Libredesk AlternativesHelp Desk Platforms and other similar apps like Libredesk

Libredesk is described as 'Self-hosted support desk that enables seamless management with multi-inbox, smart automation, AI-assisted responses, granular permissions, and BI dashboards' and is a Help Desk platform in the business & commerce category. There are more than 25 alternatives to Libredesk for a variety of platforms, including Web-based, Android, iPhone, SaaS and iPad apps. The best Libredesk alternative is FreeScout, which is both free and Open Source. Other great apps like Libredesk are Freshdesk, Zendesk, Tidio and Front.

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Libredesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Libredesk.
Libredesk iconLibredesk
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Self-hosted support desk that enables seamless management with multi-inbox, smart automation, AI-assisted responses, granular permissions, and BI dashboards.

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Libredesk alternatives page was last updated Feb 27, 2025
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Alternatives
  1. FreeScout icon

    FreeScout

     37 likes
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    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    86 FreeScout alternatives

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking

    FreeScout VS Libredesk

     

    • FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Libredesk.

    • FreeScout is the most popular Open Source & free alternative to Libredesk.

    • FreeScout is Freemium and Open SourceLibredesk is Free and Open Source
    • FreeScout is LightweightLibredesk is not according to our users
  2. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    48 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Libredesk

     

    • Freshdesk is the most popular Web-based, Android, iPhone, iPad & Android Tablet alternative to Libredesk.

    • Freshdesk is Freemium and ProprietaryLibredesk is Free and Open Source
  4. Zendesk icon

    Zendesk

     66 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    252 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS Libredesk

     

    • Zendesk is the most popular commercial alternative to Libredesk.

    • Zendesk is Paid and ProprietaryLibredesk is Free and Open Source
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  6. Tidio icon

    Tidio

     31 likes
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    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

    37 Tidio alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Drupal
    • Joomla
    • Wordpress
    Tidio screenshot 1

    Top Tidio Features

    1.  Customer Segmentation
    2.  No Coding Required
    3.  Unified inbox
    4.  Auto Responder
    5.  Live Preview
    6.  Email automation
    7.  Visitor management
    8.  Segmenting visitors
    9.  Built-in AI Assistant
    10. WordPress icon  WordPress Integration
    11. Pipedrive icon  Pipedrive integration
    12. PrestaShop icon  Prestashop Integration

    Tidio VS Libredesk

     
  7. Front icon

    Front

     25 likes
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    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    110 Front alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Front screenshot 1

    Properties

    1.  Lightweight

    Features

    1.  Unified inbox
    2.  Real time collaboration
    3.  Support for @mentions
    4.  Shared inbox
    5.  Comment section
    6.  Email tracking
    7.  Built-in translation
    8. JIRA icon  Jira integration
    9.  Customer service
    10.  Built-in AI Assistant

    Front VS Libredesk

     

    • Front is the most popular SaaS alternative to Libredesk.

    • Front is Paid and ProprietaryLibredesk is Free and Open Source
    • Front is LightweightLibredesk is not according to our users
  8. HelpCrunch icon

    HelpCrunch

     170 likes
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    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    75 HelpCrunch alternatives

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Chat Widget

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5. Slack icon  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent

    HelpCrunch VS Libredesk

     
  10. Intercom icon

    Intercom

     55 likes
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    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    276 Intercom alternatives

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    Intercom screenshot 1

    Intercom Features

    1.  Customer Segmentation
    2.  Cloud-Based CRM
    3.  Live chat for websites
    4.  Chat Bot
    5.  Canned responses
    6.  Social media integration
    7.  Helpdesk Ticketing
    8.  Knowledge base
    9.  Onboarding

    Intercom VS Libredesk

     
  11. HelpDesk icon

    HelpDesk

     2 likes
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    Streamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 support to ensure efficient operations and customer satisfaction improvements.

    29 HelpDesk alternatives

    License model

    Application type

    Platforms

    • Online
    • UNIX Web Browser
    • LiveChat
    • Software as a Service (SaaS)
    HelpDesk screenshot 1

    Top HelpDesk Features

    1.  Customer Segmentation
    2.  Real time collaboration
    3.  Auto Responder
    4.  No Coding Required
    5.  Extensible by Plugins/Extensions
    6.  Marketing Automation
    7.  WYSIWYG Support
    8.  Email template editor
    9.  Ad-free
    10.  Customer management
    11.  Customer service
    12.  Helpdesk Ticketing

    HelpDesk VS Libredesk

     
  12. LiveAgent icon

    LiveAgent

     56 likes
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    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    221 LiveAgent alternatives

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    LiveAgent screenshot 1

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat

    LiveAgent VS Libredesk

     
  13. Help Scout icon

    Help Scout

     29 likes
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    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    124 Help Scout alternatives

    License model

    Application types

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Conversation view

    Help Scout Features

    1.  Customer service
    2.  Knowledge base

    Help Scout VS Libredesk

     
  14. Tender Support icon

    Tender Support

     11 likes
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    Tender Support is a customer support software that centralizes customer care functions. It includes help desk functionality, community forums, a knowledge base, and email support. It functions like an email system, allowing you to receive notifications, reply on the move, and...

    98 Tender Support alternatives

    License model

    Application types

    Platforms

    • Online
    Tender Support screenshot 1

    Tender Support Features

    1.  Knowledge base
    2.  On Demand

    Tender Support VS Libredesk

     
  15. Deskero icon

    Deskero

     16 likes
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    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    137 Deskero alternatives

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
    Deskero screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Customer service
    2.  Multi Channel
    3.  Embeddable

    Deskero VS Libredesk

     
12 of 28 Libredesk alternatives