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HelpCrunch

Live chat software for small businesses and startups.

All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium &amp...

  • Online
  • Android
  • iPhone
  • Software as a Service (SaaS)
Avg rating of 4.9 (21)| 20 comments

HelpCrunch Screenshots

Chat Widget
Chat Auto Message to Engage with your visitors/users
Chat Button Settings
Just a fun art from our designer :)
Agent Chat vs Client Chat. How it looks from both sides.
Chat Widget can be fully customized according to you website style.
Chat Localization. We provide default translations to English, Spanish, Portuguese, Russian, French, Italian, Polish, German.
Smileys and Emojis to bring life to your customer communication.
Transfer any file via HelpCrunch chat to your customers. Of course they can do the same ;)
Online indication to start the chat proactively with those who are online now on your site or logged in to your product.
Real-time customer data. You can forward your own user attributes via our API, if necessary.
Saved responses to help you answer fast and efficient.
Pre-chat/Offline forms to collect data from your customers before the chat starts or if you're offline.
Tags. Add one more layer of visual data to help you organize customer conversations. Use tags to prioritize customer queries and mark conversations that need special attention.
Stay on top of customer communication when offline or away from your desk! We’ll notify your team via email when a new message stays unanswered for over a few minutes. And with slack, sound and visual browser notifications you can be sure no chat or new message goes unnoticed. Easily set up notifications you want to receive.
Typing Insight. Keep people in chat by letting them see when you're typing. You can disable this option if necessary. Understand if a customer is still with you by seeing his/her typing indication.
TURN YOUR WEB VISITORS INTO REGISTERED USERS
Live chat on the web to initiate the first contact with your business prospects, inspire them to become your active users, and highlight the true value of your product.
ALL-IN-ONE TOOLSET FOR EFFICIENT CUSTOMER SERVICE
- Live Chat 2.0
- In-app Messenger
- Auto Messages
- Email Automation
- Ticketing 2.0
MAXIMIZE REVENUE PER CUSTOMER
Set auto messages to up-sell and cross-sell intelligently with personalized, custom-tailored offers sent as in-app message or by email. Stay personal and deliver the right message at the right time to increase customer engagement and improve conversion rate.
OFFLINE MODE & OFFLINE GREETING
With offline mode you can change all chat widget texts when your team is away and customize an offline greeting that will be shown to all people right after they send you a message. You can also edit your pre-chat form to make it an after-hours form so that it still gathers inquiries from visitors, even if you go offline.
Just an example of how the chat with your customer may look like.
Send custom user attributes to HelpCrunch to create business-specific filters and apply them to set up targeted marketing and feedback collection campaigns.
Whether your team is offline or away from a desk, we’ll notify all agents once a customer message stays unanswered or unresolved for over five minutes.
INSTANT EMAIL FOLLOW-UPS
Customer left your chat conversation before you replied? Shoot immediate email message right from your chat window. You even won't need to search for the customer's email address. All customer data is always right in front of you.
Apply filters to target customers with similar personal profile information and/or in-product activities and send relevant, personalized messages to your selected user segment at once. Send custom user attributes to HelpCrunch to create business-specific filters.
Often, you need to discuss customer issues with other agents or team members, share progress internally, or log your updates for future reference. HelpCrunch lets you add private notes to a chat that are only visible to registered agents within your organization.
DEEP INTEGRATION WITH YOUR PRODUCT
Integrate User Authentication Mode with your login system so that all your registered customers automatically appear in your HelpCrunch account. Send your own custom user attributes to HelpCrunch to create business-specific filters and apply them to set up targeted marketing and feedback collection campaigns.
Shared Inbox. It’s easy to stay in context when you talk to customers in one shared inbox.
RE-ENGAGE CUSTOMERS AND REDUCE CHURN
Send relevant, custom-picked content including product announcements, company news, and special offers via live chat or by email. Provide timely support, ask for feedback and offer loyalty programs to deliver the best customer experience possible and turn happy customers into your brand advocates.
Our chat is very modern, people are all in messengers now and providing a good user experience during the chat is a must for today :)
STATUSES
Automatic and manual statuses allow you to better organize your workflow. You can easily distinguish between new conversations, resolved ones and those that need your attention.
HELP YOUR USERS BECOME PAYING CUSTOMERS
Respond to queries via in-app messenger, track custom data to understand user behavior and set auto messages to educate customers about your product. Understand individual customer needs to facilitate buying decisions at critical moments and encourage users to make a first purchase.
REMOVE HELPCRUNCH BRANDING
Create a more professional brand-less chatting experience by hiding HelpCrunch branding message from the live chat widget
HelpCrunch Free Live Chat
HelpCrunch Review: A Multi-Channel Communication Center for Your Online Business
 Suggest and vote on features

HelpCrunch Features

HelpCrunch information

  • Developed byHelpCrunch
  • LicensingProprietary and Commercial product.
  • PricingSubscription
  • RatingAverage rating of 4.9 (21 ratings)
  • Alternatives231 alternatives listed

Supported Languages

  • English

Apple AppStore

  •   Updated
  •   3.67 avg rating
View in AppStore

Our users have written 20 comments and reviews about HelpCrunch, and it has gotten 169 likes

HelpCrunch was added to AlternativeTo by RemovedUser on and this page was last updated .

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james1234
  
Top positive comment ago
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HelpCrunch is a fantastic tool for onboarding, supporting and retaining your users. We're using it to improve our initial onboarding experience (lending a helping hand at crucial steps), be there for users when they have a question and keep users engaged with our product.

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ryan123456
  
Top positive comment ago
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I would highly recommend HelpCrunch their prices are very reasonable for new businesses. Their software includes everything you're looking for in a live chat. I was looking between Intercom and Crisp but HelpCrunch offers more features and a better designed admin panel which makes it a lot easier to get around the panel. Their customer service is awesome too with fast replies when you are stuck with an issue. 10/10 Definitely Recommended!!

1 reply
guvd2002

Test from Hyderabad

Reply written ago

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digiarcaniket
  
Positive comment ago
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good to communicate through this app.

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vihhorevairina
  
Positive comment ago
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Really easy, but with lots of options product. Everything is logical. if there is a need to create more complicated customer support flow - it's also possible with HelpCrunch. Their customer support is always very helpful and thinks of solutions with you. Best value for their price.

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nickmypsr
  
Positive comment ago
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Great software, easy to use and great value for money when you consider that it can be used for support and marketing purposes.

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JoseanMunoz
  
Positive comment ago
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Fantastic tool for marketing teams and customer support. We were looking for the best alternative to Intercom and we found that HelpCrunch is at the same level but with a better price.

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GaneshINN
  
Positive comment ago
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A perfect Alternate to Intercomm

  • Value for money
  • Email & chat In single Platform
  • stylish Chat Widget
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Tags

  • CRM
  • Email Marketing
  • Customer Support
  • Automation
  • Live Chat
  • email-notifier
  • help-chat
  • in-app-advertising
  • in-app-support
  • in-app-ads
  • in-app-messaging
  • automated-marketing
  • support-ticket-system
  • live-help
  • web-messenger
  • support-software
  • livehelp
  • business-messenger
  • online-crm
  • Chat
  • Help Desk
  • Web service
  • email-management
  • email-campaign
  • messenger-app
  • support-chat-software
  • saas-crm
  • saas-for-business

List containing HelpCrunch

Progress & Management

Recent user activities on HelpCrunch

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