Freshservice AlternativesHelp Desk Platforms & IT Service Management Software like Freshservice
Freshservice is described as 'AI-powered IT help desk solution that transforms IT from a cost center to a value creator. It provides a unified platform with automation and collaboration tools to streamline operations and enhance business performance' and is a Help Desk platform in the development category. There are more than 25 alternatives to Freshservice for a variety of platforms, including Web-based, Windows, Self-Hosted, SaaS and Linux apps. The best Freshservice alternative is ServiceNow. It's not free, so if you're looking for a free alternative, you could try Jira Service Management or iTop by Combodo. Other great apps like Freshservice are GLPI, monday service, Cherwell and InvGate Service Desk.
- Help Desk Platform
- Paid • Proprietary
- 85 ServiceNow alternatives
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.
License model
- Paid • Proprietary
Application types
Country of Origin
United States
Platforms
- Online
- Software as a Service (SaaS)
ServiceNow Features
- 25 Jira Service Management alternatives
Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...
License model
- Freemium • Proprietary
Application type
Country of Origin
Australia
Platforms
- Online
- Software as a Service (SaaS)
Jira Service Management Features
- 54 GLPI alternatives
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
License model
- Paid • Open Source
Application types
Country of Origin
France
EU
Platforms
- Self-Hosted
- Software as a Service (SaaS)
GLPI Features
Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.
License model
- Paid • Proprietary
Application types
Country of Origin
Israel
Platforms
- Online
- Software as a Service (SaaS)
monday service Features
Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.
License model
- Paid • Proprietary
Application type
Country of Origin
United States
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
Cherwell Features
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
License model
- Paid • Proprietary
Application types
Country of Origin
Argentina
Platforms
- Online
- Software as a Service (SaaS)
VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.
License model
- Paid • Proprietary
Application types
Country of Origin
Sweden
EU
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Android Tablet
- iPad
VisionFlow Features
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
License model
- Paid • Proprietary
Application types
Country of Origin
United States
Platforms
- Online
- Self-Hosted
Today’s ITSM software should improve work processes and empower customers to be self-sufficient. That's exactly what Clientele ITSM has to offer. It's a customer centric software suite that enables you to continuously improve your service.
License model
- Paid • Proprietary
Application types
Country of Origin
Netherlands
EU
Platforms
- Windows
- Online
- Self-Hosted
Clientele ITSM Features
- 58 TOPdesk ITSM alternatives
TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management
License model
- Paid • Proprietary
Application types
Country of Origin
Netherlands
EU
Platforms
- Online
- Self-Hosted
TOPdesk ITSM Features
Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and endpoint security leader Lumension, to redefine the Cloud Service Management (CSM) and Unified Endpoint Management (UEM) market.
License model
- Paid • Proprietary
Application types
Country of Origin
United States
Platforms
- Online
HEAT Software Features
Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.
License model
- Paid • Proprietary
Application types
Country of Origin
United States
Platforms
- Online
Samanage Features