Apps similar to Solarwinds Web Help Desk include Deskhero. It's paid, but Libredesk and osTicket are free. Other options are Freshdesk, Zendesk, Fernand and Znuny. There's no shortage of Help Desk Platforms like Solarwinds Web Help Desk, with more than 100 alternatives for the web, Windows, Android, self-hosting and iPhone.
Cenvero Orion is an AI support agent you can embed on any website. It answers customer questions instantly using your knowledge base, suppresses hallucinations post-inference, and automatically escalates complex issues to human agents with ticket creation.
Happi is a new take on async customer support, simple to use and feels like having a conversation over DMs.
Awesome Support is the most versatile and feature-rich help-desk plugin for WordPress. Get started for free and add premium features as your business grows.
Fermi AI is a customer chat as a service which does not burn a hole in your pocket. Fermi AI is designed for business teams of all sizes.
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AI help desk solution that automates operations and support for IT, HR, and Customer Service, making businesses and customers successful by offering consumer-like self-service resolutions to users.
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Samanage is a true cloud, multi-tenant IT service desk and asset management solution. The software unifies the service desk and asset management offering so that clients can tie users, tickets and assets together seamlessly.
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Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.
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Launch and train virtual agents that double your automation rate with AI expertise.
A self-hosted ticketing system where every open ticket is a post-it note on a wall the people raising requests can see before they add to it.
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Really Simple Support is a lightweight, zero-setup helpdesk built specifically for solo founders and small teams. It gives you a branded support inbox and a hosted contact form — no DNS, no logins for customers, no complexity. Just drop a link on your site, and you’re ready to go.
The fastest, most versatile, and feature-rich WordPress support and customer ticketing plugin.
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