Freshdesk Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's... Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps Ad-free Team Collaboration Add a feature 88 Like
UseResponse UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud. It can be... Commercial Web Self-Hosted Facebook Messenger integration Helpdesk ticketing Knowledge base Multiple languages ... Skype integration SLA Slack integration Add a feature 98 Like
Zammad Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook... Free Open Source Web Self-Hosted Email tracking Auto responder Customer Chat Customizable ... REST API SLA Email automation Facebook integration Helpdesk ticketing Integrated Chat Slack integration Twitter integration Add a feature 21 Like
OTRS OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the... Free Personal Open Source Mac Linux Web Self-Hosted Perl SLA Customizable reporting Email notifications Helpdesk ticketing ... Knowledge base SOAP API Workflow Automation Add a feature 33 Like
Request Tracker RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community... Free Open Source Linux Web Perl No features added Add a feature 15 Like
Help Scout Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket... Commercial $ $ $ Web iPhone CRM Add a feature 24 Like Great commercial alternative with a nice looking UI Guest • Aug 2017 Disagree Agree
Bugzilla Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of... Free Open Source Web No features added Add a feature 36 Like
Zendesk Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software... Commercial Web Android iPhone Blackberry iPad Knowledge base Add a feature 53 Like
InvGate Service Desk InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge... Commercial Mac Windows Linux Web Android ... iPhone Android Tablet iPad Configurability Customizable reporting Add a feature 54 Like
Brimir Brimir is an open source helpdesk system. It allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets... Free Open Source Mac Windows Linux Web Android ... iPhone Android Tablet BSD iPad Self-Hosted Helpdesk ticketing Add a feature 15 Like
OpenSupports OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a... Free Open Source Self-Hosted Helpdesk ticketing Add a feature 5 Like
HESK Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more. HESK is PHP Help Desk Software... Free Windows Linux Web No features added Add a feature 10 Like
Desk.com Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in... Commercial Web No features added Add a feature 21 Like
Kayako Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter... Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad Customer Chat CRM Knowledge base Add a feature 18 Like
VisionProject Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for... Free Personal Web Email tracking Kanban boards Team Collaboration Add a feature 18 Like
