The Best Zendesk AlternativesTop Help Desk Platforms and other similar apps like Zendesk

Alternatives list

1. 

   

   FreeScout

    42 likes

   Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

   145 FreeScout alternatives

   Cost / License

   • Freemium
   • Open Source (AGPL-3.0)

   Application type

   • Help Desk

   Platforms

   • Mac
   • Linux
   • Android
   • iPhone
   • Android Tablet
   • iPad
   • MySQL Community Edition
   • Self-Hosted
   • MariaDB
   • Laravel
   • PHP
   • Cloudron

   

   

   

   +2

   

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   Is FreeScout a good alternative to Zendesk?

    

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   10comments

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   FreeScout vs Zendesk Comments

    

   Top Positive Comment

   Guest

   Sep 22, 2020

   4

   The best open source Zendesk competitor I've tried

   Review by a new / low-activity user.

   Guest

   Positive comment•Jun 30, 2021

   0

   It's free, open source and have a nice feedback from developers

   Review by a new / low-activity user.

   MurliVM

   Positive comment•May 19, 2021

   0

   I have been using Helpscout, I think freescout is the best

   Review by a new / low-activity user.

   Show more comments

   3 of 10 comments

   

   

   • FreeScout is Freemium and Open SourceZendesk is Paid and Proprietary
   • FreeScout is Lightweight and Privacy focusedZendesk is not according to our users
2. 

   

   osTicket

    70 likes

   Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

   129 osTicket alternatives

   Cost / License

   • Free
   • Open Source (GPL-2.0)

   Application type

   • Help Desk

   Origin

   • United States

   Platforms

   • Windows
   • Linux
   • Online
   • MySQL Community Edition
   • Self-Hosted
   • PHP
   • Cloudron

   

   

   

   +3

   

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4. 

   

   HelpCrunch

    170 likes

   Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support for web and mobile customer engagement.

   Cost / License

   • Paid
   • Proprietary

   Application types

   • Help Desk
   • CRM

   Origin

   • United States

   Platforms

   • Online
   • Android
   • iPhone
   • Software as a Service (SaaS)
   • iPad
   • Android Tablet

   

   

   

   +9

   

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5. Ad

   

   

   HelpCrunch

   Platform centralizes live chat, in-app messaging, automated email marketing, and ticketing with personalized, targeted campaigns, feedback collection, integrations such as WordPress and Shopify, and unified multi-channel support ...

   https://www.helpcrunch.com

   Learn More
6. 

   

   UseResponse

    132 likes

   UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

   Cost / License

   • Paid
   • Proprietary

   Application types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • United States

   Platforms

   • Online
   • Self-Hosted

   

   

   

   +5

   

   More about UseResponse  

   

   Is UseResponse a good alternative to Zendesk?

    

   |

   3comments

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   UseResponse vs Zendesk Comments

    

   Stan Fishkin

   Positive comment•Jun 17, 2019

   1

   More channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.

   Guest

   Positive comment•Sep 13, 2021

   0

   I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise

   Review by a new / low-activity user.

   MayersInc

   Positive comment•May 13, 2019

   -1

   UseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system

   

   

   • UseResponse is Paid and ProprietaryZendesk is also Paid and Proprietary
   • UseResponse is CustomizableZendesk is not according to our users
7. 

   

   LiveAgent

    56 likes

   Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

   Cost / License

   • Paid
   • Proprietary

   Application types

   • Help Desk
   • CRM

   Origin

   • Slovakia
   • EU

   Platforms

   • Online
   • Android
   • iPhone
   • Android Tablet
   • iPad
   • PHP

   

   

   

   +4

   

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8. 

   

   Freshdesk

    124 likes

   Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.

   116 Freshdesk alternatives

   Cost / License

   • Freemium
   • Proprietary

   Application types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • United States

   Platforms

   • Mac
   • Windows
   • Linux
   • Online
   • Android
   • iPhone
   • Chrome OS
   • Android Tablet
   • iPad
   • Google Workspace

   

   

   

   +8

   

   More about Freshdesk  

   

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10. 

    

    Deskhero

     8 likes

    Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.

    Cost / License

    • Paid
    • Proprietary

    Application types

    • Help Desk
    • Customer Feedback Manager

    Origin

    • Sweden
    • EU

    Platforms

    • Online

    

    

    

    +5

    

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    |

    2comments

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    Deskhero vs Zendesk Comments

     

    Emily Derk

    Positive comment•Mar 18, 2026

    0

    I like Deskhero as an alternative to Zendesk because it feels more straightforward and easier to work with, especially if you want faster support workflows without the extra complexity.

    Nancy Hamilton

    Positive comment•Mar 18, 2026

    0

    I like that DeskHero keeps things inside Gmail or Outlook and doesn’t try to replace your workflow. The AI drafts replies based on past emails and can use Shopify data, which makes handling support feel much faster and more natural.

    

    

    • Deskhero is Paid and ProprietaryZendesk is also Paid and Proprietary
11. 

    

    Libredesk

     10 likes

    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    61 Libredesk alternatives

    Cost / License

    • Free
    • Open Source (AGPL-3.0)

    Application types

    • Help Desk
    • Customer Feedback Manager

    Platforms

    • Self-Hosted
    • Docker

    

    

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12. 

    

    Zammad

     37 likes

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    50 Zammad alternatives

    Cost / License

    • Free
    • Open Source

    Application type

    • Help Desk

    Origin

    • Germany
    • EU

    Platforms

    • Linux
    • Self-Hosted

    

    

    

    +9

    

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13. 

    

    HubSpot

     107 likes

    HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.

    167 HubSpot alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application types

    • CRM
    • Email Marketing

    Origin

    • United States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    

    

    

    +2

    

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14. 

    

    UserVoice

     79 likes

    Centralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.

    Cost / License

    • Paid
    • Proprietary

    Application type

    • Customer Feedback Manager

    Origin

    • United States

    Platforms

    • Online
    • Software as a Service (SaaS)

    

    

    

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15. 

    

    Help Scout

     29 likes

    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.

    163 Help Scout alternatives

    Cost / License

    • Paid
    • Proprietary

    Application types

    • Help Desk
    • Customer Feedback Manager

    Origin

    • United States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    

    

    

    +2

    

    More about Help Scout  

    

    Is Help Scout a good alternative to Zendesk?