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osTicket icon

osTicket

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

  • Windows
  • Linux
  • Online
  • MySQL Community Edition
  • Self-Hosted
  • PHP
  • Cloudron
Avg rating of 2 (1)| 2 comments
Client Interface - Welcome Screen
Client Interface - Check Ticket Status
Client Interface - Ticket History
Staff Control Panel - Dashboard
Staff Control Panel - View/Answer Ticket
Admin Control Panel (Settings) - Help Topics
 Suggest and vote on features

osTicket Features

osTicket information

  • Developed byosTicket
  • LicensingOpen Source (GPL-2.0) and Free product.
  • Written in
  • Alternatives103 alternatives listed

Supported Languages

  • English

GitHub repository

  •  2,592 Stars
  •  1,482 Forks
  •  1004 Open Issues
  •   Updated
View on GitHub

Our users have written 2 comments and reviews about osTicket, and it has gotten 67 likes

osTicket was added to AlternativeTo by Markose on and this page was last updated .

Comments and Reviews  Post a comment/review

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Taurolyon
  
Top negative comment ago
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It's not compatible with PHP 7.1+

I'm looking for a software that I can use to manage my customers and service invoices. This software looked very promising, but I found it to be buggy, and incompatible with the most current version of PHP (7.2).

I managed to get some of it to work on my local server, but most of the buggy functionality seems to be a known AJAX issue (commonly known as the "white bar of death").

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Markose
Comment ago
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This application is perfect for small companies who needs free helpdesk system in order to help their customers. The customers don't have to register to create a ticket. They just need a valid e-mail address. This one also has a knowledge base system to help out with common problems.

1 reply
voibot

Is a very good help desk support system, but it lacks business days option for SLA's. Only 24x7.

Reply written ago

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Tags

  • Help Desk
  • ticketing-services
  • Customer Support
  • Task Management
  • Customer Chat
  • it-helpdesk
  • Php
  • ticketing-system
  • ticket-tracking
  • support-ticket-system
  • support-ticket-software
  • service-desk

List containing osTicket

Bussiness

osTicket platform details

Windows

Web-based. Can be installed on a local webserver PHP 4.3 (or better) and MySQL 4.1 (or better) and installed.

Linux

Web-based. Can be installed on a local webserver with PHP 4.3 (or better) and MySQL 4.1 (or better) installed

Online

Web-based. Can be installed on a standard webserver with PHP 4.3 (or better) and MySQL 4.1 (or better) installed

Recent user activities on osTicket

  • osTicket iconFreeScout icondynnammo thinks FreeScout is an alternative to osTicket
    Well build, migration from Helpscout very easy, as the UX is very similar.
    ago
  • osTicket iconVeCoDesk iconmattadox added osTicket as alternative(s) to VeCoDesk
    ago
  • ro
    roshmohan added
    ago
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