Help Scout AlternativesHelp Desk Platforms & CRM Systems like Help Scout

Help Scout is described as 'Scales as a help desk, offering a personalized email-like experience. Features best-in-class reporting, integrated knowledge base, and mobile app' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to Help Scout for a variety of platforms, including Web-based, iPhone, Android, Windows and Mac apps. The best Help Scout alternative is FreeScout, which is both free and Open Source. Other great apps like Help Scout are Libredesk, Freshdesk, osTicket and Zendesk.

Help Scout iconHelp Scout
  29
  • ...

Scales as a help desk, offering a personalized email-like experience. Features best-in-class reporting, integrated...

More about Help Scout
More about Help Scout
Help Scout alternatives page was last updated Apr 22, 2025
Copy a direct link to this comment to your clipboard
  1. FreeScout icon

    FreeScout

     37 likes
    Copy a direct link to this comment to your clipboard

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    89 FreeScout alternatives

    License model

    • Freemium • Open Source

    Application types

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    FreeScout screenshot 1

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking

    FreeScout VS Help Scout

     
    Comments about FreeScout as an Alternative to Help Scout
    Guest
    Positive Nov 4, 2020
    1

    This is the best alternative to Help Scout i've tried

    Guest
    Positive Nov 12, 2020
    1

    It is basically an open source clone of Help Scout. Awesome!

    Help Scout Icon
    FreeScout icon

    • Almost everyone thinks FreeScout is a great Help Scout alternative.

    • FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Help Scout.

    • FreeScout is the most popular Open Source & free alternative to Help Scout.

    • FreeScout is Freemium and Open SourceHelp Scout is Paid and Proprietary
    • FreeScout is LightweightHelp Scout is not according to our users
  2. Libredesk icon

    Libredesk

     4 likes
    Copy a direct link to this comment to your clipboard

    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    29 Libredesk alternatives

    License model

    • Free • Open Source

    Application types

    Platforms

    • Self-Hosted
    • Docker
    Libredesk screenshot 1

    Properties

    1.  Privacy focused

    Features

    1.  No Tracking
    2.  Ad-free
    3.  AI-Powered
    4.  Canned responses
    5.  Helpdesk Ticketing
    6.  Task assignments

    Libredesk VS Help Scout

     
  4. Freshdesk icon

    Freshdesk

     124 likes
    Copy a direct link to this comment to your clipboard

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    50 Freshdesk alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace
    Freshdesk screenshot 1

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS Help Scout

     

    • Freshdesk is the most popular Web-based, Android, iPhone, iPad & Android Tablet alternative to Help Scout.

    • Freshdesk is Freemium and ProprietaryHelp Scout is Paid and Proprietary
  5. Ad
    Screenshot
    LiveChat icon
    LiveChat

    Live chat and helpdesk software as a service for ecommerce. Converts visitors into buyers, enables visitor chat, tracking via email, and offers a 14-day trial without credit card needed.

    https://www.livechat.com
    Learn More
  6. osTicket icon

    osTicket

     70 likes
    Copy a direct link to this comment to your clipboard

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives

    License model

    • Free • Open Source

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron
    Client Interface - Welcome Screen

    osTicket Features

    1.  Ad-free
    2.  Helpdesk Ticketing
    3.  Dockerized

    osTicket VS Help Scout

     
  7. Zendesk icon

    Zendesk

     66 likes
    Copy a direct link to this comment to your clipboard

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    253 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    Zendesk screenshot 1
    Zendesk screenshot 2
    Zendesk screenshot 3

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS Help Scout

     

    • Zendesk is the most popular commercial alternative to Help Scout.

    • Zendesk is Paid and ProprietaryHelp Scout is also Paid and Proprietary
  8. Tidio icon

    Tidio

     32 likes
    Copy a direct link to this comment to your clipboard

    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

    41 Tidio alternatives

    License model

    • Freemium • Proprietary

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Drupal
    • Joomla
    • Wordpress
    Tidio screenshot 1

    Top Tidio Features

    1.  Customer Segmentation
    2.  No Coding Required
    3.  Unified inbox
    4.  Auto Responder
    5.  Live Preview
    6.  Email automation
    7.  Visitor management
    8.  Segmenting visitors
    9.  Built-in AI Assistant
    10. WordPress icon  WordPress Integration
    11. Pipedrive icon  Pipedrive integration
    12. PrestaShop icon  Prestashop Integration

    Tidio VS Help Scout

     
  10. ProProfs Knowledge Base icon

    ProProfs Knowledge Base

     30 likes
    Copy a direct link to this comment to your clipboard

    ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...

    44 ProProfs Knowledge Base alternatives

    License model

    Application types

    Platforms

    • Online
    • Self-Hosted
    • Software as a Service (SaaS)
    ProProfs Knowledge Base screenshot 1

    Top ProProfs Knowledge Base Features

    1.  Knowledge base
    2.  Knowledge Management
    3.  Knowledge Base structuring
    4.  Employee Self service
    5.  FAQ Automation
    6.  Wiki documentation
    7.  Document templates
    8.  Self-Service Integration
    9.  Document Sharing
    10.  Wiki
    11.  Help Center
    12.  Self-Serve Capability

    ProProfs Knowledge Base VS Help Scout

     

    • ProProfs Knowledge Base is the most popular SaaS alternative to Help Scout.

    • ProProfs Knowledge Base is Paid and ProprietaryHelp Scout is also Paid and Proprietary
  11. Front icon

    Front

     25 likes
    Copy a direct link to this comment to your clipboard

    Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...

    111 Front alternatives

    License model

    Application types

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)
    Front screenshot 1

    Properties

    1.  Lightweight

    Features

    1.  Unified inbox
    2.  Real time collaboration
    3.  Support for @mentions
    4.  Shared inbox
    5.  Comment section
    6.  Email tracking
    7.  Built-in translation
    8. JIRA icon  Jira integration
    9.  Customer service
    10.  Built-in AI Assistant

    Front VS Help Scout

     
  12. HelpCrunch icon

    HelpCrunch

     170 likes
    Copy a direct link to this comment to your clipboard

    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    License model

    Application types

    Country of Origin

    • RU flagRussia

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)
    Chat Widget

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5. Slack icon  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent

    HelpCrunch VS Help Scout

     
  13. HelpDesk icon

    HelpDesk

     2 likes
    Copy a direct link to this comment to your clipboard

    Streamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 support to ensure efficient operations and customer satisfaction improvements.

    31 HelpDesk alternatives

    License model

    Application type

    Country of Origin

    • International

    Platforms

    • Online
    • UNIX Web Browser
    • LiveChat
    • Software as a Service (SaaS)
    HelpDesk screenshot 1

    Top HelpDesk Features

    1.  Customer Segmentation
    2.  Real time collaboration
    3.  Auto Responder
    4.  No Coding Required
    5.  Extensible by Plugins/Extensions
    6.  Marketing Automation
    7.  WYSIWYG Support
    8.  Email template editor
    9.  Ad-free
    10.  Customer management
    11.  Customer service
    12.  Helpdesk Ticketing

    HelpDesk VS Help Scout

     
  14. LiveChat icon

    LiveChat

     20 likes
    Copy a direct link to this comment to your clipboard

    Live chat and helpdesk software as a service for ecommerce. Converts visitors into buyers, enables visitor chat, tracking via email, and offers a 14-day trial without credit card needed.

    224 LiveChat alternatives

    License model

    Application types

    Country of Origin

    • PL flagPoland
    • European Union flagEU

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • iPad
    Agent app

    Properties

    1.  Lightweight
    2.  Customizable

    Features

    1.  Custom widgets
    2.  Marketing Automation
    3.  Auto Responder
    4.  Customer Segmentation
    5.  Real time collaboration
    6.  Multiple Account support
    7.  Ad-free
    8.  End-to-End Encryption
    9.  Two-factor Authentication
    10.  Website Monitoring
    11.  Dark Mode
    12.  No Coding Required

    LiveChat VS Help Scout

     
  15. Missive icon

    Missive

     16 likes
    Copy a direct link to this comment to your clipboard

    Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.

    22 Missive alternatives

    License model

    Application types

    Country of Origin

    • CA flagCanada

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    The perfect shared inbox!

    Missive Features

    1.  Unified inbox
    2.  Shared inbox
    3.  Threaded Conversations
    4.  Email Scheduling
    5.  Multiple Account support
    6.  Customer service
    7.  Email automation
    8.  Integrated Web Browser
    9.  Snooze Mail

    Missive VS Help Scout

     
12 of 123 Help Scout alternatives