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BareBones Ticketing

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Self-hosted service desk for structured request intake, with separate requester, agent, project, external, and admin workspaces. It provides catalog forms, workflow approvals, SLA timers, project-linked tickets, redaction controls, audit review, and import ledgers.

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Cost / License

  • Freemium (Pay once or Subscription)
  • Proprietary

Application type

Since

  • New

Platforms

  • Windows  Installs as a Windows Service; the installer sets up PostgreSQL 18 on the same host by default, or connects to an existing PostgreSQL server.
  • Linux  Docker Compose package with a bundled PostgreSQL 18 container; external-database mode available.
  • Docker
  • Self-Hosted
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BareBones Ticketing information

  • Developed by

    Finlay Ventures, LLC DBA Finlay.works

  • Licensing

    Proprietary and Freemium product.

  • Pricing

    One time purchase that costs $20000, and / or subscription that costs from $450 per year + free version with limited functionality.

  • Alternatives

    14 alternatives listed

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  • Supported Languages

    • English

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Development, Security & Privacy, Business & Commerce

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BareBones Ticketing was added to AlternativeTo by Finlay-works on and this page was last updated .

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What is BareBones Ticketing?

BareBones Ticketing is a self-hosted service desk for organizations that need structured request intake, ticket ownership, controlled workflows, approvals, service-level policies, and audit-oriented operational records. It separates requester, agent, project, external-participant, and administrative workspaces, with access controls and workflow actions determined by configured roles and scope.

The product includes a service catalog, department and category scoping, custom fields, queue views, project-linked tickets, SLA timers, external participant access, audit review, redaction controls, diagnostics, and controlled import processes. It is delivered as downloadable software for customer-operated infrastructure, with documented installation paths for Windows Server and Linux using Docker Compose.

BareBones Ticketing offers a time-limited trial and a free self-support edition for up to two workers. Paid options consist of annual per-worker Professional licensing and a separate one-time Lifetime License path.