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Freshdesk Alternatives

Freshdesk is described as 'award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server' and is a very popular Help Desk app in the business & commerce category. There are more than 100 alternatives to Freshdesk for a variety of platforms, including Online / Web-based, Android, iPhone, Windows and Linux. The best alternative is LiveAgent. It's not free, so if you're looking for a free alternative, you could try osTicket or Zammad. Other great apps like Freshdesk are Zendesk, UseResponse, ProProfs Help Desk and ProProfs Knowledge Base.

Freshdesk alternatives are mainly Help Desk Apps but may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Freshdesk.
This page was last updated
Freshdesk iconFreshdesk
  118
  • Mac
  • Windows
  • Linux
  • Online
  • Android
  • iPhone
  • Chrome OS
  • Android Tablet
  • iPad
  • Google Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or...

Learn more about Freshdesk

  1. LiveAgent icon

    LiveAgent

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP
    189 alternatives to LiveAgent 

    LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and...

     Suggest and vote on features
    Features
    1.  GamificationLiveAgent makes use of game-design elements such as point scoring, competition, achievements, etc.
    2.  VoiP CallsLiveAgent allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).
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    LiveAgent vs Freshdesk opinions
    Almost everyone thinks LiveAgent is a great alternative to Freshdesk.
    DanielLunar

    this are the best alternative ever i love it!!

    Positive comment ago
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    -1
  2. Zendesk icon

    Zendesk

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    233 alternatives to Zendesk 

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

     Suggest and vote on features
    Features
    Screenshot
    Zendesk vs Freshdesk opinions
    Almost everyone thinks Zendesk is a great alternative to Freshdesk.


  3. osTicket icon

    osTicket

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    103 alternatives to osTicket 

    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...

     Suggest and vote on features
    Features
    Client Interface - Welcome Screen
    osTicket vs Freshdesk opinions
    Almost everyone thinks osTicket is a great alternative to Freshdesk.
  4. UseResponse icon

    UseResponse

    • Online
    • Self-Hosted
    186 alternatives to UseResponse 

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

     Suggest and vote on features
    Features
    1.  Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
    Help Center of UseResponse
    Admin area
    Live Chat
    UseResponse vs Freshdesk opinions
    Almost everyone thinks UseResponse is a great alternative to Freshdesk.
    stevenhanderson

    What I like about UseResponse, it that compared to Freshdesk it is fully customizable

    Positive comment ago
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    0
  5. Zammad icon

    Zammad

    • Linux
    • Self-Hosted
    37 alternatives to Zammad 

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

     Suggest and vote on features
    Features
    1.  Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
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    Zammad vs Freshdesk opinions
    Almost everyone thinks Zammad is a great alternative to Freshdesk.


  6. ProProfs Help Desk icon

    ProProfs Help Desk

    • Online
    170 alternatives to ProProfs Help Desk 

    ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.

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    ProProfs Help Desk vs Freshdesk opinions
    Almost everyone thinks ProProfs Help Desk is a great alternative to Freshdesk.
    PragyaTripathi

    I had a great experience working with propros help desk I would recommended to future organization that work with , I successfully resolve over 40k tickets using helpdesk software, it is very efficiently and flexible, the layout templates allowed us to get on- brands and knowledge is also very flexible.

    Positive comment ago
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    Guest

    I have used both Freshdesk and ProProfs & I know how effective both systems are. Both are great tools having almost all the features that any help desk sofware needs.

    Positive comment ago
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    davidmiller

    It has forever free plan with the best features.

    Positive comment ago
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    1
  7. ProProfs Knowledge Base icon

    ProProfs Knowledge Base

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    39 alternatives to ProProfs Knowledge Base 

    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

    Screenshot
    ProProfs Knowledge Base vs Freshdesk opinions
    pros, cons and recent comments
    AngelaWhite21

    The best tool to create online FAQs and documentation in better pricing & customer support than Freshdesk.

    Positive comment ago
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    0
  8. Chatwoot icon

    Chatwoot

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    197 alternatives to Chatwoot 

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    Screenshot
  9. HESK icon

    HESK

    • Windows
    • Linux
    • Online
    14 alternatives to HESK 

    Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more.

     HESK has no features, suggest some!
    Screenshot
    HESK vs Freshdesk opinions
    Almost everyone thinks HESK is a great alternative to Freshdesk.
  10. InvGate Service Desk icon

    InvGate Service Desk

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    100 alternatives to InvGate Service Desk 

    InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

     Suggest and vote on features
    Features
    1.  GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
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    InvGate Service Desk vs Freshdesk opinions
    pros, cons and recent comments
    fedemartinez

    InvGate Service Desk is an awesome tool. It is feature rich (custom dashboards, reporting, workflows) but friendly and looks great. We have been using it in our company for 2 years and we are happy.

    Positive comment ago
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