Freshdesk Alternatives
Freshdesk is described as 'award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page' and is a very popular Help Desk App in the Business & Commerce category. There are more than 100 alternatives to Freshdesk for a variety of platforms, including Online / Web-based, SaaS, Android, Windows and iPhone. Most alternatives are Help Desk and Customer Support Apps. The best alternative is LiveAgent. It's not free, so if you're looking for a free alternative, you could try osTicket or Zammad. Other great apps like Freshdesk are UseResponse (Paid), ProProfs Help Desk (Paid), Zendesk (Paid) and HESK (Free).
- LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.
- Paid • Proprietary
- Online
- Android
- iPhone
- Android Tablet
- iPad
- PHP
LiveAgent vs Freshdesk opinions
DanielLunar this are the best alternative ever i love it!! - osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
- Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
- UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
UseResponse vs Freshdesk opinions
stevenhanderson What I like about UseResponse, it that compared to Freshdesk it is fully customizable - ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
ProProfs Help Desk vs Freshdesk opinions
I have used both Freshdesk and ProProfs & I know how effective both systems are. Both are great tools having almost all the features that any help desk sofware needs.PragyaTripathi I had a great experience working with propros help desk I would recommended to future organization that work with , I successfully resolve over 40k tickets using helpdesk software, it is very efficiently and flexible, the layout templates allowed us to get on- brands and knowledge is also very flexible.davidmiller It has forever free plan with the best features. - Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- Paid • Proprietary
- Online
- Android
- iPhone
- Blackberry
- iPad
- ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets.
- Freemium • Proprietary
- Online
- Self-Hosted
- Software as a Service (SaaS)
ProProfs Knowledge Base vs Freshdesk opinions
AngelaWhite21 The best tool to create online FAQs and documentation in better pricing & customer support than Freshdesk. - UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat!
- Paid • Proprietary
- Online
- Android
- iPhone
- Android Tablet
- iPad
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
Discontinued
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.