Apps tagged with 'service-desk'

All apps in Apps tagged with 'service-desk' category. Use the filters below to narrow down your search. 
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  1. FreeScout icon
     41 likes

    Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    Cost / License

    Application type

    Platforms

    • Mac
    • Linux
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1
    Ticket
    Dashboard
    +2
    Mailbox connection settings
    105 alternatives
    4.6
    Excellent9 reviews
  2. osTicket icon
     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    Cost / License

    Application type

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen
    Client Interface - Check Ticket Status
    Client Interface - Ticket History
    +3
    Staff Control Panel - Dashboard
    111 alternatives
  3. Manage customer requests efficiently with intelligent ticket management. Automate ticket assignment and keep track of all open requests.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Mac
    • Linux
    • Self-Hosted
    • Docker
    Ticketlist View
    AI Summaries
    Creation of new tickets
    +4
    Knowledgebase system
    11 alternatives
  4. A Trello power-up that offers web apps solving a business need end-to-end and a visual no code web app builder for unique processes.

    Cost / License

    • Free
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Hipporello Apps Web Portal Page
    Hipporello Apps Cardback Page
    Hipporello Apps Trello Board
    +1
    Hipporello Apps Builder
    3 alternatives
  5. SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service...

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • iPhone
    • Google Chrome
    • Safari
    • iPad
    Solarwinds Web Help Desk screenshot 1
    Solarwinds Web Help Desk screenshot 1
    100 alternatives
  6. Deskpro icon
     17 likes

    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro's Help Centre and Knowledge Base
    Deskpro's Messenger Widget (Live Chat)
    Deskpro's Ticketing Interface
    +1
    Deskpro's Reports and Analytics Interface
    75 alternatives
  7. Supportbench icon
     2 likes

    Supportbench a G2 and Capterra top-rated customer support helpdesk built for B2B teams. Offering advanced features like dynamic SLAs, generative AI, KB, native integrations.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Software as a Service (SaaS)
    Communication Hub
    Ticket view
    Creating rich Outlook style activities
    +4
    Knowledge base
    101 alternatives
  8. OpenSupports icon
     7 likes

    OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a user system allowing only registered users to create tickets or don't use it and allow anyone to create...

    Cost / License

    Application type

    Platforms

    • Self-Hosted
    OpenSupports screenshot 1
    OpenSupports screenshot 1
    OpenSupports screenshot 2
    62 alternatives
  9. Planfix icon
     8 likes

    Planfix is designed for people who need more. More flexibility. More customization. More new capabilities. Planfix a customizable tool you use to build a system for managing your team or company.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Planfix screenshot 1
    Planfix screenshot 1
    Planfix screenshot 2
    +2
    Planfix screenshot 3
    46 alternatives
  10. InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    InvGate Service Desk screenshot 1
    InvGate Service Desk screenshot 1
    InvGate Service Desk screenshot 2
    +1
    InvGate Service Desk screenshot 3
    104 alternatives
  11. LANDesk Service Desk helps IT organizations move from a reactive state to one that is more controlled, proactive and service-oriented. In turn, organizations experience fewer service interruptions, accelerated service restoration, and a reduction in costly downtime or other...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    58 alternatives
  12. DeskDay icon
     2 likes

    DeskDay is a modern, AI-powered PSA for MSPs and IT Teams with chat-based service desk, workflow automation, Helena AI assistant, project management, billing, reports, and more.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    DeskDay Application
    DeskDay Chat based service desk ticketing
     DeskDay Quality Assurance
    +2
    DeskDay project Management
    7 alternatives
  13. IntraService icon
     2 likes

    IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible with ITIL; it can be implemented in a single day as a SaaS model or as self-hosted solution.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Android
    • iPhone
    • iPad
    • Self-Hosted
    • Microsoft SQL Server
    • ASP.NET MVC
    • Microsoft IIS
    IntraService screenshot 1
    IntraService screenshot 1
    IntraService screenshot 2
    124 alternatives
  14. Best Support System,best by name, best by nature, best by features, it’s is self-hosted support ticket application.It handle support ticket, manage email ticket, collect any payment by PayPal. It has easy installer so no need any programming skill.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Self-Hosted
    Best Support System screenshot 1
    Best Support System screenshot 1
    Best Support System screenshot 2
    +11
    Best Support System screenshot 3
    179 alternatives
  15. Requestbox icon
     1 like

    Requestbox is a workflow/request management platform. Requestbox allows users to create web based solutions without any programming knowledge. A complete solution can be designed and built within Requestbox.

    Cost / License

    • Freemium
    • Proprietary

    Platforms

    • Online
    Request summary
    Multichannel campaign management.
    Workflow
    +5
    Communications
    14 alternatives