osTicket osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use... Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP Customer Chat Helpdesk ticketing Add a feature 46 Like
UseResponse UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud. It can be... Commercial Web Self-Hosted Facebook Messenger integration Helpdesk ticketing Knowledge base Multiple languages ... Skype integration SLA Slack integration Add a feature 97 Like
Freshdesk Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's... Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps Ad-free Team Collaboration Add a feature 88 Like
OTRS OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the... Free Personal Open Source Mac Linux Web Self-Hosted Perl Helpdesk ticketing Add a feature 32 Like
UserVoice UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ... Commercial Web Android iPhone Android Tablet iPad Multiple languages Wordpress integration Add a feature 78 Like
Help Scout Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket... Commercial $ $ $ Web iPhone CRM Add a feature 24 Like
Kayako Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter... Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad Customer Chat CRM Knowledge base Add a feature 18 Like Kayako has similar features and works as a ticketing system n10m • Feb 2016 • 1 agrees and 0 disagrees Disagree Agree
Get Satisfaction Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at... Commercial Web CRM Add a feature 59 Like
InvGate Service Desk InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge... Commercial Web Configurability Customizable reporting Add a feature 52 Like
OTRS ITSM OTRS ITSM is a fundamental solution for IT Service Management organizations. Based on ITIL best practices, it provides management tools for request and incident... Free Open Source Windows Linux Web First person view Add a feature 14 Like
Reamaze Reamaze is a helpdesk and live chat platform designed to help businesses support, engage, and convert customers on a single platform. Perfect for chat, social, email... Commercial $ $ $ Mac Windows Linux Web Android ... iPhone iPad Helpdesk ticketing Automated messaging Customer Chat CRM ... Ecommerce integration Integrated Chat Workflow Automation Automatic customer engagement Custom widgets Customer Journey Mapping Customizable Embeddable FAQ Automation Knowledge base Mobile friendly Real-time monitoring Shopify integration Social media integration Add a feature 24 Like Much better for small businesses that don't have "enterprise" needs parkhaewoon93 • Nov 2017 • 1 agrees and 0 disagrees Disagree Agree Reamaze is very useful for my business! It's great for customer support and stuff. I think Reamaze is easier to use and more organized than Zendesk. Guest • 10 days ago Disagree Agree
UserEcho UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for... Commercial Web iPhone iPad CRM Add a feature 58 Like
Zammad Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook... Free Open Source Web Self-Hosted Email tracking Auto responder Customer Chat Customizable ... REST API Email automation Facebook integration Integrated Chat Slack integration Twitter integration Add a feature 20 Like
SuiteCRM SuiteCRM provides an enterprise-grade Customer Relationship Management (CRM) application to a global community of users and software developers. It is a robust and... Freemium Open Source Windows Linux Web Self-Hosted CRM Add a feature 20 Like
Desk.com Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in... Commercial Web No features added Add a feature 21 Like
