Zendesk Alternatives
Zendesk is described as 'Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries' and is a popular Help Desk app in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Online / Web-based, Windows, Linux, Android and iPhone. The best alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are UseResponse, HelpCrunch, osTicket and LiveAgent.
Zendesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.- Freemium • Open Source
- Help Desk App
- Customer Support Tool
- Customer Feedback Manager
25 alternatives to FreeScout- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
Features
FreeScout vs Zendesk opinions
Much quicker to load and obviously more private
The best open source Zendesk competitor I've tried
usedeskUsedesk is way better - just saying.
It's free, open source and have a nice feedback from developers
MurliVMI have been using Helpscout, I think freescout is the best
Freescout is the best open source for the ticketing system. Updates are frequent and new modules are published regularly. We are using it for 4 mailboxes with no recurring cost plus you get access to the code so you 100% over it and 100% control of your data.
Feature complete. Save a fortune. Well maintained.
- Paid • Proprietary
- Help Desk App
- Customer Feedback Manager
186 alternatives to UseResponse- Online
- Self-Hosted
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Features
UseResponse vs Zendesk opinions
I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise
MayersIncUseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system
staskltd83More channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.
- Paid • Proprietary
- Customer Support Tool
- Help Desk App
- Email Marketing Service
226 alternatives to HelpCrunch- Online
- Android
- iPhone
- Software as a Service (SaaS)
Live chat software for small businesses and startups.
All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
Features
HelpCrunch vs Zendesk opinions
- Free • Open Source
- Help Desk App
- Customer Support Tool
- Task Management Tool
103 alternatives to osTicket- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
osTicket vs Zendesk opinions
- Paid • Proprietary
- Customer Support Tool
- Help Desk App
- CRM System
189 alternatives to LiveAgent- Online
- Android
- iPhone
- Android Tablet
- iPad
- PHP
LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and...
Features
LiveAgent vs Zendesk opinions
- Freemium • Proprietary
- Help Desk App
- Customer Support Tool
- Customer Feedback Manager
211 alternatives to Freshdesk- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
Features
Freshdesk vs Zendesk opinions
- Freemium • Proprietary
- Customer Support Tool
- Help Desk App
- CRM System
39 alternatives to ProProfs Knowledge Base- Online
- Self-Hosted
- Software as a Service (SaaS)
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
Features
ProProfs Knowledge Base vs Zendesk opinions
Very easy setup and much quicker to load than Zendesk.
- Freemium • Proprietary
- CRM System
- Social Media Management Tool
- Email Marketing Service
221 alternatives to HubSpot- Online
HubSpot is the world’s leading inbound marketing and sales platform with 15,000 customers in more than 90 countries.
Features
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
Features
ProProfs Help Desk vs Zendesk opinions
ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey.
I Like ProProfs Help Desk because the ability to manage all the emails from our customer-facing ids helps our agents answer them faster.
its a feature rich platform
Simply use and product pricing
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Features
Zammad vs Zendesk opinions