The Best Zendesk AlternativesTop Help Desk Platforms and other similar apps like Zendesk
Zendesk is described as 'Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to Zendesk for a variety of platforms, including Web-based, iPhone, SaaS, iPad and Android apps. The best Zendesk alternative is FreeScout, which is both free and Open Source. Other great apps like Zendesk are osTicket, UseResponse, HelpCrunch and Freshdesk.
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Zendesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems. Other popular filters includes Self-Hosted + Open Source. Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Zendesk.- Help Desk Platform
- Paid • Proprietary
36 likes80 FreeScout alternativesFree open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
License model
- Freemium • Open Source
Application types
Platforms
- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
FreeScout VS Zendesk
Is FreeScout a good alternative to Zendesk?
70 likes106 osTicket alternativesLightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
License model
- Free • Open Source
Application types
Platforms
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket Features
osTicket VS Zendesk
Is osTicket a good alternative to Zendesk?
132 likes203 UseResponse alternativesUseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
License model
- Paid • Proprietary
Application types
Platforms
- Online
- Self-Hosted
UseResponse Features
UseResponse VS Zendesk
Is UseResponse a good alternative to Zendesk?Comments about UseResponse as an Alternative to Zendesk
I like UseResponse as Zendesk alternative because it has the core features of omnichannel ticketing system and can be deployed on-premise
0Stan FishkinMore channels to provide support like in messengers using flexible automation rules. Kanban board allows great planning of tickets. Could be easily used as task management and issue tracking.
1MayersIncUseResponse interface is more clear and easy to set up and use, while includes basic similar features of a ticketing system
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170 likes73 HelpCrunch alternativesLive chat software for small businesses and startups.
All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
License model
- Paid • Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Software as a Service (SaaS)
HelpCrunch Features
HelpCrunch VS Zendesk
Is HelpCrunch a good alternative to Zendesk?
124 likes45 Freshdesk alternativesComprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.
License model
- Freemium • Proprietary
Application types
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
Freshdesk Features
Freshdesk VS Zendesk
Is Freshdesk a good alternative to Zendesk?
56 likes217 LiveAgent alternativesLeverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.
License model
- Paid • Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- PHP
LiveAgent Features
LiveAgent VS Zendesk
Is LiveAgent a good alternative to Zendesk?
106 likes65 HubSpot alternativesHubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.
License model
- Freemium • Proprietary
Application types
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
HubSpot Features
HubSpot VS Zendesk
Is HubSpot a good alternative to Zendesk?
30 likes44 ProProfs Knowledge Base alternativesProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
License model
- Paid • Proprietary
Application types
Platforms
- Online
- Self-Hosted
- Software as a Service (SaaS)
Top ProProfs Knowledge Base Features
ProProfs Knowledge Base VS Zendesk
Is this a good alternative to Zendesk?Comments about ProProfs Knowledge Base as an Alternative to Zendesk
Very easy setup and much quicker to load than Zendesk.
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2 likes26 Libredesk alternativesSelf-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
License model
- Free • Open Source
Application types
Platforms
- Self-Hosted
- Docker
Libredesk VS Zendesk
Is Libredesk a good alternative to Zendesk?
Comments about FreeScout as an Alternative to Zendesk
The best open source Zendesk competitor I've tried
It's free, open source and have a nice feedback from developers
I have been using Helpscout, I think freescout is the best