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Zendesk Alternatives

Zendesk is described as 'Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries' and is a popular Help Desk app in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Online / Web-based, Windows, Linux, Android and iPhone. The best alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are UseResponse, HelpCrunch, osTicket and LiveAgent.

Zendesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.
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Zendesk iconZendesk
  63
  • Online
  • Android
  • iPhone
  • iPad
  • Android Tablet

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

Learn more about Zendesk
  1. FreeScout icon

    FreeScout

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    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    25 alternatives to FreeScout 

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

     Suggest and vote on features
    Features
    1.  Auto ResponderFreeScout allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
    2.  Privacy focusedFreeScout is considered a privacy friendly alternative.
    Screenshot
    Ticket
    Dashboard
    FreeScout vs Zendesk opinions
    Almost everyone thinks FreeScout is a great alternative to Zendesk.
     all • positive • negative      relevance • date
    Guest

    Much quicker to load and obviously more private

    Top positive comment• ago
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    4
    Guest

    The best open source Zendesk competitor I've tried

    Top positive comment• ago
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    4
    usedesk

    Usedesk is way better - just saying.

    Positive comment• ago
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    0
    Guest

    It's free, open source and have a nice feedback from developers

    Positive comment• ago
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    0
    MurliVM

    I have been using Helpscout, I think freescout is the best

    Positive comment• ago
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    0
    Guest

    Freescout is the best open source for the ticketing system. Updates are frequent and new modules are published regularly. We are using it for 4 mailboxes with no recurring cost plus you get access to the code so you 100% over it and 100% control of your data.

    Positive comment• ago
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    1
    Guest

    Feature complete. Save a fortune. Well maintained.

    Positive comment• ago
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    0
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    7 of 11 comments
  2. UseResponse icon

    UseResponse

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    • Online
    • Self-Hosted
    186 alternatives to UseResponse 

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

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    Features
    1.  Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
    Help Center of UseResponse
    Admin area
    Live Chat
    UseResponse vs Zendesk opinions
    Most users think UseResponse is a great alternative to Zendesk.
    Guest

    I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise

    Positive comment• ago
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    0
    MayersInc

    UseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system

    Positive comment• ago
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    -1
    staskltd83

    More channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.

    Positive comment• ago
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    1
  4. HelpCrunch icon

    HelpCrunch

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    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    226 alternatives to HelpCrunch 

    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

     Suggest and vote on features
    Features
    1.  Marketing AutomationHelpCrunch can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
    Chat Widget
    Chat Auto Message to Engage with your visitors/users
    HelpCrunch vs Zendesk opinions
    Almost everyone thinks HelpCrunch is a great alternative to Zendesk.
  5. osTicket icon

    osTicket

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    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    103 alternatives to osTicket 

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...

     Suggest and vote on features
    Features
    Client Interface - Welcome Screen
    osTicket vs Zendesk opinions
    Almost everyone thinks osTicket is a great alternative to Zendesk.
  6. LiveAgent icon

    LiveAgent

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    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    189 alternatives to LiveAgent 

    LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and...

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    Features
    1.  GamificationLiveAgent makes use of game-design elements such as point scoring, competition, achievements, etc.
    2.  VoiP CallsLiveAgent allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
    Screenshot
    Screenshot
    LiveAgent vs Zendesk opinions
    Almost everyone thinks LiveAgent is a great alternative to Zendesk.
  8. Freshdesk icon

    Freshdesk

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    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Apps
    211 alternatives to Freshdesk 

    Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...

     Suggest and vote on features
    Features
    1.  Ad-freeFreshdesk doesn't contain any form of external advertising.
    Screenshot
    Screenshot
    Freshdesk vs Zendesk opinions
    Most users think Freshdesk is a great alternative to Zendesk.
  9. ProProfs Knowledge Base icon

    ProProfs Knowledge Base

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    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    39 alternatives to ProProfs Knowledge Base 

    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

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    Features
    Screenshot
    ProProfs Knowledge Base vs Zendesk opinions
    Almost everyone thinks ProProfs Knowledge Base is a great alternative to Zendesk.
    Guest

    Very easy setup and much quicker to load than Zendesk.

    Positive comment• ago
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    1
  10. HubSpot icon

    HubSpot

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    • Online
    221 alternatives to HubSpot 

    HubSpot is the world’s leading inbound marketing and sales platform with 15,000 customers in more than 90 countries.

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    Features
    1.  Extensible by Plugins/ExtensionsHubSpot can be extended with add-ons, plugins and extensions.
    Homepage
  11. ProProfs Help Desk icon

    ProProfs Help Desk

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    • Online
    170 alternatives to ProProfs Help Desk 

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

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    Features
    Screenshot
    Screenshot
    Screenshot
    ProProfs Help Desk vs Zendesk opinions
    Almost everyone thinks ProProfs Help Desk is a great alternative to Zendesk.
    Guest

    ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey.

    Positive comment• ago
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    0
    Guest

    I Like ProProfs Help Desk because the ability to manage all the emails from our customer-facing ids helps our agents answer them faster.

    Positive comment• ago
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    0
    Guest

    its a feature rich platform

    Positive comment• ago
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    0
    Guest

    Simply use and product pricing

    Positive comment• ago
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    0
  12. Zammad icon

    Zammad

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    • Linux
    • Self-Hosted
    37 alternatives to Zammad 

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

     Suggest and vote on features
    Features
    1.  Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
    Screenshot
    Screenshot
    Zammad vs Zendesk opinions
    Almost everyone thinks Zammad is a great alternative to Zendesk.
Showing 10 of 231 alternatives
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