Alternatives to Web Help Desk for all platforms with any license

osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP
Dockerized Helpdesk ticketing Add a feature

48 Like
Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps
Ad-free Customer feedback Free to play Team Collaboration Add a feature

94 Like
OTRS

OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the...

Free Personal Open Source Mac Linux Web Self-Hosted Perl
SLA Email notifications Helpdesk ticketing Knowledge base ... SOAP API Workflow Automation Add a feature

33 Like
Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Commercial Web Android iPhone Blackberry iPad
Knowledge base Add a feature

53 Like
Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Commercial $ $ $ Web iPhone
Customer feedback CRM Knowledge base Add a feature

29 Like
InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge...

Commercial Mac Windows Linux Web Android ... iPhone Android Tablet iPad
Configurable Add a feature

62 Like
HelpCrunch

All-in-one: Modern Live chat + Email Marketing automation + Helpdesk software Perfect for customer support, sales & marketing teams at SaaS, e-commerce, and any...

Commercial $ $ $ Web Android iPhone
CRM Email automation Email marketing automation Integrated Chat ... Slack integration Automatic messages Customizable Email tracking Helpdesk ticketing Pricing per agent Add a feature

81 Like
GoToAssist

Provides you with live-support capability. Easily view and control your customers computers online to quickly resolve their technical issues. Handle more support...

Commercial Windows Web Android iPhone Android Tablet ... iPad
Remote desktop Remote support Add a feature

13 Like
OpenSupports

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a...

Free Open Source Self-Hosted
Helpdesk ticketing Add a feature

5 Like
Freshservice

Freshservice is an online ITIL service desk with a fresh twist. It puts a refreshing user experience on top of powerful ticketing and asset management capabilities, and...

Commercial $ $ $ Web Android iPhone Android Tablet iPad
Helpdesk ticketing Incident management IT Asset Management Add a feature

33 Like
Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...

Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad
CRM Knowledge base Add a feature

18 Like
VisionProject

Web based software for project management, issue tracking, collaboration, team calendar, kanban board and more... It is a powerful platform especially suitable for...

Free Personal Web
Customer feedback Email tracking Kanban boards Team Collaboration Add a feature

18 Like
JitBit Helpdesk

Ticketing software for your customer service team. Tracks support requests, fully integrates with your mailbox.

Commercial $ $ $ Windows Web Android Android Tablet iPad
Text chat Knowledge base Add a feature

31 Like
Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in...

Commercial Web
No features added Add a feature

21 Like
Helpy.io

A modern, open-source and multi-lingual helpdesk, including email tickets, knowledgebase and community forums.

Freemium $ $ $ Open Source Mac Windows Linux Web iPhone ... iPad Self-Hosted
Support for Bootstrap Knowledge base Multiple languages Web-Based Add a feature

9 Like