Intercom
Customer messaging apps for sales, marketing, and support, connected on one platform
What is Intercom?
Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.
A code snippet inserted in your web or mobile app will create a help widget, which users can use to interact with your support team. Segmentation based on user actions (engagement level, last seen) or attributes (e.g. plan type) lets you send automated email and in-app behavior-driven messages. For instance, when the user first accesses a feature, Intercom can prompt them with more information about it, or solicit feedback.
Intercom integrates with Slack, MailChimp (import users), Stripe and other platforms. It has a powerful API as well.
Paid plans have access to HTML templated emails.
Intercom Screenshots
Intercom Features
Intercom information
Comments and Reviews
Tags
- Customer Support
- CRM
- in-app-messaging
- supports
- mail-notifier
- communications
- support-ticket-system
- Live Chat
- Customer Chat
- Email Marketing
- Research
- Help Desk
- site-help
- lifecycle-emails
As a project manager intercom is an invaluable tool for me. I can send email campaigns, get feedback, talk to my users. 10/10
Easy to learn solution but quite expensive
Really great experience using it for our natural food business - helps us automatically answer common questions about ingredients, etc..
we have been using intercome for all our projects. this solution is really useful. thank's intercome team for this tool.
Must needed product for all SAAS companies
as title suggest.
for livechatting
also https://www.slant.co/ uses it too