The Best Zendesk AlternativesTop Help Desk Platforms and other similar apps like Zendesk

The top-rated alternative to Zendesk is Deskhero. It's paid, but Libredesk and osTicket are free. People also recommend FreeScout, HubSpot, Freshdesk and LiveAgent. Help Desk Platforms like Zendesk are a crowded field, with more than 100 alternatives for the web, Windows, Android, iPhone and self-hosting.

filter to find the best alternatives

Most Zendesk alternatives are Help Desk Platforms, but you can also narrow the list to Customer Feedback Managers or CRM Systems. Other popular filters are Open Source, Free and Self-Hosted. You can also filter for EU-based alternatives if you prefer software from the European Union.
More about Zendesk
Copy a direct link to this comment to your clipboard
Alternatives
Zendesk alternatives page was last updated

Alternatives list

  1. Deskhero icon

    Deskhero

     8 likes

    Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • SE flagSweden
    • European Union flagEU
    View all customer details, replies, tags, and related content - all in one place for faster resolution.
    Good alternative?
     
    |
    2
  2. Libredesk icon

    Libredesk

     10 likes

    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    67 Libredesk alternatives

    Cost / License

    Application type

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1
    Good alternative?
     
  4. FreeScout icon

    FreeScout

     42 likes

    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    155 FreeScout alternatives

    Cost / License

    Application type

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
    Good alternative?
     
    |
    10
  5. Ad
    Screenshot
    LiveChat icon
    LiveChat

    SaaS live chat and help desk solution automates ecommerce visitor conversion, streamlines support with AI chatbots and agent tools, unifies customer interactions, monitors campaigns, provides analytics, integrates with 200+ apps,...

    https://www.livechat.com
    Learn More
  6. HubSpot icon

    HubSpot

     111 likes

    HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.

    209 HubSpot alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • US flagUnited States
    HubSpot screenshot 1
    HubSpot screenshot 2
    HubSpot screenshot 3
    Good alternative?
     
  7. Freshdesk icon

    Freshdesk

     124 likes

    Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.

    137 Freshdesk alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    • US flagUnited States
    Freshdesk screenshot 1
    Good alternative?
     
  9. osTicket icon

    osTicket

     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    140 osTicket alternatives

    Cost / License

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    • US flagUnited States
    Client Interface - Welcome Screen
    Good alternative?
     
  10. LiveAgent icon

    LiveAgent

     56 likes

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    254 LiveAgent alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    • SK flagSlovakia
    • European Union flagEU
    LiveAgent screenshot 1
    Good alternative?
     
  11. ServiceNow icon

    ServiceNow

     5 likes

    Streamline your enterprise workflows with the ServiceNow AI Platform—empowering both customers and employees in every corner of your business.

    104 ServiceNow alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • US flagUnited States
    ServiceNow screenshot 1
    Good alternative?
     
  12. Help Scout icon

    Help Scout

     29 likes

    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.

    175 Help Scout alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    • US flagUnited States
    Help Scout screenshot 1
    Good alternative?
     
  13. UserVoice icon

    UserVoice

     79 likes

    Centralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.

    230 UserVoice alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • US flagUnited States
    UserVoice screenshot 1
    Good alternative?
     
  14. Zoho Desk icon

    Zoho Desk

     2 likes

    Centralizes customer requests from various communication channels, features multi-brand self-service portals and automated knowledge base, uses AI-driven ticket analysis, sentiment tracking, hierarchy mirroring, and supports collaborative helpdesk operations with reporting.

    116 Zoho Desk alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • IN flagIndia
    Zoho Desk screenshot 1
    Good alternative?
     
  15. LiveChat icon

    LiveChat

     21 likes

    SaaS live chat and help desk solution automates ecommerce visitor conversion, streamlines support with AI chatbots and agent tools, unifies customer interactions, monitors campaigns, provides analytics, integrates with 200+ apps, and delivers weekly insights.

    299 LiveChat alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    • US flagUnited States
    LiveChat screenshot 1
    Good alternative?
     
12 of 315 Zendesk alternatives