service Integration
Employee Self service
Helpdesk ticketing
IT Asset Management
Change Management
Configuration Management
License management
OTRS
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Inventory Management Tool
Windows
Linux
Online
57 OTRS alternatives
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
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OTRS Features
Web-Based
Incident Management
CMDB and ProcessManagement
Helpdesk ticketing
Customer service
Ticketing
Service Level Management
First person view
iTop
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk App
Self-Hosted
48 iTop alternatives
iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your...
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iTop Features
Helpdesk ticketing
Knowledge base
Incident Management
Ticketing
InvGate Service Desk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Workflow Automation Tool
Online
Software as a Service (SaaS)
100 InvGate Service Desk alternatives
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
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InvGate Service Desk Features
1. GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
Knowledge base
Helpdesk ticketing
Configurable
Servicedesk
Ticketing
Vivantio
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Online
Self-Hosted
98 Vivantio alternatives
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
Vivantio has no features, suggest some!
ServiceNow
Is this is a good alternative?
Yes
No
Paid • Proprietary
Online
Software as a Service (SaaS)
78 ServiceNow alternatives
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.
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ServiceNow Features
IT Asset Management
Helpdesk ticketing
Web Help Desk
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Mac
Windows
Linux
Online
iPhone
Google Chrome
Safari
94 Web Help Desk alternatives
With Web Help Desk, you no longer have to worry about manual ticket generation and the hassle of individually routing each ticket. Incident creation, technician task assignment, SLA alerts, escalations, and tracking every step of the response process—all of this happens...
- - Web Help Desk is the most popular iPhone alternative to Freshservice.
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Web Help Desk Features
Ticketing
Knowledge base
IT Asset Management
LanDesk Service Management
Is this is a good alternative?
Yes
No
Paid • Proprietary
Online
56 LanDesk Service Management alternatives
LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other...
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LanDesk Service Management Features
IT Asset Management
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TOPdesk ITSM
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Self-Hosted
55 TOPdesk ITSM alternatives
TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management,
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TOPdesk ITSM Features
1. Extensible by Plugins/ExtensionsTOPdesk ITSM can be extended with add-ons, plugins and extensions.
2. Auto ResponderTOPdesk ITSM allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
3. Task Time TrackingKeep a record of time spent on a task with TOPdesk ITSM.
4. Ad-freeTOPdesk ITSM doesn't contain any form of external advertising.
5. Real time collaborationMultiple users can work together in TOPdesk ITSM simultaneously.
6. No Coding RequiredTOPdesk ITSM can be used without an coding or programming skills.
Incident Management
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Mint Service Desk
Is this is a good alternative?
Yes
No
Free • Proprietary
Help Desk App
Customer Support Tool
Self-Hosted
Software as a Service (SaaS)
57 Mint Service Desk alternatives
Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...
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Mint Service Desk Features
Asset Management
Incident Management
Integrated Chat
Helpdesk ticketing
SLA
Flexible asset structure
Email integration
Servicedesk
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MSM ITSM Software
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Windows
54 MSM ITSM Software alternatives
MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution out-of-the-box
MSM ITSM Software has no features, suggest some!
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