Freshservice Alternatives
Freshservice is described as 'online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and the most user-friendly app in the space' and is a Help Desk app in the business & commerce category. There are more than 25 alternatives to Freshservice for a variety of platforms, including Web-based, Windows, Self-Hosted, Linux and Android apps. The best Freshservice alternative is GLPI. It's not free, so if you're looking for a free alternative, you could try iTop or Web Help Desk. Other great apps like Freshservice are Alloy Navigator, OTRS, InvGate Service Desk and Vivantio.
Freshservice alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Inventory Management Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Freshservice.GLPI
Is this is a good alternative?YesNo- Free Personal • Open Source
- Help Desk App
- Inventory Management Tool
46 GLPI alternatives- Mac
- Windows
- Linux
- Online
- Self-Hosted
- Software as a Service (SaaS)
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
- - GLPI is the most popular Web-based, Windows, Mac & Linux alternative to Freshservice.
- - GLPI is the most popular Open Source & free alternative to Freshservice.
Alloy Navigator
Is this is a good alternative?YesNo- Paid • Proprietary
- Help Desk App
- Inventory Management Tool
36 Alloy Navigator alternatives- Mac
- Windows
- Linux
- Online
- Android
- Chrome OS
- Self-Hosted
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges. At its core, Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically...
- - Alloy Navigator is the most popular Android alternative to Freshservice.
- - Alloy Navigator is the most popular commercial alternative to Freshservice.
Alloy Navigator Features
OTRS
Is this is a good alternative?YesNo- Paid • Proprietary
- Help Desk App
- Inventory Management Tool
57 OTRS alternatives- Windows
- Linux
- Online
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
OTRS Features
iTop
Is this is a good alternative?YesNo48 iTop alternatives- Free • Open Source
- Help Desk App
- Self-Hosted
iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your...
InvGate Service Desk
Is this is a good alternative?YesNo100 InvGate Service Desk alternatives- Paid • Proprietary
- Help Desk App
- Workflow Automation Tool
- Online
- Software as a Service (SaaS)
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
InvGate Service Desk Features
Vivantio
Is this is a good alternative?YesNo98 Vivantio alternatives- Paid • Proprietary
- Help Desk App
- Online
- Self-Hosted
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
ServiceNow
Is this is a good alternative?YesNo78 ServiceNow alternatives- Paid • Proprietary
- Online
- Software as a Service (SaaS)
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.
ServiceNow Features
Web Help Desk
Is this is a good alternative?YesNo- Freemium • Proprietary
- Help Desk App
94 Web Help Desk alternatives- Mac
- Windows
- Linux
- Online
- iPhone
- Google Chrome
- Safari
With Web Help Desk, you no longer have to worry about manual ticket generation and the hassle of individually routing each ticket. Incident creation, technician task assignment, SLA alerts, escalations, and tracking every step of the response process—all of this happens...
- - Web Help Desk is the most popular iPhone alternative to Freshservice.
Web Help Desk Features
LanDesk Service Management
Is this is a good alternative?YesNo56 LanDesk Service Management alternatives- Paid • Proprietary
- Online
LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other...
LanDesk Service Management Features
TOPdesk ITSM
Is this is a good alternative?YesNo55 TOPdesk ITSM alternatives- Paid • Proprietary
- Help Desk App
- Customer Support Tool
- Online
- Self-Hosted
TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management,
TOPdesk ITSM Features
Mint Service Desk
Is this is a good alternative?YesNo57 Mint Service Desk alternatives- Free • Proprietary
- Help Desk App
- Customer Support Tool
- Self-Hosted
- Software as a Service (SaaS)
Mint Service Desk is a free ITSM tool which contains the functionality of service desk and asset management all in one. It differs from other help desk providers by the approach to communication between agents (which is chat-oriented) and by a possibility to install it on...
Mint Service Desk Features
MSM ITSM Software
Is this is a good alternative?YesNo54 MSM ITSM Software alternatives- Paid • Proprietary
- Help Desk App
- Windows
MSM - Marval's Integrated IT Service Management (ITSM), service desk and helpdesk software provides the ultimate combination of ITSM process automation, functionality and flexibility, delivering a comprehensive ITIL® and ISO/IEC 20000 compatible solution out-of-the-box