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    Zendesk Alternatives

    Zendesk is described as 'Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries' and is a popular Help Desk App in the Business & Commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Online / Web-based, Windows, Android, iPhone and SaaS. Most alternatives are Help Desk and Customer Support Apps. The best alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are HelpCrunch (Paid), UseResponse (Paid), osTicket (Free, Open Source) and LiveAgent (Paid).

    This page was last updated Jan 19, 2022

    1. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
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      FreeScout vs Zendesk opinions
      Almost everyone thinks FreeScout is a great alternative to Zendesk.
       all • positive • negative      relevance • date
      Much quicker to load and obviously more private
      Top positive comment  about 1 year ago

      4
      The best open source Zendesk competitor I've tried
      Top positive comment  over 1 year ago

      4
      usedesk Usedesk is way better - just saying.
      Positive comment 6 months ago

      0
      It's free, open source and have a nice feedback from developers
      Positive comment 7 months ago

      0
      MurliVM I have been using Helpscout, I think freescout is the best
      Positive comment 8 months ago

      0
      Freescout is the best open source for the ticketing system. Updates are frequent and new modules are published regularly. We are using it for 4 mailboxes with no recurring cost plus you get access to the code so you 100% over it and 100% control of your data.
      Positive comment 10 months ago

      1
      Feature complete. Save a fortune. Well maintained.
      Positive comment over 1 year ago

      0
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      7 of 11 comments
    2. Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
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      Almost everyone thinks HelpCrunch is a great alternative to Zendesk.


    3. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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      UseResponse vs Zendesk opinions
      Most users think UseResponse is a great alternative to Zendesk.
      I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise
      Positive comment 4 months ago

      0
      MayersInc UseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system
      Positive comment over 2 years ago

      -1
      staskltd83 More channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.
      Positive comment over 2 years ago

      1
      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
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      Almost everyone thinks osTicket is a great alternative to Zendesk.
    4. LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.
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      Almost everyone thinks LiveAgent is a great alternative to Zendesk.


    5. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
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      Most users think Freshdesk is a great alternative to Zendesk.
    6. HubSpot is the world’s leading inbound marketing and sales platform with 15,000 customers in more than 90 countries.
    7. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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      ProProfs Help Desk vs Zendesk opinions
      Almost everyone thinks ProProfs Help Desk is a great alternative to Zendesk.
      Simply use and product pricing
      Positive comment about 2 years ago

      0
      its a feature rich platform
      Positive comment over 1 year ago

      0
      I Like ProProfs Help Desk because the ability to manage all the emails from our customer-facing ids helps our agents answer them faster.
      Positive comment 11 months ago

      0
      ProProfs is a perfect customer help desk software. I love their features: shared inbox, connect support systems, customer satisfaction survey.
      Positive comment 6 months ago

      0
    8. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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      Almost everyone thinks Zammad is a great alternative to Zendesk.
    9. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets.
      ProProfs Knowledge Base vs Zendesk opinions
      Almost everyone thinks ProProfs Knowledge Base is a great alternative to Zendesk.
      Very easy setup and much quicker to load than Zendesk.
      Positive comment about 1 year ago

      1
    Showing 10 of 223 alternatives