Crowdsourced software recommendations

88 Like

Freshdesk

Customer Support Software & Ticketing System Created by Freshworks Inc.

Freemium $ $ $
Mac
Windows
Linux
Web
Android
iPhone
Chrome OS
Android Tablet

iPad

Google Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:

- Inbuilt Knowledge Base & Self Service Portal
- Automations: Ticket routing, scenario automations, smart suggestions
- Community Portal with Idea Management & Voting
- Multi-product/multi-brand/multi-websitesSupport
- Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM, Salesforce, Zoho CRM, Google Contacts, Highrise, Jira
- Service Level Agreements
- Multi-language & multi-time zone support
- Satisfaction Surveys
- Leaderboards, quests
- mobile-optimized interface... More Info »

Freshdesk is listed in

Links to official Freshdesk sites

Official Website Facebook Twitter

Pricing Information

Subscription that costs between $0 and $89. Price may vary depending on commitment and so on.

Features

Ad-free Team Collaboration Add a feature

Categories

Business & Commerce Office & Productivity Online Services

Tags

ad-free customer-feedback customer-service customer-support fast-search helpdesk social-media-management software-as-a-service surveys team-collaboration ticketing ticketing-system

Freshdesk was added by solomongaby in Nov 2010 and the latest update was made in Apr 2018. The list of alternatives was updated Jul 2018 There is a history of all activites on Freshdesk in our Activity Log. It's possible to update the information on Freshdesk or report it as discontinued, duplicated or spam.

Freshdesk™ Intro

MORE APP INFO Official website

Reviews 2

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