i-net HelpDesk icon
i-net HelpDesk icon

i-net HelpDesk

Manage support tickets, knowledge, and assets in a browser. Kanban, configurable processes, messenger channels, and reporting support customer and internal service.

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Cost / License

  • Pay once or Subscription
  • Proprietary

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Platforms

  • Mac
  • Windows
  • Linux
  • Self-Hosted
  • Docker
AI Summaries
Creation of new tickets
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Knowledgebase system
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i-net HelpDesk information

  • Developed by

    DE flagi-net software

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    One time purchase ranging between $1850 and $53800, and / or subscription ranging between $130 and $2530 per month.

  • Alternatives

    23 alternatives listed

  • Badge

    Get an embeddable badge for i-net HelpDesk

  • Supported Languages

    • English
    • German
i-net HelpDesk was added to AlternativeTo by Gerry Weißbach on and this page was last updated .

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What is i-net HelpDesk?

i-net HelpDesk helps support teams organize customer inquiries, internal IT requests, and service desk work in one browser interface. Configurable forms and processes adapt ticket handling to the organization, from straightforward support requests to workflows with approvals and escalation.

Teams can track tickets in lists or Kanban boards, automate assignment, and use a knowledge base for reusable answers and self-service. Asset management links devices with users and tickets. Dashboards and reports provide service metrics, including mean time to resolution (MTTR) and first-contact resolution (FCR).

Version 26.10 adds Kanban ticket views and a Messengers plugin for Telegram, WhatsApp, Instagram, and Facebook Messenger. Personal, shared, and external calendars support appointment planning, while the Euro-Office plugin lets users view and edit Office documents in Tickets, Drive, and inventory. Optional AI supports summaries and suggested replies.

The software runs on your own server or can be hosted by i-net software GmbH in Germany. The named-supporter license allows unlimited supported users; a separate user-based license is also available. A 60-day trial lets teams evaluate the system with assistance from the vendor.

i-net HelpDesk Videos