Freshdesk Alternatives

    Freshdesk is described as 'award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page' and is a very popular Help Desk App in the Business & Commerce category. There are more than 100 alternatives to Freshdesk for a variety of platforms, including Online / Web-based, SaaS, Android, Windows and iPhone. Most alternatives are Help Desk and Customer Support Apps. The best alternative is LiveAgent. It's not free, so if you're looking for a free alternative, you could try osTicket or Zammad. Other great apps like Freshdesk are UseResponse (Paid), ProProfs Help Desk (Paid), Zendesk (Paid) and HESK (Free).

    This page was last updated Nov 12, 2021

    1. LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.
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      LiveAgent vs Freshdesk opinions
      Almost everyone thinks LiveAgent is a great alternative to Freshdesk.
      DanielLunar this are the best alternative ever i love it!!
      Positive comment over 1 year ago

      -1
      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
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      Almost everyone thinks osTicket is a great alternative to Freshdesk.


    2. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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      Almost everyone thinks Zammad is a great alternative to Freshdesk.
    3. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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      UseResponse vs Freshdesk opinions
      Almost everyone thinks UseResponse is a great alternative to Freshdesk.
      stevenhanderson What I like about UseResponse, it that compared to Freshdesk it is fully customizable
      Positive comment over 2 years ago

      0
    4. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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      ProProfs Help Desk vs Freshdesk opinions
      Almost everyone thinks ProProfs Help Desk is a great alternative to Freshdesk.
      I have used both Freshdesk and ProProfs & I know how effective both systems are. Both are great tools having almost all the features that any help desk sofware needs.
      Positive comment over 1 year ago

      0
      PragyaTripathi I had a great experience working with propros help desk I would recommended to future organization that work with , I successfully resolve over 40k tickets using helpdesk software, it is very efficiently and flexible, the layout templates allowed us to get on- brands and knowledge is also very flexible.
      Positive comment about 1 year ago

      0
      davidmiller It has forever free plan with the best features.
      Positive comment over 1 year ago

      1


    5. Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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      Almost everyone thinks Zendesk is a great alternative to Freshdesk.
      • FreeProprietary
      • Windows
      • Linux
      • Online
      Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more. HESK is PHP Help Desk Software allowing you to set up an efficient Web-based ticket support system.
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      Almost everyone thinks HESK is a great alternative to Freshdesk.
    6. ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets.
      ProProfs Knowledge Base vs Freshdesk opinions
      pros, cons and recent comments
      AngelaWhite21 The best tool to create online FAQs and documentation in better pricing & customer support than Freshdesk.
      Positive comment 3 months ago

      0
    7. UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat!
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      Almost everyone thinks UserVoice is a great alternative to Freshdesk.
    8. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

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      Almost everyone thinks ((OTRS)) Community Edition is a great alternative to Freshdesk.
    Showing 10 of 199 alternatives