Spiceworks

Spiceworks is a software suite for IT professionals to manage networks, troubleshoot issues, and handle IT tasks. It offers free online tools for network connectivity management, remote computer access, user activity monitoring, contract tracking, and inventory scanning.

The software includes network management tools like a network mapper and a help desk ticketing app. It's designed for network monitoring and management, PC inventory, help desk operations, and software reporting, making it ideal for small and medium-sized businesses.

Key features of Spiceworks allow IT professionals to discover virtual server information, remotely view and terminate processes, enhance help desk operations, and identify installed applications on workstations. Users can track in-app purchases, request quotes from vendors, and discover utilized Cloud services.

Spiceworks also offers a free Cloud Help Desk tool for tracking and prioritizing user requests, managing projects, and enhancing the end-user experience. This tool reduces costs by eliminating the need for a full support department. It also declutters inboxes and supports going paperless. It includes a feature for generating detailed reports on tasks and activities. The hosting, backup, and maintenance are managed by Spiceworks, allowing IT professionals to focus on resolving user issues. The software is free to use and easy to set up.