Freshdesk
124 likes
Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.
License model
- Freemium • Proprietary
Application types
Country of Origin
United States
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
Features
Freshdesk News & Activities
Highlights • All activities
Recent News
No news, maybe you know any news worth sharing?
Share a News TipRecent activities
jianpingliu added Freshdesk as alternative to SupportMatic- tutti reviewed Freshdesk
Freshdesk is a great option for startups that want to keep costs down. Is it super advanced? No. Are many of its marketplace apps broken as of a decade ago? Yes. But it's simple, cheap, easy to configure, and you can take it a long way with automation tools.
Freshdesk enabled our TWO active agents to manage a community that grew from 50 users to over 100k users in the past year. We connect it with automations I've built on Make (also an awesome, cheap tool) to create feedback form responses...
- matthiew liked Freshdesk
- SapphireDust liked Freshdesk
Freshdesk information
Developed by
Freshworks Licensing
Proprietary and Freemium product.Pricing
Subscription ranging between $15 and $125 per month + free version with limited functionality.Rating
Average rating of 3Alternatives
49 alternatives listedSupported Languages
AlternativeTo Categories
Business & Commerce, Online Services, Remote Work & Education, Social & Communications, Network & Admin, Office & Productivity, AI Tools & ServicesApple AppStore
- Updated Mar 14, 2025
- 4.51 avg rating
Comments and Reviews
Among the free plans choices, Freshdesk has the best features. You can add up to 3 agents to monitor several products and can create separate portals associated with each one. Others platforms like Clickdesk only permits 1 agent and Userecho only 1 forum and 1 agent. If you want to manage various types of requests, then it's for you. You can create multiple boards along with your ticket system. The possibility to change logos and colors are also great. Multilanguage is still missing some points, but that doesn't harm the quality of the service too much.
My experience with these guys lasted about 17 hours. I went to their website, pricing page and was confused about why the "free forever" plan prompt for a "trial" so dropped them a line. Support answered me with 3 emails; one confirming that they have received my message, another asking me to activate my account (who wanted one??) and the last with support agent asking me my freshdesk URL.
Now this is by itself upsetting so I asked the support why he didnt actually read (or understood) my ticket and his answer were again that he needed the URL to look into it, here is support answer:
Imagine having a paid account with a real blocking issue, what nightmare it could be to explain these guys what you need help with, if they have issue understanding a simple pre-purchase question.
Freshdesk is a great option for startups that want to keep costs down. Is it super advanced? No. Are many of its marketplace apps broken as of a decade ago? Yes. But it's simple, cheap, easy to configure, and you can take it a long way with automation tools.
Freshdesk enabled our TWO active agents to manage a community that grew from 50 users to over 100k users in the past year. We connect it with automations I've built on Make (also an awesome, cheap tool) to create feedback form responses as tickets, and send each ticket to Slack. It's simple, but I don't know what more I could ask from such a cheap tool with easy-to-follow documentation.