Web Help Desk Alternatives

    Web Help Desk is described as 'With Web Help Desk, you no longer have to worry about manual ticket generation and the hassle of individually routing each ticket' and is an app in the Business & Commerce category. There are more than 50 alternatives to Web Help Desk for a variety of platforms, including Online / Web-based, Windows, Android, iPhone and Linux. The best alternative is osTicket, which is both free and Open Source. Other great apps like Web Help Desk are Freshdesk (Freemium), ProProfs Help Desk (Paid), HelpCrunch (Paid) and ((OTRS)) Community Edition (Free Personal, Open Source).

    This page was last updated Oct 25, 2021

      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
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    1. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.
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    2. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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    3. Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
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    4. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

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      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
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      • Online
      • Android
      • iPhone
      • Blackberry
      • iPad
      Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      • Software as a Service (SaaS)
      Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
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      • Windows
      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support requests in less time, assist up to eight attended or unattended customers at once.
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    5. OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.
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    Showing 10 of 93 alternatives