Solarwinds Web Help Desk Alternatives

Solarwinds Web Help Desk is described as 'SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly interface for managing service tickets, automating help desk tasks, and can be adapted for small and large organizations, as well as Managed Service' and is a Help Desk platform in the business & commerce category. There are more than 50 alternatives to Solarwinds Web Help Desk for a variety of platforms, including Web-based, Windows, Android, iPhone and Linux apps. The best Solarwinds Web Help Desk alternative is Libredesk, which is both free and Open Source. Other great apps like Solarwinds Web Help Desk are Freshdesk, osTicket, Zendesk and HelpDesk.

Solarwinds Web Help Desk iconSolarwinds Web Help Desk
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SolarWinds Web Help Desk is a web-based platform for help desk ticketing and IT asset management. It offers a user-friendly...

More about Solarwinds Web Help Desk
More about Solarwinds Web Help Desk
Solarwinds Web Help Desk alternatives page was last updated Jun 24, 2025
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  1. Bileto icon

    Bileto

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    Bileto is a ticketing tool. It is designed to help you to manage your support as efficiently as possible. It allows you to:

    License model

    • Free • Open Source

    Country of Origin

    • FR flagFrance
    • European Union flagEU

    Platforms

    • Self-Hosted
    • Docker
    Bileto screenshot 1

    Bileto VS Solarwinds Web Help Desk

     
  2. Gorgias Helpdesk icon

    Gorgias Helpdesk

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    Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    Rule engine combining external variables & machine learning

    Gorgias Helpdesk Features

    1.  Customer service

    Gorgias Helpdesk VS Solarwinds Web Help Desk

     
  4. Directly icon

    Directly

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    Launch and train virtual agents that double your automation rate with AI expertise.

    134 Directly alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online

    Directly Features

    1.  Customer service
    2.  Knowledge base

    Directly VS Solarwinds Web Help Desk

     
  5. Ad
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    Help Scout icon
    Help Scout

    Help Scout offers scalable customer support with a personalized email-like experience. Enjoy a clutter-free interface, excellent reporting, knowledge base, integrations, a robust API, and iPhone app support, allowing teams of all...

    https://www.helpscout.com
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  6. Fluent Support icon

    Fluent Support

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    The fastest, most versatile, and feature-rich WordPress support and customer ticketing plugin.

    License model

    • Freemium • Proprietary

    Application type

    Country of Origin

    • BD flagBangladesh

    Platforms

    • Online
    • Self-Hosted
    • web hosting
    • Wordpress
    Ticket Dashboard

    Fluent Support Features

    1.  Helpdesk Ticketing
    2. WordPress icon  WordPress Integration

    Fluent Support VS Solarwinds Web Help Desk

     
  7. SupportPal icon

    SupportPal

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    SupportPal is a powerful self-hosted help desk solution that is simple and intuitive to use. It supports a multi-channel inbox, including email, Twitter and Facebook. It comes with a host of automation and ticket management tools, like SLA plans, macros, filters, follow ups and...

    License model

    Application type

    Country of Origin

    • GB flagUnited Kingdom

    Platforms

    • Online
    • Self-Hosted
    Operator ticket view

    SupportPal Features

    1.  Helpdesk Ticketing
    2.  On-premises software

    SupportPal VS Solarwinds Web Help Desk

     
  8. ChangeGear icon

    ChangeGear

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    ChangeGear’s web-based IT Service Management (ITSM) software solution enables IT organizations to efficiently resolve IT requests and track, manage, and control IT services. The Service Desk edition includes the seamless integration of key ITSM processes: Incident Management...

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Online

    ChangeGear Features

    1.  Asset Management

    ChangeGear VS Solarwinds Web Help Desk

     
  10. Bornevia icon

    Bornevia

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    Bornevia is a simple team helpdesk software that brings all your customer service email, twitter, facebook, and live chat conversations in one place.

    License model

    Application types

    Country of Origin

    • ID flagIndonesia

    Platforms

    • Online
    • Android
    Bornevia screenshot 1

    Bornevia Features

    1.  Inbox Management
    2.  Customer service

    Bornevia VS Solarwinds Web Help Desk

     
  11. Aidlify icon

    Aidlify

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    Tired of lost emails, scattered conversations, and missed follow-ups? Aidlify brings everything together in one easy-to-use helpdesk. Emails and contact form submissions become organized tickets you can quickly assign, tag, and prioritize.

    License model

    • Freemium • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    Aidlify screenshot 1

    Properties

    1.  Privacy focused
    2.  Lightweight

    Features

    1.  Real time collaboration
    2.  Dark Mode
    3.  WYSIWYG Support
    4.  Auto Responder
    5.  No Coding Required
    6.  Ad-free
    7.  Helpdesk Ticketing

    Aidlify VS Solarwinds Web Help Desk

     
  12. HelpSpace icon

    HelpSpace

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    Are you tired of managing your customer requests in your email inbox? HelpSpace will simplify your customer support by piping all emails into a beautiful dashboard. Filters and predefined rules will help you to save hours of your valuable time.

    License model

    Application type

    Country of Origin

    • DE flagGermany
    • European Union flagEU

    Platforms

    • Software as a Service (SaaS)
    HelpSpace screenshot 1

    HelpSpace Features

    1.  Knowledge base
    2.  Helpdesk Ticketing

    HelpSpace VS Solarwinds Web Help Desk

     
  13. Auralis AI icon

    Auralis AI

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    Auralis AI is an AI-driven platform that enhances customer experience by automating support tasks with multilingual, 24/7 service and seamless CRM integration.

    License model

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)

    Properties

    1.  Privacy focused

    Features

    1.  No Coding Required
    2.  Real time collaboration
    3.  Reminders
    4.  Ad-free
    5.  Goal Tracking

    Auralis AI VS Solarwinds Web Help Desk

     
  14. Inboto icon

    Inboto

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    Inboto is an AI-powered email support agent that automates responses, manages subscriptions, and integrates with Stripe and knowledge bases. Boost productivity, reduce response times by 90%, and streamline workflows with intelligent automation.

    License model

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    Inboto screenshot 1

    Inboto Features

    1.  AI-Powered
    2.  Email automation
    3.  Gmail

    Inboto VS Solarwinds Web Help Desk

     

  15. RepairShopr

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    All-in-one computer repair ticketing system.

    License model

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad

    RepairShopr VS Solarwinds Web Help Desk

     
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