Alternatives to Freshdesk for all platforms with any license

osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP
Dockerized Helpdesk ticketing Add a feature

49 Like
Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Commercial Web Android iPhone Blackberry iPad
Knowledge base Add a feature

53 Like
((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Free Personal Open Source Mac Linux Web Self-Hosted Perl
SLA Email notifications Helpdesk ticketing Knowledge base ... SOAP API Workflow Automation Add a feature

34 Like
UseResponse

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud. It can be...

Commercial Web Self-Hosted
Customer Feedback Facebook Messenger integration Helpdesk ticketing Knowledge base ... Multiple languages Skype integration SLA Slack integration Add a feature

98 Like
Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...

Free Open Source Linux Self-Hosted
Email tracking Auto responder Customizable REST API ... SLA Email automation Facebook integration Helpdesk ticketing Integrated Chat Slack integration Twitter integration Add a feature

23 Like
UserVoice

UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...

Commercial Web Android iPhone Android Tablet iPad
Suggestion voting Customer Feedback Multiple languages Wordpress integration Add a feature

79 Like
HESK

Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more. HESK is PHP Help Desk Software...

Free Windows Linux Web
No features added Add a feature

10 Like
Intercom

Customer messaging apps for sales, marketing, and support, connected on one platform.

Commercial $ $ $ Web Android iPhone
Email automation Encrypted chat Knowledge Base structuring Onboarding ... User Profiles Add a feature

36 Like
InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...
- InvGate Service Desk is an awesome tool. It is feature rich (custom dashboards, reporting, workflows) but friendly and looks great. We have been using it in our company for 2 years and we are happy. fedemartinez • Oct 2015 • 0 agrees and 1 disagrees
Commercial Mac Windows Linux Web Android ... iPhone Android Tablet iPad
Configurable Add a feature

63 Like
JitBit Helpdesk

Ticketing software for your customer service team. Tracks support requests, fully integrates with your mailbox.

Commercial $ $ $ Windows Web Android Android Tablet iPad
Text chat Knowledge base Add a feature

31 Like
Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Commercial $ $ $ Web iPhone
Customer Feedback CRM Knowledge base Add a feature

29 Like
Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...

Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad
CRM Knowledge base Add a feature

18 Like
Desk.com

In March, 2018, Salesforce announced the end-of-life for desk.com in March, 2020. Desk.com lets you see all your customers in one place and engage them across all...

Commercial Web
No features added Add a feature

21 Like
Get Satisfaction

Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at...

Commercial Web
Customer Feedback CRM Add a feature

59 Like
Enchant

Simple customer support for growing teams. It's like gmail on steroids! Enchant is a powerful helpdesk that helps your team deliver awesome support to each and...

Commercial Web
CRM Add a feature

17 Like