TOPdesk ITSM AlternativesHelp Desk Platforms & IT Service Management Software like TOPdesk ITSM

TOPdesk ITSM is described as 'TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to TOPdesk ITSM for a variety of platforms, including Web-based, Windows, Android, iPhone and SaaS apps. The best TOPdesk ITSM alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Jira Service Management or iTop by Combodo. Other great apps like TOPdesk ITSM are monday service, Freshservice, ServiceNow and Deskero.

TOPdesk ITSM iconTOPdesk ITSM
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TOPdesk can help you improve your services. We offer a state-of-the-art solution that supports your IT Service Management

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TOPdesk ITSM alternatives page was last updated Jul 25, 2024
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  1. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    252 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS TOPdesk ITSM

     

    • Zendesk is the most popular Web-based, Android, iPhone & iPad alternative to TOPdesk ITSM.

    • Zendesk is the most popular commercial alternative to TOPdesk ITSM.

    • Zendesk is Paid and ProprietaryTOPdesk ITSM is also Paid and Proprietary
  2. monday service icon

    monday service

     1 like
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    Monday Service, product of monday.com , is a platform designed to streamline service delivery for businesses of various sizes. It includes a user-friendly interface, customizable settings, and AI-powered automations.

    License model

    Application types

    Country of Origin

    • IL flagIsrael

    Platforms

    • Online
    • Software as a Service (SaaS)
    monday service screenshot 1

    monday service Features

    1.  AI-Powered
    2.  Knowledge Management
    3.  Customer service
    4.  HIPAA Compliant
    5.  Asset Management

    monday service VS TOPdesk ITSM

     

    • monday service is the most popular SaaS alternative to TOPdesk ITSM.

    • monday service is Paid and ProprietaryTOPdesk ITSM is also Paid and Proprietary
  4. Jira Service Management icon

    Jira Service Management

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    Jira Service Management is a platform that unifies development, IT, and business teams for efficient service delivery. It offers features for ITSM, customer service, and HR functions. The platform uses AI to manage services, centralize requests, automate support interactions...

    25 Jira Service Management alternatives

    License model

    • Freemium • Proprietary

    Application type

    Country of Origin

    • AU flagAustralia

    Platforms

    • Online
    • Software as a Service (SaaS)
    Jira Service Management screenshot 1

    Jira Service Management Features

    1.  Customer service
    2. JIRA icon  Jira integration
    3.  AI-Powered

    Jira Service Management VS TOPdesk ITSM

     

    • Jira Service Management is the most popular free alternative to TOPdesk ITSM.

    • Jira Service Management is Freemium and ProprietaryTOPdesk ITSM is Paid and Proprietary
  5. Ad
    Screenshot
    Zendesk icon
    Zendesk

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analyt...

    https://www.zendesk.com
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  6. Freshservice icon

    Freshservice

     35 likes
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    Freshservice is an AI-powered IT help desk solution that transforms IT from a cost center to a value creator. It provides a unified platform with automation and collaboration tools to streamline operations and enhance business performance.

    36 Freshservice alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Freshservice screenshot 1

    Freshservice Features

    1.  Web interface
    2.  AWS Integration
    3.  AI-Powered
    4.  Helpdesk Ticketing
    5.  Incident Management
    6.  Contract Management
    7.  IT Asset Management

    Freshservice VS TOPdesk ITSM

     
    Comments about Freshservice as an Alternative to TOPdesk ITSM
    Guest
    Positive Jan 16, 2017
    0

    Its a cloud service. Very usefull for servicedesk on multiple locations in our country.

    TOPdesk ITSM Icon
    Freshservice icon
    • Freshservice is Paid and ProprietaryTOPdesk ITSM is also Paid and Proprietary
  7. ServiceNow icon

    ServiceNow

     5 likes
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    ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. Our service includes a suite of applications built on our proprietary platform that automates workflow and provides integration between related business processes.

    85 ServiceNow alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Software as a Service (SaaS)
    ServiceNow screenshot 1

    ServiceNow Features

    1.  Email Scheduling
    2.  Support for scripting
    3.  No Coding Required
    4.  Dark Mode
    5.  API Integrations
    6.  IT Asset Management
    7.  Platform as a service
    8.  Configuration Management
    9.  API Integration
    10.  Helpdesk Ticketing

    ServiceNow VS TOPdesk ITSM

     
  8. Deskero icon

    Deskero

     16 likes
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    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
    Deskero screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Customer service
    2.  Multi Channel
    3.  Embeddable

    Deskero VS TOPdesk ITSM

     

    • Deskero is the most popular Mac alternative to TOPdesk ITSM.

    • Deskero is Paid and ProprietaryTOPdesk ITSM is also Paid and Proprietary
  10. VisionFlow icon

    VisionFlow

     1 like
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    VisionFlow is an integrated software for Project management, product and service management and CRM. Available both as a cloud-based or on-premise solution, VisionFlow is flexible, easy to use with outstanding value for money.

    License model

    Application types

    Country of Origin

    • SE flagSweden
    • European Union flagEU

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    VisionFlow screenshot 1

    VisionFlow Features

    1.  Asset Management
    2.  Employee Time Tracking
    3.  Workflow
    4.  Deal management
    5.  Knowledge base
    6.  Software Management
    7.  Resource management
    8.  Email tracking
    9.  Portfolio Management

    VisionFlow VS TOPdesk ITSM

     

    • VisionFlow is the most popular Windows & Linux alternative to TOPdesk ITSM.

    • VisionFlow is Paid and ProprietaryTOPdesk ITSM is also Paid and Proprietary
  11. OTRS icon

    OTRS

     14 likes
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    OTRS is a leading cloud-based help desk and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve communication and streamline workflows.

    62 OTRS alternatives

    License model

    Application types

    Country of Origin

    • DE flagGermany
    • European Union flagEU

    Platforms

    • Windows
    • Linux
    • Online
    OTRS screenshot 1

    OTRS Features

    1.  Web-Based
    2.  Incident Management
    3.  CMDB and ProcessManagement
    4.  Helpdesk Ticketing
    5.  Customer service
    6.  Service Level Management
    7.  First person view

    OTRS VS TOPdesk ITSM

     
  12. iTop by Combodo icon

    iTop by Combodo

     9 likes
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    If you're looking for a reliable, flexible, and cost-effective way to manage your IT services easily, iTop is the comprehensive solution designed with your needs in mind.

    49 iTop by Combodo alternatives

    License model

    • Freemium • Open Source

    Application types

    Country of Origin

    • FR flagFrance
    • European Union flagEU

    Platforms

    • Self-Hosted

    Top iTop by Combodo Features

    1.  Ad-free
    2.  Reminders
    3.  Calendar View
    4.  Two-factor Authentication
    5.  Calendar Integration
    6.  Dark Mode
    7.  Recurring Tasks
    8.  Support for @mentions
    9.  Kanban Board
    10.  File Tagging
    11.  Subtasks
    12.  Goal Setting

    iTop by Combodo VS TOPdesk ITSM

     

    • iTop by Combodo is the most popular Self-Hosted alternative to TOPdesk ITSM.

    • iTop by Combodo is the most popular Open Source alternative to TOPdesk ITSM.

    • iTop by Combodo is Freemium and Open SourceTOPdesk ITSM is Paid and Proprietary
  13. InvGate Service Desk icon

    InvGate Service Desk

     45 likes
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    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    License model

    Application types

    Country of Origin

    • AR flagArgentina

    Platforms

    • Online
    • Software as a Service (SaaS)
    InvGate Service Desk screenshot 1

    Properties

    1.  Configurable

    Features

    1.  Gamification
    2.  Knowledge base
    3.  Helpdesk Ticketing
    4.  Servicedesk

    InvGate Service Desk VS TOPdesk ITSM

     
  14. SupportBee icon

    SupportBee

     96 likes
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    The Easiest Way To Manage Customer Support Emails. SupportBee is built for collaboration - no per agent fees and no bloat! Add everyone in your team to your helpdesk.

    License model

    Application type

    Country of Origin

    • IN flagIndia

    Platforms

    • Online
    SupportBee screenshot 1

    SupportBee VS TOPdesk ITSM

     
  15. Alloy Navigator icon

    Alloy Navigator

     3 likes
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    Alloy Navigator is an all-inclusive IT Service and Asset Management solution that provides thoughtful answers to your toughest IT challenges.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • Chrome OS
    • Self-Hosted
    Vibrant Knowledge

    Alloy Navigator Features

    1.  Task Time Tracking
    2.  Software Auditing
    3.  Service Level Management
    4.  License inventory
    5.  Self-Service Integration
    6.  Employee Self service
    7.  Helpdesk Ticketing
    8.  IT Asset Management
    9.  Change Management
    10.  Configuration Management

    Alloy Navigator VS TOPdesk ITSM

     
12 of 58 TOPdesk ITSM alternatives