Freshservice AlternativesHelp Desk Platforms & IT Service Management Software like Freshservice

Freshservice is described as 'AI-powered IT help desk solution that transforms IT from a cost center to a value creator. It provides a unified platform with automation and collaboration tools to streamline operations and enhance business performance' and is a Help Desk platform in the development category. There are more than 25 alternatives to Freshservice for a variety of platforms, including Web-based, Windows, Self-Hosted, SaaS and Linux apps. The best Freshservice alternative is ServiceNow. It's not free, so if you're looking for a free alternative, you could try Jira Service Management or iTop by Combodo. Other great apps like Freshservice are GLPI, monday service, Cherwell and InvGate Service Desk.

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Freshservice is an AI-powered IT help desk solution that transforms IT from a cost center to a value creator. It provides a...

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Freshservice alternatives page was last updated Sep 27, 2024
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  1. ServiceNow icon

    ServiceNow

     5 likes
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    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

    85 ServiceNow alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Software as a Service (SaaS)
    ServiceNow screenshot 1

    ServiceNow Features

    1.  Email Scheduling
    2.  Support for scripting
    3.  No Coding Required
    4.  Dark Mode
    5.  API Integrations
    6.  IT Asset Management
    7.  Platform as a service
    8.  Configuration Management
    9.  API Integration
    10.  Helpdesk Ticketing

    ServiceNow VS Freshservice

     

    • ServiceNow is the most popular Web-based & SaaS alternative to Freshservice.

    • ServiceNow is the most popular commercial alternative to Freshservice.

    • ServiceNow is Paid and ProprietaryFreshservice is also Paid and Proprietary
  2. Jira Service Management icon

    Jira Service Management

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    Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...

    25 Jira Service Management alternatives

    License model

    • Freemium • Proprietary

    Application type

    Country of Origin

    • AU flagAustralia

    Platforms

    • Online
    • Software as a Service (SaaS)
    Jira Service Management screenshot 1

    Jira Service Management Features

    1.  Customer service
    2. JIRA icon  Jira integration
    3.  AI-Powered

    Jira Service Management VS Freshservice

     

    • Jira Service Management is the most popular free alternative to Freshservice.

    • Jira Service Management is Freemium and ProprietaryFreshservice is Paid and Proprietary
  4. GLPI icon

    GLPI

     25 likes
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    GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.

    54 GLPI alternatives

    License model

    Application types

    Country of Origin

    • FR flagFrance
    • European Union flagEU

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    GLPI screenshot 1

    GLPI Features

    1.  Website Monitoring
    2.  Incident Management
    3.  Helpdesk Ticketing
    4.  Reporting
    5.  REST API
    6.  Knowledge base

    GLPI VS Freshservice

     

    • GLPI is the most popular Self-Hosted alternative to Freshservice.

    • GLPI is the most popular Open Source alternative to Freshservice.

    • GLPI is Paid and Open SourceFreshservice is Paid and Proprietary
  5. Ad
    Screenshot
    monday service icon
    monday service

    Monday Service, product of https://alternativeto.net/software/dapulse/about/ , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, a...

    https://www.monday.com
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  6. monday service icon

    monday service

     1 like
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    Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.

    License model

    Application types

    Country of Origin

    • IL flagIsrael

    Platforms

    • Online
    • Software as a Service (SaaS)
    monday service screenshot 1

    monday service Features

    1.  AI-Powered
    2.  Knowledge Management
    3.  Customer service
    4.  HIPAA Compliant
    5.  Asset Management

    monday service VS Freshservice

     
  7. Cherwell icon

    Cherwell

     2 likes
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    Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Cherwell Features

    1.  IT Asset Management

    Cherwell VS Freshservice

     

    • Cherwell is the most popular Android, iPhone, iPad & Android Tablet alternative to Freshservice.

    • Cherwell is Paid and ProprietaryFreshservice is also Paid and Proprietary
  8. InvGate Service Desk icon

    InvGate Service Desk

     45 likes
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    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    License model

    Application types

    Country of Origin

    • AR flagArgentina

    Platforms

    • Online
    • Software as a Service (SaaS)
    InvGate Service Desk screenshot 1

    Properties

    1.  Configurable

    Features

    1.  Gamification
    2.  Knowledge base
    3.  Helpdesk Ticketing
    4.  Servicedesk

    InvGate Service Desk VS Freshservice

     
  10. VisionFlow icon

    VisionFlow

     1 like
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    VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.

    License model

    Application types

    Country of Origin

    • SE flagSweden
    • European Union flagEU

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    VisionFlow screenshot 1

    VisionFlow Features

    1.  Asset Management
    2.  Employee Time Tracking
    3.  Workflow
    4.  Deal management
    5.  Knowledge base
    6.  Software Management
    7.  Resource management
    8.  Email tracking
    9.  Portfolio Management

    VisionFlow VS Freshservice

     

    • VisionFlow is the most popular Windows, Mac & Linux alternative to Freshservice.

    • VisionFlow is Paid and ProprietaryFreshservice is also Paid and Proprietary
  11. Vivantio icon

    Vivantio

     9 likes
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    The Vivantio Platform is a comprehensive IT service management solution chosen by enterprises for its flexibility, reliability and configuration and integration capabilities.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Self-Hosted
    Vivantio screenshot 1

    Vivantio VS Freshservice

     
  12. Clientele ITSM icon

    Clientele ITSM

     6 likes
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    Today’s ITSM software should improve work processes and empower customers to be self-sufficient. That's exactly what Clientele ITSM has to offer. It's a customer centric software suite that enables you to continuously improve your service.

    License model

    Application types

    Country of Origin

    • NL flagNetherlands
    • European Union flagEU

    Platforms

    • Windows
    • Online
    • Self-Hosted
    See your open tickets at a glance with the improved preview pane in Clientele ITSM.

    Clientele ITSM Features

    1. Microsoft 365 Copilot icon  Compatible with Microsoft Office
    2.  On-premises software
    3. Microsoft Outlook icon  Outlook integration

    Clientele ITSM VS Freshservice

     
  13. TOPdesk ITSM icon

    TOPdesk ITSM

     3 likes
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    TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management

    58 TOPdesk ITSM alternatives

    License model

    Application types

    Country of Origin

    • NL flagNetherlands
    • European Union flagEU

    Platforms

    • Online
    • Self-Hosted

    TOPdesk ITSM Features

    1.  Extensible by Plugins/Extensions
    2.  Auto Responder
    3.  Task Time Tracking
    4.  Ad-free
    5.  Real time collaboration
    6.  No Coding Required
    7.  Incident Management

    TOPdesk ITSM VS Freshservice

     
  14. HEAT Software icon

    HEAT Software

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    Heat Software combines the resources of FrontRange—the sole provider of Cloud Service Management and Unified Endpoint Management—and endpoint security leader Lumension, to redefine the Cloud Service Management (CSM) and Unified Endpoint Management (UEM) market.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online

    HEAT Software Features

    1.  Change Management
    2.  Incident Management
    3.  Service Level Management
    4.  Configuration Management

    HEAT Software VS Freshservice

     
  15. Samanage icon

    Samanage

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    Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    Samanage screenshot 1

    Samanage Features

    1.  Helpdesk Ticketing
    2.  Asset Management
    3.  IT Asset Management

    Samanage VS Freshservice

     
12 of 36 Freshservice alternatives