Tidio AlternativesHelp Desk Platforms and other similar apps like Tidio

Tidio is described as 'Platform for live chat and chatbot services using AI to handle customer inquiries, provide support in multiple languages, and generate leads efficiently' and is a Help Desk platform in the business & commerce category. There are more than 25 alternatives to Tidio for a variety of platforms, including Web-based, Android, iPhone, SaaS and Windows apps. The best Tidio alternative is HubSpot, which is free. Other great apps like Tidio are Libredesk, FreeScout, Dolibarr and Freshdesk.

Tidio iconTidio
  32
  • ...

Platform for live chat and chatbot services using AI to handle customer inquiries, provide support in multiple languages,...

More about Tidio
More about Tidio
Tidio alternatives page was last updated Apr 23, 2025
Copy a direct link to this comment to your clipboard
  1. HubSpot icon

    HubSpot

     106 likes
    Copy a direct link to this comment to your clipboard

    HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.

    66 HubSpot alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Homepage

    HubSpot Features

    1.  Email tracking
    2.  Sales funnel
    3.  Multi-Channel Marketing
    4.  Extensible by Plugins/Extensions
    5.  Multiple Account support
    6.  AI-Powered
    7.  Publishing
    8.  Rich media
    9.  Contextual sales

    HubSpot VS Tidio

     

    • HubSpot is the most popular Web-based, Android, iPhone & iPad alternative to Tidio .

    • HubSpot is the most popular free alternative to Tidio .

    • HubSpot is Freemium and ProprietaryTidio is also Freemium and Proprietary
  2. Libredesk icon

    Libredesk

     4 likes
    Copy a direct link to this comment to your clipboard

    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    29 Libredesk alternatives

    License model

    • Free • Open Source

    Application types

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1

    Properties

    1.  Privacy focused

    Features

    1.  No Tracking
    2.  Ad-free
    3.  AI-Powered
    4.  Canned responses
    5.  Helpdesk Ticketing
    6.  Task assignments

    Libredesk VS Tidio

     

    • Libredesk is the most popular Self-Hosted alternative to Tidio .

    • Libredesk is the most popular Open Source alternative to Tidio .

    • Libredesk is Free and Open SourceTidio is Freemium and Proprietary
    • Libredesk is Privacy focusedTidio is not according to our users
  4. FreeScout icon

    FreeScout

     37 likes
    Copy a direct link to this comment to your clipboard

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    89 FreeScout alternatives

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking

    FreeScout VS Tidio

     

    • FreeScout is the most popular Windows, Mac & Linux alternative to Tidio .

    • FreeScout is Freemium and Open SourceTidio is Freemium and Proprietary
    • FreeScout is LightweightTidio is not according to our users
  5. Ad
    Screenshot
    Help Scout icon
    Help Scout

    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all...

    https://www.helpscout.com
    Learn More
  6. Dolibarr icon

    Dolibarr

     46 likes
    Copy a direct link to this comment to your clipboard

    Dolibarr ERP & CRM is a modern and easy to use open-source web software package to manage your business (customers, invoices, orders, products, stocks, agenda, e-mailings, shipments...).

    100 Dolibarr alternatives

    License model

    • Free • Open Source

    Application types

    Country of Origin

    • FR flagFrance
    • European Union flagEU

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • Self-Hosted
    • PHP
    • Cloudron
    Dolibarr screenshot 1

    Properties

    1.  Support for Themes

    Features

    1.  Dark Mode
    2.  Shared Folders
    3.  No Coding Required
    4.  File Tagging
    5.  Task Time Tracking
    6.  Decentralized
    7.  Ad-free
    8.  Two-factor Authentication
    9.  Upload Screenshot
    10.  Support for multiple currencies
    11.  No Tracking
    12.  ERP Integration

    Dolibarr VS Tidio

     
  7. Freshdesk icon

    Freshdesk

     124 likes
    Copy a direct link to this comment to your clipboard

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    50 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Tidio

     
  8. tawk.to icon

    tawk.to

     92 likes
    Copy a direct link to this comment to your clipboard

    tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.

    198 tawk.to alternatives

    License model

    • Freemium • Proprietary

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Internet Explorer
    • Google Chrome
    • Safari
    • Wordpress

    Properties

    1.  Lightweight

    Features

    1.  WYSIWYG Support
    2.  Real time collaboration
    3.  Dark Mode
    4.  Ad-free
    5.  Live Support Chat
    6.  Live chat for websites
    7.  Visitor tracking
    8.  Triggers
    9.  Chat history
    10.  Online chat
    11.  Customer service
    12.  Helpdesk Ticketing

    tawk.to VS Tidio

     
  10. Chatwoot icon

    Chatwoot

     24 likes
    Copy a direct link to this comment to your clipboard

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    216 Chatwoot alternatives

    License model

    • Freemium • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    Chatwoot screenshot 1

    Chatwoot Features

    1.  Unified inbox
    2.  Live Support Chat
    3. WhatsApp icon  Whatsapp integration
    4. Telegram icon  Telegram integration
    5.  Agent dashboard
    6.  Built-in AI Assistant
    7. Messenger icon  Facebook Messenger integration
    8.  Chat widget
    9.  Customer service

    Chatwoot VS Tidio

     

    • Chatwoot is the most popular SaaS alternative to Tidio .

    • Chatwoot is Freemium and Open SourceTidio is Freemium and Proprietary
  11. Front icon

    Front

     25 likes
    Copy a direct link to this comment to your clipboard

    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    111 Front alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Front screenshot 1

    Properties

    1.  Lightweight

    Features

    1.  Unified inbox
    2.  Real time collaboration
    3.  Support for @mentions
    4.  Shared inbox
    5.  Comment section
    6.  Email tracking
    7.  Built-in translation
    8. JIRA icon  Jira integration
    9.  Customer service
    10.  Built-in AI Assistant

    Front VS Tidio

     

    • Front is the most popular commercial alternative to Tidio .

    • Front is Paid and ProprietaryTidio is Freemium and Proprietary
    • Front is LightweightTidio is not according to our users
  12. HelpCrunch icon

    HelpCrunch

     170 likes
    Copy a direct link to this comment to your clipboard

    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    License model

    Application types

    Country of Origin

    • RU flagRussia

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Chat Widget

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5. Slack icon  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent

    HelpCrunch VS Tidio

     
  13. Intercom icon

    Intercom

     55 likes
    Copy a direct link to this comment to your clipboard

    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    279 Intercom alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    Intercom screenshot 1

    Intercom Features

    1.  Customer Segmentation
    2.  Cloud-Based CRM
    3.  Live chat for websites
    4.  Chat Bot
    5.  Canned responses
    6.  Social media integration
    7.  Helpdesk Ticketing
    8.  Knowledge base
    9.  Onboarding

    Intercom VS Tidio

     
    Comments about Intercom as an Alternative to Tidio
    Guest
    Positive •Nov 29, 2019
    0

    Tidio is better for small business

    Tidio Icon
    Intercom icon
    • Intercom is Paid and ProprietaryTidio is Freemium and Proprietary
  14. HelpDesk icon

    HelpDesk

     2 likes
    Copy a direct link to this comment to your clipboard

    Streamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 support to ensure efficient operations and customer satisfaction improvements.

    31 HelpDesk alternatives

    License model

    Application type

    Platforms

    • Online
    • UNIX Web Browser
    • LiveChat
    • Software as a Service (SaaS)
    HelpDesk screenshot 1

    Top HelpDesk Features

    1.  Customer Segmentation
    2.  Real time collaboration
    3.  Auto Responder
    4.  No Coding Required
    5.  Extensible by Plugins/Extensions
    6.  Marketing Automation
    7.  WYSIWYG Support
    8.  Email template editor
    9.  Ad-free
    10.  Customer management
    11.  Customer service
    12.  Helpdesk Ticketing

    HelpDesk VS Tidio

     
  15. DeskDingo icon

    DeskDingo

     5 likes
    Copy a direct link to this comment to your clipboard

    Live chat software for your website. The base package is free forever and no credit card is required to use it. Additional paid features can be added as needed.

    License model

    • Freemium • Proprietary

    Application type

    Platforms

    • Online
    DeskDingo screenshot 1

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Ad-free
    2.  Dark Mode
    3.  Live chat for websites
    4.  Live Support Chat

    DeskDingo VS Tidio

     
12 of 41 Tidio alternatives