100 Like

Freshdesk

Customer Support Software & Ticketing System Created by Freshworks Inc.

Freemium $ $ $
Mac
Windows
Linux
Web
Android
iPhone
Chrome OS
Android Tablet

iPad

Google Apps

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server upgrades/patches and your agents can support customers from anywhere. Popular features include:

- Inbuilt Knowledge Base & Self Service Portal
- Automations: Ticket routing, scenario automations, smart suggestions
- Community Portal with Idea Management & Voting
- Multi-product/multi-brand/multi-websitesSupport
- Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM, Salesforce, Zoho CRM, Google Contacts, Highrise, Jira
- Service Level Agreements
- Multi-language & multi-time zone support
- Satisfaction Surveys
- Leaderboards, quests
- mobile-optimized interface... More Info »

Apps for Freshdesk

Freshdesk is also a platform with 3 apps listed on AlternativeTo. Browse all 3 apps for Freshdesk.

Links to official Freshdesk sites

Official Website Facebook Twitter

Pricing Information

Subscription that costs between $0 and $125. Price may vary depending on commitment and so on.

Features

Ad-free Automatic customer engagement Customer Feedback Software as a Service Team Collaboration Add a feature

Categories

Business & Commerce Office & Productivity Online Services

Tags

customer-service customer-support helpdesk social-media-management surveys ticketing ticketing-system

Freshdesk was added by solomongaby in Nov 2010 and the latest update was made in Mar 2019. The list of alternatives was updated Jun 2019. It's possible to update the information on Freshdesk or report it as discontinued, duplicated or spam.

Freshdesk™ Intro

MORE APP INFO Official website

Reviews 3

Alternatives to Freshdesk for all platforms with any license

LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms....
- cheaper solution with same functions leonardmac • Jun 2016
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osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

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UseResponse

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include:...
- What I like about UseResponse, it that compared to Freshdesk it is fully customizable stevenhanderson • Apr 2019
Commercial Web Self-Hosted
Customizable Helpdesk ticketing Product Roadmap Management Canned responses ... Community based Customer Feedback Flexible customizations Kanban boards Kanban Chart Knowledge base Knowledge Base structuring Modern live chat Multiple languages Multibrand Pricing per agent Private Community Skype integration SLA Slack integration Task assignments Add a feature

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Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

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((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

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UserVoice

UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ...

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Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook...

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Intercom

Customer messaging apps for sales, marketing, and support, connected on one platform.

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HESK

Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more. HESK is PHP Help Desk Software...

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No features added Add a feature

10 Like
Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

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InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...
- InvGate Service Desk is an awesome tool. It is feature rich (custom dashboards, reporting, workflows) but friendly and looks great. We have been using it in our company for 2 years and we are happy. fedemartinez • Oct 2015 • 0 agrees and 1 disagrees
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Get Satisfaction

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Front

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UserEcho

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VisionProject

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