Alternatives to Web Help Desk for all platforms with any license

osTicket

Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP
Customer support Dockerized Helpdesk ticketing Php ... Task Management Add a feature

61 Like
Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps
Ad-free Automatic customer engagement Customer Feedback Customer service ... Customer support Software as a Service Team Collaboration Add a feature

114 Like
((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Free Personal Open Source Mac Linux Web Self-Hosted Perl
SLA Customer support Email notifications Helpdesk ticketing ... Knowledge base SOAP API Task Management Workflow Automation Add a feature

35 Like
Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Commercial Web Android iPhone Blackberry iPad
Customer support Forums Knowledge base Software as a Service Add a feature

59 Like
Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Commercial $ $ $ Web iPhone
Customer Feedback CRM Customer service Customer support ... Knowledge base Add a feature

29 Like
InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

Commercial Mac Windows Linux Web Android ... iPhone Android Tablet iPad
Configurable Add a feature

67 Like
OpenSupports

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a...

Free Open Source Self-Hosted
Customer support Helpdesk ticketing Task Management Wiki Add a feature

6 Like
HelpCrunch

Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium...

Commercial Web Android iPhone Software as a Service (SaaS)
Email automation Email marketing automation Automatic messages Integrated Chat ... Modern live chat Slack integration CRM Live Chat Chat Customizable Email tracking Helpdesk ticketing Live Chat Pricing per agent Add a feature

168 Like
Know any more alternatives to Web Help Desk?
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GoToAssist

Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support...

Commercial $ $ $ Windows Web Android iPhone Android Tablet ... iPad
Customer support Remote desktop Remote Support Add a feature

14 Like
JitBit Helpdesk

Ticketing software for your customer service team. Tracks support requests, fully integrates with your mailbox.

Commercial $ $ $ Windows Web Android Android Tablet iPad
Text chat Customer support Knowledge base Add a feature

32 Like