Intercom

    Customer messaging apps for sales, marketing, and support, connected on one platform

    ...

    What is Intercom?

    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    A code snippet inserted in your web or mobile app will create a help widget, which users can use to interact with your support team. Segmentation based on user actions (engagement level, last seen) or attributes (e.g. plan type) lets you send automated email and in-app behavior-driven messages. For instance, when the user first accesses a feature, Intercom can prompt them with more information about it, or solicit feedback.

    Intercom integrates with Slack, MailChimp (import users), Stripe and other platforms. It has a powerful API as well.

    Paid plans have access to HTML templated emails.
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    Comments and Reviews Post a comment / review
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    LauraNagyov
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    • Top positive comment  about 2 years ago • 0 replies
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    Easy to learn solution but quite expensive

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    alexandra_lu
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    • Top positive comment  about 3 years ago • 0 replies
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    Really great experience using it for our natural food business - helps us automatically answer common questions about ingredients, etc..

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    ivan_burban
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    • Positive comment • over 3 years ago • 0 replies
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    we have been using intercome for all our projects. this solution is really useful. thank's intercome team for this tool.

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    SudhakarSA
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    • Positive comment • over 3 years ago • 0 replies
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    Must needed product for all SAAS companies

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    Kagerjay
    Comment • over 4 years ago • 0 replies
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    as title suggest.

    for livechatting

    also https://www.slant.co/ uses it too

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    Categories

    Business & Commerce • Education & Reference • Network & Admin • Social & Communications

    Tags

    • Customer Support
    • in-app-messaging
    • supports
    • mail-notifier
    • communications
    • support-ticket-system
    • Customer Chat
    • Email Marketing
    • research
    • Help Desk
    • site-help
    • lifecycle-emails

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    Summary

    Our users have written 5 comments and reviews about Intercom, and it has gotten 51 likes

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    Intercom was added to AlternativeTo by Grummfy on Oct 23, 2014 and this page was last updated Nov 24, 2021.

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