Gorgias Helpdesk
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Centralizes multichannel support into a single interface, automates ticket classification and responses with machine learning, integrates with CRM and eCommerce platforms, supports analytics, collaboration, shared inboxes, macros, SLAs, multi-language, and custom workflows.
Features
- Customer service
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Gorgias Helpdesk information
Developed by
Romain Lapeyre Licensing
Proprietary and Commercial product.Alternatives
169 alternatives listedSupported Languages
- English
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What is Gorgias Helpdesk?
Gorgias is a helpdesk designed for large-scale support. It offers an excellent API to link your CRM and order management system. It enables managing all customer support interactions on one screen. Gorgias' machine learning suggests responses to common requests, classifies tickets automatically, and can automate responses to frequent requests.