Alternatives to Zendesk for all platforms with any license

osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP
Dockerized Helpdesk ticketing Add a feature

49 Like
HelpCrunch

Free Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium...

Freemium $ $ $ Web Android iPhone
Email automation Automatic messages CRM Email marketing automation ... Integrated Chat Slack integration Customizable Email tracking Helpdesk ticketing Pricing per agent Add a feature

116 Like
Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps
Ad-free Customer feedback Free to play Team Collaboration Add a feature

98 Like
Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...

Free Open Source Linux Self-Hosted
Email tracking Auto responder Customizable REST API ... SLA Email automation Facebook integration Helpdesk ticketing Integrated Chat Slack integration Twitter integration Add a feature

23 Like
UseResponse

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud. It can be...

Commercial Web Self-Hosted
Customer feedback Facebook Messenger integration Helpdesk ticketing Knowledge base ... Multiple languages Skype integration SLA Slack integration Add a feature

98 Like
((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Free Personal Open Source Mac Linux Web Self-Hosted Perl
SLA Email notifications Helpdesk ticketing Knowledge base ... SOAP API Workflow Automation Add a feature

34 Like
Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Commercial $ $ $ Web iPhone
Customer feedback CRM Knowledge base Add a feature

29 Like
UserVoice

UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...

Commercial Web Android iPhone Android Tablet iPad
Suggestion voting Customer feedback Multiple languages Wordpress integration Add a feature

79 Like
Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...
- Kayako has similar features and works as a ticketing system n10m • Feb 2016 • 1 agrees and 0 disagrees
Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad
CRM Knowledge base Add a feature

18 Like
InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

Commercial Mac Windows Linux Web Android ... iPhone Android Tablet iPad
Configurable Add a feature

62 Like
Reamaze

Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email...
- Much better for small businesses that don't have "enterprise" needs parkhaewoon93 • Nov 2017 • 1 agrees and 0 disagrees
- Much easier to learn, use, and deploy. garrettscosh • Feb 2018
- Reamaze is very useful for my business! It's great for customer support and stuff. I think Reamaze is easier to use and more organized than Zendesk. Guest • Jun 2018
Commercial $ $ $ Mac Windows Linux Web Android ... iPhone iPad
Helpdesk ticketing Automated messaging CRM Ecommerce integration ... Integrated Chat Workflow Automation Automatic customer engagement Custom widgets Customer feedback Customer Journey Mapping Customizable Embeddable FAQ Automation Knowledge base Mobile friendly Real-time monitoring Shopify integration Social media integration Add a feature

26 Like
Get Satisfaction

Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at...

Commercial Web
Customer feedback CRM Add a feature

59 Like
OTRS

OTRS is a leading cloud-based ticketing and process automation solution. It is used by service teams to improve customer relationships, reduce costs, improve...

Commercial Windows Linux Web
First person view Helpdesk ticketing Workflow Automation Add a feature

14 Like
UserEcho

UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for...

Commercial Web iPhone iPad
Customer feedback CRM Add a feature

58 Like
Desk.com

In March, 2018, Salesforce announced the end-of-life for desk.com in March, 2020. Desk.com lets you see all your customers in one place and engage them across all...

Commercial Web
No features added Add a feature

21 Like