Solarwinds Web Help Desk AlternativesHelp Desk Platforms and other similar apps like Solarwinds Web Help Desk

Solarwinds Web Help Desk is described as 'SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Solarwinds Web Help Desk for a variety of platforms, including Web-based, Windows, Android, iPhone and Linux apps. The best Solarwinds Web Help Desk alternative is Libredesk, which is both free and Open Source. Other great apps like Solarwinds Web Help Desk are Freshdesk, osTicket, Zendesk and HelpDesk.

Solarwinds Web Help Desk iconSolarwinds Web Help Desk
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SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly...

More about Solarwinds Web Help Desk
More about Solarwinds Web Help Desk
Solarwinds Web Help Desk alternatives page was last updated Feb 27, 2025
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  1. Libredesk icon

    Libredesk

     5 likes
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    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    License model

    • Free • Open Source

    Application types

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1

    Properties

    1.  Privacy focused

    Features

    1.  No Tracking
    2.  Ad-free
    3.  AI-Powered
    4.  Canned responses
    5.  Helpdesk Ticketing
    6.  Task assignments

    Libredesk VS Solarwinds Web Help Desk

     

    • Libredesk is the most popular Self-Hosted alternative to Solarwinds Web Help Desk.

    • Libredesk is the most popular Open Source & free alternative to Solarwinds Web Help Desk.

    • Libredesk is Free and Open SourceSolarwinds Web Help Desk is Paid and Proprietary
    • Libredesk is Privacy focusedSolarwinds Web Help Desk is not according to our users
  2. Freshdesk icon

    Freshdesk

     124 likes
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    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    50 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Solarwinds Web Help Desk

     

    • Freshdesk is the most popular Web-based, Windows, Android, Mac, iPhone, Linux, iPad & Android Tablet alternative to Solarwinds Web Help Desk.

    • Freshdesk is Freemium and ProprietarySolarwinds Web Help Desk is Paid and Proprietary
  4. osTicket icon

    osTicket

     70 likes
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    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives

    License model

    • Free • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized

    osTicket VS Solarwinds Web Help Desk

     
  5. Ad
    Screenshot
    HelpDesk icon
    HelpDesk

    Streamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 sup...

    https://www.helpdesk.com
    Learn More
  6. Zendesk icon

    Zendesk

     66 likes
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    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    252 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS Solarwinds Web Help Desk

     

    • Zendesk is the most popular commercial alternative to Solarwinds Web Help Desk.

    • Zendesk is Paid and ProprietarySolarwinds Web Help Desk is also Paid and Proprietary
  7. HelpDesk icon

    HelpDesk

     2 likes
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    Streamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 support to ensure efficient operations and customer satisfaction improvements.

    License model

    Application type

    Country of Origin

    • International

    Platforms

    • Online
    • UNIX Web Browser
    • LiveChat
    • Software as a Service (SaaS)
    HelpDesk screenshot 1

    Top HelpDesk Features

    1.  Customer Segmentation
    2.  Real time collaboration
    3.  Auto Responder
    4.  No Coding Required
    5.  Extensible by Plugins/Extensions
    6.  Marketing Automation
    7.  WYSIWYG Support
    8.  Email template editor
    9.  Ad-free
    10.  Customer management
    11.  Customer service
    12.  Helpdesk Ticketing

    HelpDesk VS Solarwinds Web Help Desk

     

    • HelpDesk is the most popular SaaS alternative to Solarwinds Web Help Desk.

    • HelpDesk is Paid and ProprietarySolarwinds Web Help Desk is also Paid and Proprietary
  8. Help Scout icon

    Help Scout

     29 likes
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    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all sizes to maintain customer focus.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Help Scout screenshot 1

    Help Scout Features

    1.  Customer service
    2.  Knowledge base

    Help Scout VS Solarwinds Web Help Desk

     
  10. Freshservice icon

    Freshservice

     35 likes
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    Freshservice is an AI-powered IT help desk solution that transforms IT from a cost center to a value creator. It provides a unified platform with automation and collaboration tools to streamline operations and enhance business performance.

    36 Freshservice alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Freshservice screenshot 1

    Freshservice Features

    1.  Web interface
    2.  AWS Integration
    3.  AI-Powered
    4.  Helpdesk Ticketing
    5.  Incident Management
    6.  Contract Management
    7.  IT Asset Management

    Freshservice VS Solarwinds Web Help Desk

     
  11. Tender Support icon

    Tender Support

     11 likes
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    Tender Support is a customer support software that centralizes customer care functions. It includes help desk functionality, community forums, a knowledge base, and email support. It functions like an email system, allowing you to receive notifications, reply on the move, and...

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    Tender Support screenshot 1

    Tender Support Features

    1.  Knowledge base
    2.  On Demand

    Tender Support VS Solarwinds Web Help Desk

     
  12. Deskero icon

    Deskero

     16 likes
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    Deskero is an all-in-one, multi-channel helpdesk software designed to simplify customer service management across various communication platforms. It enables teams, even small ones, to efficiently handle customer requests from email, chat, social media, web forms, and more—all...

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet
    • Mac
    Deskero screenshot 1

    Properties

    1.  Customizable

    Features

    1.  Customer service
    2.  Multi Channel
    3.  Embeddable

    Deskero VS Solarwinds Web Help Desk

     
  13. Deskpro icon

    Deskpro

     17 likes
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    Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise.

    License model

    Application types

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    Deskpro's Help Centre and Knowledge Base

    Deskpro Features

    1.  Customer service
    2.  Knowledge base

    Deskpro VS Solarwinds Web Help Desk

     
  14. HelpDesk 3 icon

    HelpDesk 3

     3 likes
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    Provides integrated live chat and SMS services alongside a sophisticated support ticket system supporting email, SQL IMAP, cron jobs, and unlimited operators. Features mobile optimization, client dashboards, customization options like CMS, billing alternatives, and a responsive, user-centric interface.

    License model

    Application type

    Country of Origin

    • CH flagSwitzerland

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Self-Hosted
    HelpDesk 3 screenshot 1

    HelpDesk 3 Features

    1.  Multiple languages
    2.  Helpdesk Ticketing

    HelpDesk 3 VS Solarwinds Web Help Desk

     
  15. Supportbench icon

    Supportbench

     2 likes
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    Top-rated B2B helpdesk with AI capabilities providing dynamic SLAs, native integrations with Salesforce and ChatGPT, it streamlines workflows for efficient support and enhances customer relationship management as businesses scale.

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Software as a Service (SaaS)
    Communication Hub

    Top Supportbench Features

    1.  Email Organizer
    2.  Reminders
    3.  Auto Responder
    4.  Unified inbox
    5.  Email template editor
    6.  Two-factor Authentication
    7.  Real time collaboration
    8.  Customer Segmentation
    9.  Support for @mentions
    10.  Ad-free
    11.  Chat Bot
    12.  Customer service

    Supportbench VS Solarwinds Web Help Desk

     
12 of 97 Solarwinds Web Help Desk alternatives