osTicket AlternativesTop Help Desk Platforms and other similar apps like osTicket
osTicket is described as 'Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to osTicket for a variety of platforms, including Web-based, Self-Hosted, Windows, Android and iPhone apps. The best osTicket alternative is FreeScout, which is both free and Open Source. Other great apps like osTicket are Freshdesk, Zendesk, Zammad and HESK.
filter to find the best alternatives
osTicket alternatives are mainly Help Desk Platforms, but if you're looking for CRM Systems or Customer Feedback Managers you can filter on that. Other popular filters include Self-Hosted + Open Source. You can also filter by region, for example EU-based alternatives if you prefer software developed in the European Union. These are just examples - use the filter bar below to find more specific alternatives to osTicket.- Help Desk Platform
- Free • Open Source
- 89 FreeScout alternatives
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.
License model
- Freemium • Open Source
Application types
Platforms
- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Comments about FreeScout as an Alternative to osTicket
Using it for 3 years, just awesome
- 50 Freshdesk alternatives
Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.
License model
- Freemium • Proprietary
Application types
Country of Origin
United States
Platforms
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Workspace
Freshdesk Features
- 252 Zendesk alternatives
Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
License model
- Paid • Proprietary
Application type
Country of Origin
United States
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
Zendesk Features
- 38 Zammad alternatives
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
License model
- Free • Open Source
Application type
Country of Origin
Germany
EU
Platforms
- Linux
- Self-Hosted
Comments about Zammad as an Alternative to osTicket
Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app.
- 18 HESK alternatives
Hesk simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of SMBs worldwide.
License model
- Freemium • Proprietary
Application type
Country of Origin
- International
Platforms
- Windows
- Linux
- Online
- Software as a Service (SaaS)
Comments about HESK as an Alternative to osTicket
kstirnHesk has a mobile-friendly UI
Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.
License model
- Paid • Proprietary
Application types
Country of Origin
United States
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
Help Scout Features
Comments about Help Scout as an Alternative to osTicket
Great commercial alternative with a nice looking UI
Top-rated B2B helpdesk with AI capabilities providing dynamic SLAs, native integrations with Salesforce and ChatGPT, it streamlines workflows for efficient support and enhances customer relationship management as businesses scale.
License model
- Paid • Proprietary
Application types
Country of Origin
United States
Platforms
- Software as a Service (SaaS)
Top Supportbench Features
SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...
License model
- Paid • Proprietary
Application type
Country of Origin
United States
Platforms
- Mac
- Windows
- Linux
- Online
- iPhone
- Google Chrome
- Safari
- iPad
Solarwinds Web Help Desk Features
Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand.
License model
- Paid • Proprietary
Application types
Country of Origin
India
Platforms
- Online
- Android
- iPhone
- Android Tablet
- iPad
Zoho Desk Features
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
License model
- Paid • Proprietary
Application types
Country of Origin
United States
Platforms
- Online
- Self-Hosted
Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.
License model
- Paid • Proprietary
Application types
Country of Origin
United Kingdom
Platforms
- Online
- Self-Hosted
- Software as a Service (SaaS)
Deskpro Features
Live chat software for small businesses and startups.
All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
License model
- Paid • Proprietary
Application types
Country of Origin
Russia
Platforms
- Online
- Android
- iPhone
- Software as a Service (SaaS)
HelpCrunch Features
Well build, migration from Helpscout very easy, as the UX is very similar.