Web Help Desk Alternatives
Web Help Desk is described as 'Simplicity and automation to streamline help desk ticketing and incident management' and is an app in the Business & Commerce category. There are more than 50 alternatives to Web Help Desk for a variety of platforms, including the Web, Windows, Android, iPhone and Linux. The best alternative is osTicket, which is both free and Open Source. Other great apps like Web Help Desk are Freshdesk (Freemium), ProProfs Help Desk (Paid), ((OTRS)) Community Edition (Free Personal, Open Source) and InvGate Service Desk (Paid).
- Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
- Free • Open Source
- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
- Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook...
- Freemium
- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
- ProProfs Help Desk ticketing software helps agents track customer queries and timely resolve them.
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
Discontinued
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- Free Personal • Open Source
- Mac
- Linux
- Online
- Self-Hosted
- Perl
- InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration.
- Live chat software for small businesses and startups.
All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.- Paid
- Online
- Android
- iPhone
- Software as a Service (SaaS)
- Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
- Paid
- Online
- iPhone
- Software as a Service (SaaS)
- OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer.
- Ticketing software for your customer service team. Tracks support requests, fully integrates with your mailbox.
- Paid
- Windows
- Online
- Android
- Android Tablet
- iPad