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    osTicket Alternatives

    osTicket is described as 'widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface' and is a popular Help Desk app in the business & commerce category. There are more than 100 alternatives to osTicket for a variety of platforms, including Online / Web-based, Linux, Android, iPhone and Self-Hosted solutions. The best alternative is Zammad, which is both free and Open Source. Other great apps like osTicket are Freshdesk, ProProfs Help Desk, UseResponse and Zendesk.

    osTicket is mainly a Help Desk but alternatives to it may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of osTicket.
    This page was last updated May 7, 2022
    osTicket
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    • FreeOpen Source
    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
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    osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone...
    Learn more about osTicket

    1. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
      Zammad vs osTicket opinions
      Most users think Zammad is a great alternative to osTicket.
      Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app.
      Positive comment about 3 years ago

      2
    2. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
      Some users think Freshdesk is a great alternative to osTicket, some don't.


    3. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
    4. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
      Some users think UseResponse is a great alternative to osTicket, some don't.
    5. Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.


    6. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
      FreeScout vs osTicket opinions
      pros, cons and recent comments
      Using it for 3 years, just awesome
      Positive comment 19 days ago

      1
    7. Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
    8. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Chrome OS
      • Android Tablet
      • iPad
      • Self-Hosted
      • Software as a Service (SaaS)
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      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
      • Free PersonalOpen Source
      • Mac
      • Windows
      • Linux
      • Online
      • Self-Hosted
      • Software as a Service (SaaS)
      More
      GLPI is an IT Service Management software based on open source technologies. It is a suite for IT, project, financial and user management. GLPI can support companies of any size, and offers both on-premises and cloud (SaaS) solutions.
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