Text AlternativesHelp Desk Platforms & CRM Systems like Text

Alternatives list

1. 

   

   Sponsored

   Brevo

    100 likes

   Unified platform offering email, SMS, automation, transactional messages, integrations with CMS, e-commerce, social and chat tools, robust API, competitive email-based pricing, free and scalable plans, and multi-channel audience engagement management.

   More about Brevo on AlternativeTo349 Brevo alternatives

   Cost / License

   • Freemium
   • Proprietary

   Application typeApplication types

   • Email Marketing
   • CRM

   Origin

   • France
   • EU

   Platforms

   • Online
   • Software as a Service (SaaS)

   • France
   • EU

   

   

   

   +8

   

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2. 

   

   Deskhero

    8 likes

   Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • Sweden
   • EU

   Platforms

   • Online

   • Sweden
   • EU

   

   

   

   +5

   

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3. 

   

   Libredesk

    10 likes

   Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

   68 Libredesk alternatives

   Cost / License

   • Free
   • Open Source (AGPL-3.0)

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Platforms

   • Self-Hosted
   • Docker

   

   

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5. 

   

   Zendesk

    67 likes

   Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

   318 Zendesk alternatives

   Cost / License

   • Paid
   • Proprietary

   Application type

   • Help Desk

   Origin

   • United States

   Platforms

   • Online
   • Android
   • iPhone
   • Android Tablet
   • iPad

   • United States

   

   

   

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6. Ad

   

   

   Smartsupp

   Combines live chat, chatbots, and video recordings, enabling online stores to monitor visitor behavior, automate support, collect leads, and proactively engage customers with real-time data, multi-channel unified inbox, GDPR comp...

   https://www.smartsupp.com

   Learn More
7. 

   

   FreeScout

    42 likes

   Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

   158 FreeScout alternatives

   Cost / License

   • Freemium
   • Open Source (AGPL-3.0)

   Application type

   • Help Desk

   Platforms

   • Mac
   • Linux
   • Android
   • iPhone
   • Android Tablet
   • iPad
   • MySQL Community Edition
   • Self-Hosted
   • MariaDB
   • Laravel
   • PHP
   • Cloudron

   

   

   

   +2

   

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8. 

   

   HubSpot

    112 likes

   HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.

   216 HubSpot alternatives

   Cost / License

   • Freemium
   • Proprietary

   Application typeApplication types

   • CRM
   • Email Marketing

   Origin

   • United States

   Platforms

   • Online
   • Android
   • iPhone
   • Android Tablet
   • iPad

   • United States

   

   

   

   More about HubSpot  

   

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10. 

    

    Dolibarr

     49 likes

    Dolibarr ERP & CRM is a modern and easy to use open-source web software package to manage your business (customers, invoices, orders, products, stocks, agenda, e-mailings, shipments...).

    150 Dolibarr alternatives

    Cost / License

    • Free
    • Open Source (GPL-3.0)

    Application typeApplication types

    • CRM
    • Inventory Management

    Origin

    • France
    • EU

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • Self-Hosted
    • PHP
    • Cloudron

    • France
    • EU

    

    

    

    +7

    

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11. 

    

    Freshdesk

     124 likes

    Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.

    140 Freshdesk alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application typeApplication types

    • Help Desk
    • Customer Feedback Manager

    Origin

    • United States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    • United States

    

    

    

    +8

    

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12. 

    

    HelpDesk by LiveChat

     Like

    HelpDesk is an easy-to-use ticketing system for managing your communication with customers. Convert your messages into tickets and save time.

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • Customer Feedback Manager

    Origin

    • United States

    Platforms

    • Software as a Service (SaaS)

    • United States

    

    

    

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13. 

    

    tawk.to

     93 likes

    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    • Help Desk

    Origin

    • United States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress

    

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14. 

    

    Znuny

     1 like

    Znuny is a fork of the OTRS Community Edition - The main goal is to be compatible to previous versions, so that users can reuse their addons and configurations. The feature set is the same and will be extended in the future.

    Cost / License

    • Free
    • Open Source (GPL-3.0)

    Application type

    • Help Desk

    Origin

    • Germany
    • EU

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)

    • Germany
    • EU

    

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15. 

    

    Tidio

     37 likes

    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

    192 Tidio alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application typeApplication types

    • Help Desk
    • AI Chatbot

    Origin

    • United States

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Software as a Service (SaaS)
    • PrestaShop
    • Wordpress
    • Magento / Adobe Commerce
    • WooCommerce

    • United States

    

    

    

    +9

    

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16. 

    

    Zendesk Chat

     37 likes

    Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    • Help Desk

    Origin

    • United States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    • United States

    

    More about Zendesk Chat  

    

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