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Zono Support icon

Zono Support

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Centralizes email, live chat, Slack, Discord, WhatsApp, Instagram, Messenger and Telegram support. It verifies marketplace and storefront purchases on first contact, while an AI agent uses help articles, saved replies and resolved tickets to draft, answer or hand off requests.

Zono Support screenshot 1

Cost / License

  • Freemium
  • Proprietary

Platforms

  • Online
  • Software as a Service (SaaS)
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Zono Support was added to AlternativeTo by doug-lnu on and this page was last updated .

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What is Zono Support?

Zono Support is a help desk for software teams and digital-product sellers. It brings email, live chat, Slack, Discord, WhatsApp, Instagram, Messenger, and Telegram conversations into one inbox, and replies through the channel originally used by the customer. It can verify customers at first contact through Envato, Shopify, WordPress integrations such as Freemius, Easy Digital Downloads, and WooCommerce, as well as Gumroad, Lemon Squeezy, or a custom server.

Its AI agent uses a knowledge base, saved replies, and resolved tickets to handle support requests. It can reply automatically, create drafts for review, or hand conversations to a person; teams can stop the agent at any time. Plans include monthly AI credits.

Zono Support also includes a branded help center, chat widget, and email experience with custom-domain and language support. It provides a REST API, signed webhooks, and an MCP server for integrations with other tools.

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