Help Scout

    Help desk software

    ...

    What is Help Scout?

    Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.

    Customers don't need to confront a clunky ticket portal or juggle login credentials just to get help. Help Scout's clutter-free features are designed to keep teams, small and large, on the same page. With best in-class-reporting, an integrated knowledge base, tons of integrations, a robust API, and iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.

    Help Scout is used by companies that insist on a delightful customer experience. Trusted by 5,000 customers in 70+ countries including KissMetrics, Buffer, GrubHub, AngelList and Timbuk2.
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    • Top positive comment  11 months ago • 0 replies
    If this Review contains spam or other abuse, notify admins about it.

    I love this software. We're using FreeScout now for half a year and had no problems. We suggested to add the option to print conversations. It took only a few days to implement 4 free. Nice!

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    Said about Help Scout as an alternative

    Great commercial alternative with a nice looking UI
    Positive comment • over 4 years ago • as an alternative to   osTicket

    Tags

    • Customer Support
    • Help Desk
    • email-management
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    Help Scout

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     Official WebsiteDownload from Google Play StoreDownload from iPhone App Store

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    Summary

    Our users have written 1 comments and reviews about Help Scout, and it has gotten 29 likes

    • Developed by Help Scout PBC
    • Proprietary and Commercial product.
    • Subscription that costs between $12 and $35.
    • 109 alternatives listed

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    Help Scout was added to AlternativeTo by nickfrancis on Jul 18, 2012 and this page was last updated Sep 16, 2021. Help Scout is sometimes referred to as HelpScout.

    Recent user activities on Help Scout