Freshservice AlternativesIT Service Management Software & Help Desk Platforms like Freshservice

Freshservice is described as 'Online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and the most user-friendly app in the space' and is a it service management software in the business & commerce category. There are more than 25 alternatives to Freshservice for a variety of platforms, including Web-based, Windows, Self-Hosted, SaaS and Linux apps. The best Freshservice alternative is monday service. It's not free, so if you're looking for a free alternative, you could try iTop or Fiwit. Other great apps like Freshservice are Jira Service Management, GLPI, ServiceNow and Solarwinds Web Help Desk.

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Freshservice alternatives are mainly Help Desk Platforms but may also be IT Service Management Software or Inventory Management Tools. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Freshservice.

Freshservice

IT Service Management Software
Paid • Proprietary

Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and is the most user-friendly app in the space.

More about Freshservice

Freshservice alternatives page was last updated Jul 25, 2024

monday service
Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.
23 monday service alternatives
License model
- Paid • Proprietary
Application types
- IT Service Management Software
- Inventory Management Tool
Platforms
- Online
- Software as a Service (SaaS)
+2
monday service Features
1. AI-Powered
2. Knowledge Management
3. Customer service
4. HIPAA compliant
5. Asset Management
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monday service VS Freshservice
Is monday service a good alternative to Freshservice?
- monday service is the most popular Web-based & SaaS alternative to Freshservice.
- monday service is the most popular commercial alternative to Freshservice.
- monday service is Paid and ProprietaryFreshservice is also Paid and Proprietary

Jira Service Management
Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...
23 Jira Service Management alternatives
License model
- Paid • Proprietary
Application type
- IT Service Management Software
Platforms
- Online
- Software as a Service (SaaS)
Jira Service Management Features
Customer service
AI-Powered
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Jira Service Management VS Freshservice
Is this a good alternative to Freshservice?

GLPI
GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
49 GLPI alternatives
License model
- Paid • Open Source
Application types
- Help Desk Platform
- Inventory Management Tool
Platforms
- Self-Hosted
- Software as a Service (SaaS)
+4
GLPI Features
1. Website Monitoring
2. Incident Management
3. Helpdesk Ticketing
4. Reporting
5. REST API
6. Knowledge base
Show all NaN GLPI features ▾
GLPI VS Freshservice
Is GLPI a good alternative to Freshservice?
- GLPI is the most popular Self-Hosted alternative to Freshservice.
- GLPI is the most popular Open Source alternative to Freshservice.
- GLPI is Paid and Open SourceFreshservice is Paid and Proprietary

ServiceNow
ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.
83 ServiceNow alternatives
License model
- Paid • Proprietary
Application types
- IT Service Management Software
- Workflow Automation Tool
Platforms
- Online
- Software as a Service (SaaS)
ServiceNow Features
1. Email Scheduling
2. Support for scripting
3. No Coding Required
4. Dark Mode
5. API Integrations
6. IT Asset Management
7. Platform as a service
8. Configuration Management
9. API Integration
10. Helpdesk Ticketing
Show all NaN ServiceNow features ▾
ServiceNow VS Freshservice
Is ServiceNow a good alternative to Freshservice?

Solarwinds Web Help Desk
SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...
92 Solarwinds Web Help Desk alternatives
License model
- Paid • Proprietary
Application type
- Help Desk Platform
Platforms
- Mac
- Windows
- Linux
- Online
- iPhone
- Google Chrome
- Safari
- iPad
Solarwinds Web Help Desk Features
Knowledge base
IT Asset Management
Show all NaN Solarwinds Web Help Desk features ▾
Solarwinds Web Help Desk VS Freshservice
Is this a good alternative to Freshservice?
- Solarwinds Web Help Desk is the most popular Windows, Mac, iPhone, Linux & iPad alternative to Freshservice.
- Solarwinds Web Help Desk is Paid and ProprietaryFreshservice is also Paid and Proprietary

VisionFlow
VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.
95 VisionFlow alternatives
License model
- Paid • Proprietary
Application types
- Project Management Tool
- CRM System
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Android Tablet
- iPad
VisionFlow Features
1. Asset Management
2. Employee Time Tracking
3. Workflow
4. Deal management
5. Knowledge base
6. Software Management
7. Resource management
8. Email tracking
9. Portfolio Management
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VisionFlow VS Freshservice
Is VisionFlow a good alternative to Freshservice?
- VisionFlow is the most popular Android & Android Tablet alternative to Freshservice.
- VisionFlow is Paid and ProprietaryFreshservice is also Paid and Proprietary

InvGate Service Desk
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
102 InvGate Service Desk alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- IT Service Management Software
Platforms
- Online
- Software as a Service (SaaS)
+1
InvGate Service Desk Features
1. Gamification
2. Knowledge base
3. Helpdesk Ticketing
4. Servicedesk
5. Configurable
Show all NaN InvGate Service Desk features ▾
InvGate Service Desk VS Freshservice
Is InvGate Service Desk a good alternative to Freshservice?

OTRS
OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.
61 OTRS alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- IT Service Management Software
Platforms
- Windows
- Linux
- Online
+3
OTRS Features
1. Web-Based
2. Incident Management
3. CMDB and ProcessManagement
4. Helpdesk Ticketing
5. Customer service
6. Service Level Management
7. First person view
Show all NaN OTRS features ▾
OTRS VS Freshservice
Is OTRS a good alternative to Freshservice?

iTop
iTop stands for IT Operational Portal. iTop is an Open Source web application for the day to day operations of an IT environment. iTop was designed with the ITIL best practices in mind but does not dictate any specific process, the application is flexible enough to adapt to your...
48 iTop alternatives
License model
- Free • Open Source
Application types
- Help Desk Platform
- IT Service Management Software
Platforms
- Self-Hosted
iTop Features
Helpdesk Ticketing
Knowledge base
Incident Management
Show all NaN iTop features ▾
+7
iTop VS Freshservice
Is iTop a good alternative to Freshservice?
- iTop is the most popular free alternative to Freshservice.
- iTop is Free and Open SourceFreshservice is Paid and Proprietary

Alloy Navigator
Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.
38 Alloy Navigator alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- IT Service Management Software
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- Chrome OS
- Self-Hosted
+2
Alloy Navigator Features
1. Task Time Tracking
2. Software Auditing
3. Service Level Management
4. License inventory
5. Self-Service Integration
6. Employee Self service
7. Helpdesk Ticketing
8. IT Asset Management
9. Change Management
10. Configuration Management
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Alloy Navigator VS Freshservice
Is Alloy Navigator a good alternative to Freshservice?

Vivantio
The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.
98 Vivantio alternatives
License model
- Paid • Proprietary
Application types
- Help Desk Platform
- IT Service Management Software
Platforms
- Online
- Self-Hosted
Vivantio VS Freshservice
Is Vivantio a good alternative to Freshservice?

LanDesk Service Management
LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other...
58 LanDesk Service Management alternatives
License model
- Paid • Proprietary
Application type
- IT Service Management Software
Platforms
- Online
LanDesk Service Management Features
IT Asset Management
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LanDesk Service Management VS Freshservice
Is this a good alternative to Freshservice?