Freshdesk Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's... Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps Ad-free Automatic customer engagement Customer Feedback Software as a Service ... Team Collaboration Add a feature 100 Like
Zammad Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook... Free, open source, extensible and under constant development. Developers are OTRS stalwards/founder, so plenty of experience here. Ruby/PostgreSQL/ElasticSearch works well here. Using extensively, making use of the API for scheduled tickets and various other integrations. Excellent app. Guest • Mar 2019 Disagree Agree Free Open Source Linux Self-Hosted Email tracking Auto responder Customizable REST API ... SLA Email automation Facebook integration Helpdesk ticketing Integrated Chat Slack integration Twitter integration Add a feature 25 Like
((OTRS)) Community Edition ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer... Free Personal Open Source Mac Linux Web Self-Hosted Perl SLA Email notifications Helpdesk ticketing Knowledge base ... SOAP API Workflow Automation Add a feature 35 Like
UseResponse UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include:... Commercial Web Self-Hosted Customizable Helpdesk ticketing Canned responses Community based ... Customer Feedback Flexible customizations Knowledge base Knowledge Base structuring Modern live chat Multiple languages Multibrand Pricing per agent Private Community Product Roadmap Management Skype integration SLA Slack integration Add a feature 121 Like
Help Scout Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket... Great commercial alternative with a nice looking UI Guest • Aug 2017 Disagree Agree Commercial $ $ $ Web iPhone Customer Feedback CRM Knowledge base Add a feature 29 Like
Request Tracker RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community... Free Open Source Linux Web Perl Bug reporting Customizable triggers Dependency Tracking Extensible by Plugins/Extensions ... Helpdesk ticketing Incident management Task assignments Task time tracking Team Collaboration Add a feature 16 Like
InvGate Service Desk InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge... Commercial Mac Windows Linux Web Android ... iPhone Android Tablet iPad Configurable Add a feature 64 Like
Bugzilla Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of... Free Open Source Web No features added Add a feature 36 Like
HESK Price: FREE, Language: PHP/MySQL, Type: Web-based, Features: unlimited tickets, categories, knowledgebase, attachments and more. HESK is PHP Help Desk Software... Free Windows Linux Web No features added Add a feature 10 Like
OpenSupports OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a... Free Open Source Self-Hosted Helpdesk ticketing Add a feature 5 Like
Zendesk Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software... Commercial Web Android iPhone Blackberry iPad Knowledge base Software as a Service Add a feature 55 Like
HelpCrunch Free Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium... Freemium $ $ $ Web Android iPhone Email automation Email marketing automation Automatic messages CRM ... Integrated Chat Modern live chat Slack integration Customizable Email tracking Helpdesk ticketing Pricing per agent Saving a copy of every URL you visit Add a feature 134 Like
VisionProject Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for... Free Personal Web Customer Feedback Email tracking Kanban boards Team Collaboration Add a feature 19 Like
Kayako Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter... Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad CRM Knowledge base Add a feature 18 Like
Desk.com In March, 2018, Salesforce announced the end-of-life for desk.com in March, 2020. Desk.com lets you see all your customers in one place and engage them across all... Commercial Web No features added Add a feature 21 Like
