Zickt

Zickt is a multi-channel customer communication platform that routes web chat, email, and form submissions directly into your Slack workspace. Instead of switching between dashboards, your support team responds to customers from the tool they already use — Slack.

Every conversation lands in a unified inbox where nothing gets missed. Smart routing automatically assigns conversations to the right team member, while private notes and handoffs keep internal collaboration seamless. Your team sees complete customer context — full conversation history, custom fields, and company profiles — so every response is informed and personal.

Real-time features include live presence indicators, typing status, and instant messaging so customers know they're being heard. The platform integrates with Slack and Zapier to fit into existing workflows without disruption.

A flexible tagging system with hierarchical organisation, custom colours, and emoji support helps categorise and prioritise conversations. Real-time sync keeps everything consistent across devices and team members.

Zickt supports multiple communication channels out of the box. Web chat connects directly to your website with a customisable messenger widget. Email conversations are pulled into the same unified inbox. Form submissions from your website are captured and turned into conversations automatically.

For teams that need structure, Zickt provides conversation assignments, team-based routing, and priority management. Managers get visibility across all conversations while team members focus on their assigned work.

Zickt offers straightforward, conversation-based pricing. All plans include unlimited seats and no hidden fees. Setup takes just 15 minutes — connect your Slack workspace, add the chat widget to your site, and start responding to customers immediately.