Freshdesk AlternativesTop Help Desk Platforms & Customer Feedback Managers like Freshdesk

Freshdesk is described as 'Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics' and is a very popular Help Desk platform in the business & commerce category. There are more than 25 alternatives to Freshdesk for a variety of platforms, including Web-based, Android, iPhone, iPad and SaaS apps. The best Freshdesk alternative is LiveAgent. It's not free, so if you're looking for a free alternative, you could try osTicket or Spiceworks. Other great apps like Freshdesk are Zendesk, FreeScout, UserVoice and HESK.

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Freshdesk alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of Freshdesk.
Freshdesk iconFreshdesk
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Enhance customer service with a comprehensive help desk, offering ticket management, automation, multichannel support, and robust analytics.

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Freshdesk alternatives page was last updated Jan 14, 2025
  1. LiveAgent icon
     56 likes

    Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.

    212 LiveAgent alternatives
    LiveAgent screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat
    LiveAgent iconFreshdesk Icon

    LiveAgent VS Freshdesk

    Is LiveAgent a good alternative to Freshdesk?
     
    Comments about LiveAgent as an Alternative to Freshdesk
     
    DanielLunar

    this are the best alternative ever i love it!!

    Positive commentMar 26, 2020
    -1
    Freshdesk Icon
    LiveAgent icon
    • Almost everyone thinks LiveAgent is a great Freshdesk alternative.

    • LiveAgent is the most popular Web-based, Android, iPhone & iPad alternative to Freshdesk.

    • LiveAgent is the most popular commercial alternative to Freshdesk.

    • LiveAgent is Paid and ProprietaryFreshdesk is Freemium and Proprietary
  2. Zendesk icon
     66 likes

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    245 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconFreshdesk Icon

    Zendesk VS Freshdesk

    Is Zendesk a good alternative to Freshdesk?
     
  3. osTicket icon
     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives
    Client Interface - Welcome Screen

    License model

    • FreeOpen Source

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized
    osTicket iconFreshdesk Icon

    osTicket VS Freshdesk

    Is osTicket a good alternative to Freshdesk?
     
    • Almost everyone thinks osTicket is a great Freshdesk alternative.

    • osTicket is the most popular Windows, Linux & Self-Hosted alternative to Freshdesk.

    • osTicket is the most popular Open Source & free alternative to Freshdesk.

    • osTicket is Free and Open SourceFreshdesk is Freemium and Proprietary
  4. Spiceworks icon
     82 likes

    Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.

    133 Spiceworks alternatives
    Spiceworks screenshot 1

    License model

    • FreeProprietary

    Platforms

    • Windows
    • Online
    • Android
    • Android Tablet

    Spiceworks Features

    1.  Knowledge base
    2.  Hardware Monitoring
    3.  Helpdesk Ticketing
    4.  IT Asset Management
    5.  Product Reviews
    6.  Network Mapping
    Spiceworks iconFreshdesk Icon

    Spiceworks VS Freshdesk

    Is Spiceworks a good alternative to Freshdesk?
     
  5. FreeScout icon
     34 likes

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

    77 FreeScout alternatives
    FreeScout screenshot 1

    License model

    • FreemiumOpen Source

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron

    Properties

    1.  Lightweight

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking
    FreeScout iconFreshdesk Icon

    FreeScout VS Freshdesk

    Is FreeScout a good alternative to Freshdesk?
     
    • FreeScout is the most popular Mac alternative to Freshdesk.

    • FreeScout is Freemium and Open SourceFreshdesk is Freemium and Proprietary
    • FreeScout is LightweightFreshdesk is not according to our users
  6. UserVoice icon
     79 likes

    Powerful user feedback software that helps you listen and learn from your customers, prioritize features that matter, and innovate efficiently.

    194 UserVoice alternatives
    UserVoice screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    UserVoice Features

    1.  Suggestion voting
    2. WordPress icon  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting
    UserVoice iconFreshdesk Icon

    UserVoice VS Freshdesk

    Is UserVoice a good alternative to Freshdesk?
     
    • Almost everyone thinks UserVoice is a great Freshdesk alternative.

    • UserVoice is the most popular SaaS alternative to Freshdesk.

    • UserVoice is Paid and ProprietaryFreshdesk is Freemium and Proprietary
  7. HESK icon
     13 likes

    Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more.

    13 HESK alternatives
    HESK screenshot 1

    License model

    • FreeProprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    HESK iconFreshdesk Icon

    HESK VS Freshdesk

    Is HESK a good alternative to Freshdesk?
     
  8. UseResponse icon
     132 likes

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    201 UseResponse alternatives
    Help Center of UseResponse

    License model

    Platforms

    • Online
    • Self-Hosted

    UseResponse Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base
    UseResponse iconFreshdesk Icon

    UseResponse VS Freshdesk

    Is UseResponse a good alternative to Freshdesk?
     
    Comments about UseResponse as an Alternative to Freshdesk
     
    stevenhanderson

    What I like about UseResponse, it that compared to Freshdesk it is fully customizable

    Positive commentApr 2, 2019
    0
    Freshdesk Icon
    UseResponse icon
    • Almost everyone thinks UseResponse is a great Freshdesk alternative.

    • UseResponse is Paid and ProprietaryFreshdesk is Freemium and Proprietary
  9. Chatwoot icon
     24 likes

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    211 Chatwoot alternatives
    Chatwoot screenshot 1

    License model

    • FreemiumOpen Source

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Chatwoot Features

    1.  Live Support Chat
    2.  Chat widget
    3. Facebook Messenger icon  Facebook Messenger integration
    4. WhatsApp icon  Whatsapp integration
    5. Telegram icon  Telegram integration
    6.  Agent dashboard
    7.  Customer service
    Chatwoot iconFreshdesk Icon

    Chatwoot VS Freshdesk

    Is Chatwoot a good alternative to Freshdesk?
     
  10. Zammad icon
     34 likes

    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    38 Zammad alternatives
    Zammad screenshot 1

    License model

    • FreeOpen Source

    Application type

    Platforms

    • Linux
    • Self-Hosted

    Zammad Features

    1.  Auto Responder
    2.  Email tracking
    3.  SLA
    4.  Knowledge base
    5.  REST API
    Zammad iconFreshdesk Icon

    Zammad VS Freshdesk

    Is Zammad a good alternative to Freshdesk?
     
10 of 41 Freshdesk alternatives