osTicket AlternativesTop Help Desk Platforms and other similar apps like osTicket

osTicket is described as 'Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to osTicket for a variety of platforms, including Web-based, Self-Hosted, Windows, Android and iPhone apps. The best osTicket alternative is FreeScout, which is both free and Open Source. Other great apps like osTicket are Freshdesk, Zendesk, Zammad and HESK.

filter to find the best alternatives

osTicket alternatives are mainly Help Desk Platforms, but if you're looking for CRM Systems or Customer Feedback Managers you can filter on that. Other popular filters include Self-Hosted + Open Source. You can also filter by region, for example EU-based alternatives if you prefer software developed in the European Union. These are just examples - use the filter bar below to find more specific alternatives to osTicket.
osTicket iconosTicket
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Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

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osTicket alternatives page was last updated May 25, 2025
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  1. FreeScout icon

    FreeScout

     37 likes
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    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    89 FreeScout alternatives

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking

    FreeScout VS osTicket

     
    Comments about FreeScout as an Alternative to osTicket
    Baptiste THIVEND
    Positive Nov 23, 2022
    0

    Well build, migration from Helpscout very easy, as the UX is very similar.

    Guest
    Positive May 7, 2022
    1

    Using it for 3 years, just awesome

    osTicket Icon
    FreeScout icon

    • Almost everyone thinks FreeScout is a great osTicket alternative.

    • FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to osTicket.

    • FreeScout is the most popular Open Source & free alternative to osTicket.

    • FreeScout is Freemium and Open SourceosTicket is Free and Open Source
    • FreeScout is LightweightosTicket is not according to our users
  2. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    50 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS osTicket

     

    • Some users think Freshdesk is a great osTicket alternative, some don't.

    • Freshdesk is the most popular Web-based, Android, iPhone, iPad & Android Tablet alternative to osTicket.

    • Freshdesk is Freemium and ProprietaryosTicket is Free and Open Source
  4. Zendesk icon

    Zendesk

     67 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    252 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS osTicket

     

    • Zendesk is the most popular commercial alternative to osTicket.

    • Zendesk is Paid and ProprietaryosTicket is Free and Open Source
  5. Ad
    Screenshot
    Zoho Desk icon
    Zoho Desk

    Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portal...

    https://www.zoho.com
    Learn More
  6. Zammad icon

    Zammad

     34 likes
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    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.

    38 Zammad alternatives

    License model

    • Free • Open Source

    Application type

    Country of Origin

    • DE flagGermany
    • European Union flagEU

    Platforms

    • Linux
    • Self-Hosted
    Zammad screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Auto Responder
    2.  Email tracking
    3.  SLA
    4.  Knowledge base
    5.  REST API

    Zammad VS osTicket

     
    Comments about Zammad as an Alternative to osTicket
    Guest
    Positive Mar 5, 2019
    3

    Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app.

    osTicket Icon
    Zammad icon

    • Most users think Zammad is a great osTicket alternative.

    • Zammad is Free and Open SourceosTicket is also Free and Open Source
  7. HESK icon

    HESK

     16 likes
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    Hesk simplifies customer support with powerful yet incredibly intuitive help desk software trusted by thousands of SMBs worldwide.

    18 HESK alternatives

    License model

    • Freemium • Proprietary

    Application type

    Country of Origin

    • International

    Platforms

    • Windows
    • Linux
    • Online
    • Software as a Service (SaaS)
    Tickets overview

    Properties

    1.  Privacy focused
    2.  Lightweight

    Features

    1.  WYSIWYG Support
    2.  Real time collaboration
    3.  Ad-free
    4.  Auto Responder
    5.  No Tracking
    6.  No Coding Required
    7.  Knowledge base

    HESK VS osTicket

     
    Comments about HESK as an Alternative to osTicket
    kstirn
    Positive May 25, 2025
    0

    Hesk has a mobile-friendly UI

    osTicket Icon
    HESK icon

    • Most users think HESK is a great osTicket alternative.

    • HESK is the most popular SaaS alternative to osTicket.

    • HESK is Freemium and ProprietaryosTicket is Free and Open Source
    • HESK is Privacy focused and LightweightosTicket is not according to our users
  8. Help Scout icon

    Help Scout

     29 likes
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    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Help Scout screenshot 1

    Help Scout Features

    1.  Customer service
    2.  Knowledge base

    Help Scout VS osTicket

     
    Comments about Help Scout as an Alternative to osTicket
    Guest
    Positive Aug 23, 2017
    0

    Great commercial alternative with a nice looking UI

    osTicket Icon
    Help Scout icon
    • Help Scout is Paid and ProprietaryosTicket is Free and Open Source
  10. Supportbench icon

    Supportbench

     2 likes
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    Top-rated B2B helpdesk with AI capabilities providing dynamic SLAs, native integrations with Salesforce and ChatGPT, it streamlines workflows for efficient support and enhances customer relationship management as businesses scale.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Software as a Service (SaaS)
    Communication Hub

    Top Supportbench Features

    1.  Email Organizer
    2.  Reminders
    3.  Auto Responder
    4.  Unified inbox
    5.  Email template editor
    6.  Two-factor Authentication
    7.  Real time collaboration
    8.  Customer Segmentation
    9.  Support for @mentions
    10.  Ad-free
    11.  Chat Bot
    12.  Customer service

    Supportbench VS osTicket

     
  11. Solarwinds Web Help Desk icon

    Solarwinds Web Help Desk

     19 likes
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    SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad
    Solarwinds Web Help Desk screenshot 1

    Solarwinds Web Help Desk Features

    1.  Knowledge base
    2.  IT Asset Management

    Solarwinds Web Help Desk VS osTicket

     
  12. Zoho Desk icon

    Zoho Desk

     2 likes
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    Zoho Desk is a help desk software that helps businesses manage customer requests across multiple channels from a unified platform. It offers a multi-brand help center feature for businesses to establish unique self-service portals for each brand.

    License model

    Application types

    Country of Origin

    • IN flagIndia

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zoho Desk screenshot 1

    Zoho Desk Features

    1.  Multiple languages
    2.  Contract Management
    3.  Knowledge base
    4.  Self-Service Integration
    5.  Web-Based
    6.  Helpdesk Ticketing

    Zoho Desk VS osTicket

     
  13. UseResponse icon

    UseResponse

     132 likes
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    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Self-Hosted
    Help Center of UseResponse

    Properties

    1.  Customizable

    Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base

    UseResponse VS osTicket

     
  14. Deskpro icon

    Deskpro

     17 likes
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    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro's Help Centre and Knowledge Base

    Deskpro Features

    1.  Customer service
    2.  Knowledge base

    Deskpro VS osTicket

     
  15. HelpCrunch icon

    HelpCrunch

     170 likes
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    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    License model

    Application types

    Country of Origin

    • RU flagRussia

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Chat Widget

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5. Slack icon  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent

    HelpCrunch VS osTicket

     
12 of 105 osTicket alternatives