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Help Scout

Help desk software

  • Online
  • Android
  • iPhone
  • Android Tablet
  • iPad
  • Software as a Service (SaaS)
Avg rating of 5 (1)| 1 comments

What is Help Scout?

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, a robust API, and iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.

Help Scout is used by companies that insist on a delightful customer experience. Trusted by 5,000 customers in 70+ countries including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.

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Help Scout Screenshots

Conversation view
iPhone App
Docs Report
Customer Happiness Report
Conversations Trends Report
Company Report
Productivity Report
Help Scout Help Desk Demo
 Suggest and vote on features

Help Scout Features

Help Scout information

  • Developed byHelp Scout PBC
  • LicensingProprietary and Commercial product.
  • PricingSubscription that costs between $12 and $35.
  • Alternatives115 alternatives listed

Supported Languages

  • English

Apple AppStore

  •   Updated
  •   3.04 avg rating
View in AppStore

Our users have written 1 comments and reviews about Help Scout, and it has gotten 29 likes

Help Scout was added to AlternativeTo by nickfrancis on and this page was last updated . Help Scout is sometimes referred to as HelpScout.

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Top positive comment ago
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I love this software. We're using FreeScout now for half a year and had no problems. We suggested to add the option to print conversations. It took only a few days to implement 4 free. Nice!

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Said about Help Scout as an alternative


Great commercial alternative with a nice looking UI

Positive comment ago
as an alternative to  


  • Documentation
  • Customer Support
  • Help Desk
  • CRM
  • email-management
  • Customer Feedback Manager

Recent user activities on Help Scout