61 Like

osTicket

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management. Created by osTicket

Free Open Source
Windows
Linux
Web
MySQL Community Edition
Self-Hosted
PHP

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, web-based and easy to setup and use. The best part is, it's completely free. More Info »

Links to official osTicket sites

Official Website Facebook Twitter GitHub

Features

Customer support Dockerized Helpdesk ticketing Php Task Management Add a feature

Categories

Business & Commerce Development Office & Productivity Working Remote

Tags

customer-chat helpdesk it-helpdesk open-source-software service-desk support-ticket-software support-ticket-system ticket-tracking ticketing ticketing-services ticketing-system

osTicket was added by Markose in Mar 2010 and the latest update was made in Mar 2020. The list of alternatives was updated Jun 2020. It's possible to update the information on osTicket or report it as discontinued, duplicated or spam.

Client Interface - Welcome Screen

Client Interface - Check Ticket Status

Client Interface - Ticket History

Staff Control Panel - Dashboard

Staff Control Panel - View/Answer Ticket

Admin Control Panel (Settings) - Help Topics

MORE APP INFO Official website

Reviews 1

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2 out of 5 with 1 ratings

osTicket Comments

Comment by Markose

about osTicket · Jun 2011 · Helpful Not helpful Report as spam

This application is perfect for small companies who needs free helpdesk system in order to help their customers. The customers don't have to register to create a ticket. They just need a valid e-mail address. This one also has a knowledge base system to help out with common problems.

reply

V

voibot · May 2016

Is a very good help desk support system, but it lacks business days option for SLA's. Only 24x7.