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Freshdesk

Customer Support Software & Ticketing System

  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Chrome OS
  • Android Tablet
  • iPad
  • Google Apps
Avg rating of 2.5 (2)| 2 comments

Freshdesk Screenshots

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Freshdesk™ Intro
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Freshdesk Features

Freshdesk information

  • Developed byFreshworks Inc.
  • LicensingProprietary and Freemium product.
  • PricingSubscription that costs between $0 and $125.
  • RatingAverage rating of 2.5
  • Alternatives210 alternatives listed

Supported Languages

  • English
  • Bosnian
  • Bulgarian
  • Catalan; Valencian
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Estonian
  • Finnish
  • French
  • German
  • Greek
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Latvian
  • Lithuanian
  • Malay
  • Norwegian Bokmål
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Serbian
  • Chinese
  • Slovak
  • Slovene
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Ukrainian
  • Vietnamese

Apple AppStore

  •   Updated
  •   4.51 avg rating
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Our users have written 2 comments and reviews about Freshdesk, and it has gotten 118 likes

Freshdesk was added to AlternativeTo by solomongaby on and this page was last updated .

Comments and Reviews  Post a comment/review

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Idemdesign
  
Top positive comment ago
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Among the free plans choices, Freshdesk has the best features. You can add up to 3 agents to monitor several products and can create separate portals associated with each one. Others platforms like Clickdesk only permits 1 agent and Userecho only 1 forum and 1 agent. If you want to manage various types of requests, then it's for you. You can create multiple boards along with your ticket system. The possibility to change logos and colors are also great. Multilanguage is still missing some points, but that doesn't harm the quality of the service too much.

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elnath78
  
Top negative comment ago
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My experience with these guys lasted about 17 hours. I went to their website, pricing page and was confused about why the "free forever" plan prompt for a "trial" so dropped them a line. Support answered me with 3 emails; one confirming that they have received my message, another asking me to activate my account (who wanted one??) and the last with support agent asking me my freshdesk URL.

Now this is by itself upsetting so I asked the support why he didnt actually read (or understood) my ticket and his answer were again that he needed the URL to look into it, here is support answer:

> We did read your ticket. However, to see if your Sprout account with your account details, we can take a look at your account details and see what is going on. > ??So now, if you could help us with your account details and maybe a screenshot of the prompt you are receiving, we will proceed with the necessary steps.

Imagine having a paid account with a real blocking issue, what nightmare it could be to explain these guys what you need help with, if they have issue understanding a simple pre-purchase question.

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0

Said about Freshdesk as an alternative

saasgh

Almost identical functionality and pricing

Positive comment ago
as an alternative to  
QualityUnit

Very similar features, UI. Pricing as well.

Positive comment ago
as an alternative to  
Guest

Freshdesk has proved to be a variable platform. Consider working with it.

Positive comment ago
as an alternative to  

Tags

  • Help Desk
  • Social Media Management
  • surveys
  • survey
  • Customer Feedback Manager
  • Customer Support
  • ticketing-system
  • Software as a Service

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