Freshdesk AlternativesTop Help Desk Platforms & Customer Feedback Managers like Freshdesk

Alternatives list

1. 

   

   Deskhero

    8 likes

   Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.

   Cost / License

   • Paid
   • Proprietary

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Origin

   • Sweden
   • EU

   Platforms

   • Online

   • Sweden
   • EU

   

   

   

   +5

   

   More about Deskhero  

   

   Good alternative?Is Deskhero a good alternative to Freshdesk?

    

   |

   1comment

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   Deskhero vs Freshdesk Comments

   Positive comment by Angelica Lloyd · Mar 22, 2026

   Deskhero works on top of your inbox turns emails into tickets and drafts AI replies while also including knowledge base and automation.

   1 of 1 comments

   

   

   • Deskhero is Paid and ProprietaryFreshdesk is Freemium and Proprietary
2. 

   

   Libredesk

    10 likes

   Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

   68 Libredesk alternatives

   Cost / License

   • Free
   • Open Source (AGPL-3.0)

   Application typeApplication types

   • Help Desk
   • Customer Feedback Manager

   Platforms

   • Self-Hosted
   • Docker

   

   

   More about Libredesk  

   

   Good alternative?Is Libredesk a good alternative to Freshdesk?

    
4. 

   

   FreeScout

    42 likes

   Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

   158 FreeScout alternatives

   Cost / License

   • Freemium
   • Open Source (AGPL-3.0)

   Application type

   • Help Desk

   Platforms

   • Mac
   • Linux
   • Android
   • iPhone
   • Android Tablet
   • iPad
   • MySQL Community Edition
   • Self-Hosted
   • MariaDB
   • Laravel
   • PHP
   • Cloudron

   

   

   

   +2

   

   More about FreeScout  

   

   Good alternative?Is FreeScout a good alternative to Freshdesk?

    
5. Ad

   

   

   Help Scout

   Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all...

   https://www.helpscout.com

   Learn More
6. 

   

   Zendesk

    67 likes

   Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

   318 Zendesk alternatives

   Cost / License

   • Paid
   • Proprietary

   Application type

   • Help Desk

   Origin

   • United States

   Platforms

   • Online
   • Android
   • iPhone
   • Android Tablet
   • iPad

   • United States

   

   

   

   More about Zendesk  

   

   Good alternative?Is Zendesk a good alternative to Freshdesk?

    
7. 

   

   Spiceworks

    84 likes

   Free IT help desk software delivers network mapping, user ticket tracking, PC inventory management, contract and asset scanning, remote process control, automated cloud-based reporting, project management, and task prioritization for small and medium businesses.

   145 Spiceworks alternatives

   Cost / License

   • Freemium
   • Proprietary

   Application typeApplication types

   • Network Monitor
   • Help Desk

   Origin

   • United States

   Platforms

   • Windows
   • Online

   • United States

   

   

   

   More about Spiceworks  

   

   Good alternative?Is Spiceworks a good alternative to Freshdesk?

    
9. 

   

   osTicket

    70 likes

   Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

   142 osTicket alternatives

   Cost / License

   • Free
   • Open Source (GPL-2.0)

   Application type

   • Help Desk

   Origin

   • United States

   Platforms

   • Windows
   • Linux
   • Online
   • MySQL Community Edition
   • Self-Hosted
   • PHP
   • Cloudron

   • United States

   

   

   

   +3

   

   More about osTicket  

   

   Good alternative?Is osTicket a good alternative to Freshdesk?

    
10. 

    

    LiveAgent

     56 likes

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • CRM

    Origin

    • Slovakia
    • EU

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP

    • Slovakia
    • EU

    

    

    

    +4

    

    More about LiveAgent  

    

    Good alternative?Is LiveAgent a good alternative to Freshdesk?

     

    |

    1comment

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    LiveAgent vs Freshdesk Comments

    Positive comment by DanielLunar · Mar 26, 2020

    this are the best alternative ever i love it!!

    1 of 1 comments

    

    

    • LiveAgent is Paid and ProprietaryFreshdesk is Freemium and Proprietary
11. 

    

    HESK

     16 likes

    Hesk simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of SMBs worldwide.

    32 HESK alternatives

    Cost / License

    • Freemium
    • Proprietary

    Application type

    • Help Desk

    Origin

    • International

    Platforms

    • Windows
    • Linux
    • Online
    • Software as a Service (SaaS)

    • Global

    

    

    

    +3

    

    More about HESK  

    

    Good alternative?Is HESK a good alternative to Freshdesk?

     
12. 

    

    Fernand

     3 likes

    Fernand is the best customer support software for SaaS businesses. Blazingly fast. Keyboard shortcuts for everything. Designed to be calm.

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • AI Chatbot

    Platforms

    • Online

    

    More about Fernand  

    

    Good alternative?Is Fernand a good alternative to Freshdesk?

     
13. 

    

    Zoho Desk

     2 likes

    Centralizes customer requests from various communication channels, features multi-brand self-service portals and automated knowledge base, uses AI-driven ticket analysis, sentiment tracking, hierarchy mirroring, and supports collaborative helpdesk operations with reporting.

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • Customer Feedback Manager

    Origin

    • India

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    • India

    

    

    

    +2

    

    More about Zoho Desk  

    

    Good alternative?Is Zoho Desk a good alternative to Freshdesk?

     
14. 

    

    Intercom

     55 likes

    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    374 Intercom alternatives

    Cost / License

    • Paid
    • Proprietary

    Application typeApplication types

    • Help Desk
    • CRM

    Origin

    • United States

    Platforms

    • Online
    • Android
    • iPhone

    • United States

    

    

    

    +3

    

    More about Intercom  

    

    Good alternative?Is Intercom a good alternative to Freshdesk?

     
15. 

    

    Chatwoot

     25 likes

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    272 Chatwoot alternatives

    Cost / License

    • Freemium
    • Open Source

    Application typeApplication types

    • Help Desk
    • CRM

    Origin

    • United States

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    • United States

    

    

    

    +5

    

    More about Chatwoot  

    

    Good alternative?Is Chatwoot a good alternative to Freshdesk?