Text
AI-driven service platform combining live chat, helpdesk ticketing, and automation. Supports web, mobile, Messenger, WhatsApp, and Shopify with easy setup, unified customer view, smart reply suggestions, fast onboarding, reporting, and performance analytics.
Cost / License
- Subscription
- Proprietary
Application types
Platforms
- Mac
- Windows
- Online
- Software as a Service (SaaS)
Features
Properties
- Lightweight
- Distraction-free
Features
- Dark Mode
- Customer Segmentation
- No Coding Required
- Ad-free
- Marketing Automation
- Auto Responder
- Extensible by Plugins/Extensions
- Two-factor Authentication
- Cloud Sync
- Live Support Chat
- Helpdesk Ticketing
- AI-Powered
- AI Chatbot
- Customer service
- Live chat for websites
- Chat Bot
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Recent News
Recent activities
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Text information
Developed by
Text Inc. Licensing
Proprietary and Commercial product.Pricing
Subscription ranging between $25 and $99 per month.Alternatives
74 alternatives listedSupported Languages
- English
AlternativeTo Categories
Business & Commerce, AI Tools & Services, Security & Privacy, Social & Communications
What is Text?
Text is an AI customer service platform — live chat, AI agent, help desk, and ticketing in one workspace. Shipping questions, product comparisons, complaints aren't tickets to deflect. They're buying signals. Text spots them, qualifies leads, and turns support into your highest-volume sales channel.
AI Agent — Resolves orders, returns, and FAQs end to end in multiple languages — 74% resolution rate versus the 59% industry average. Your team handles only what needs a human. Detects purchase intent, steps in at checkout hesitation, and recommends what comes next — so fewer tickets pile up and more conversations convert.
Live Chat — Detects visitor hesitation and triggers proactive conversations before browsers leave. Copilot keeps agents faster with reply suggestions and summaries in real time. Human handoff passes the full conversation context — no one starts cold.
Custom Skills — Describe what you want the AI to do — qualify leads, route VIPs, offer discounts — and it executes. No code required. Works with intent detection, so the AI starts conversations when it spots the right moment, not just when someone asks.
Help Desk and Ticketing — Every conversation reaches the right agent with full context. Automated routing, SLA tracking, and escalation workflows mean nothing falls through. Email, chat, and social in one inbox — your team never switches tools to get the full picture.
Campaigns and Lead Generation — Proactive campaigns engage visitors based on exit intent, cart value, and browsing behavior. The AI qualifies prospects and routes high-value conversations with full context, so your team opens the day with leads, not cold openers.
Automation and Integrations — No-code workflows connect Text to HubSpot, Slack, Mailchimp, WordPress, Webflo, and more. Routing, tagging, follow-ups, and CRM updates run automatically — so your team spends time on conversations that matter, not admin that doesn't.
Reports — Track resolution rate, CSAT, response times, agent performance, and cost per conversation. Separates results by manual, AI-assisted, and fully automated — so you know exactly what's driving value and what's just closing tickets.
Trusted by 35,000+ companies — PayPal, IKEA, Sephora, Mercedes-Benz.
Enterprise-ready: SOC 2, GDPR, CCPA, and PCI DSS compliant.
Most platforms close tickets. Text closes sales.
