Help Scout Alternatives
Help Scout is described as 'scales like any other help desk, but the customer experience is personalized like a normal email' and is a customer support tool in the business & commerce category. There are more than 100 alternatives to Help Scout for a variety of platforms, including Web-based, Android, iPhone, Windows and Mac apps. The best Help Scout alternative is FreeScout, which is both free and Open Source. Other great apps like Help Scout are osTicket, Freshdesk, Zendesk and ProProfs Knowledge Base.
Help Scout alternatives are mainly Customer Support Tools but may also be Help Desk Apps or Team Collaboration Tools. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Help Scout.FreeScout
Is this is a good alternative?YesNo- Freemium • Open Source
- Help Desk App
- Customer Support Tool
25 FreeScout alternatives- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
- - FreeScout is the most popular Windows, Mac, Linux & Self-Hosted alternative to Help Scout.
- - FreeScout is the most popular Open Source & free alternative to Help Scout.
FreeScout Features
Comments about FreeScout as a Alternative to Help Scout
This is the best alternative to Help Scout i've tried
1It is basically an open source clone of Help Scout. Awesome!
1osTicket
Is this is a good alternative?YesNo- Free • Open Source
- Help Desk App
- Customer Support Tool
- Task Management Tool
102 osTicket alternatives- Windows
- Linux
- Online
- MySQL Community Edition
- Self-Hosted
- PHP
- Cloudron
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
- - osTicket is the most popular Web-based alternative to Help Scout.
osTicket Features
Freshdesk
Is this is a good alternative?YesNo- Freemium • Proprietary
- Help Desk App
- Customer Support Tool
- Customer Feedback Manager
218 Freshdesk alternatives- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Chrome OS
- Android Tablet
- iPad
- Google Apps
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
- - Freshdesk is the most popular Android, iPhone, iPad & Android Tablet alternative to Help Scout.
Freshdesk Features
Zendesk
Is this is a good alternative?YesNo- Paid • Proprietary
- Help Desk App
- Customer Support Tool
234 Zendesk alternatives- Online
- Android
- iPhone
- Android Tablet
- iPad
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- - Zendesk is the most popular commercial alternative to Help Scout.
Zendesk Features
ProProfs Knowledge Base
Is this is a good alternative?YesNo- Paid • Proprietary
- Customer Support Tool
- Help Desk App
- CRM System
38 ProProfs Knowledge Base alternatives- Online
- Self-Hosted
- Software as a Service (SaaS)
ProProfs Knowledge Base is knowledge management software used to create highly-searchable online FAQ’s to improve customer service and reduce tickets. ProProfs helps centralize access to all your files, documents and how-to articles ensuring they can be accessed across multiple...
- - ProProfs Knowledge Base is the most popular SaaS alternative to Help Scout.
ProProfs Knowledge Base Features
ProProfs Help Desk
Is this is a good alternative?YesNo170 ProProfs Help Desk alternatives- Paid • Proprietary
- Help Desk App
- Customer Support Tool
- Online
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
ProProfs Help Desk Features
Zammad
Is this is a good alternative?YesNo35 Zammad alternatives- Free • Open Source
- Customer Support Tool
- Help Desk App
- Linux
- Self-Hosted
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Zammad Features
HelpCrunch
Is this is a good alternative?YesNo- Paid • Proprietary
- Customer Support Tool
- Help Desk App
- Email Marketing Service
244 HelpCrunch alternatives- Online
- Android
- iPhone
- Software as a Service (SaaS)
Live chat software for small businesses and startups.
All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
HelpCrunch Features
Front
Is this is a good alternative?YesNo- Paid • Proprietary
- Customer Support Tool
- Team Collaboration Tool
- Email Client
102 Front alternatives- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Software as a Service (SaaS)
Front is the first email management software for teams that integrates with the tools you already use. With Front, you can assign messages to teammates, write comments for internal collaboration or set reminders to respond later.
Front Features
Corteza Service Cloud
Is this is a good alternative?YesNo- Free • Open Source
- CRM System
- Customer Support Tool
- Customer Feedback Manager
47 Corteza Service Cloud alternatives- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- iPad
- Self-Hosted
With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
Corteza Service Cloud Features
Missive
Is this is a good alternative?YesNo- Freemium • Proprietary
- Customer Support Tool
- Email Client
- Team Collaboration Tool
17 Missive alternatives- Mac
- Windows
- Online
- Android
- iPhone
Collaborative email and threaded group chat for productive teams. A single app for all your internal and external communication.
Missive Features
Crust Service Cloud
Is this is a good alternative?YesNo- Free • Open Source
- Team Collaboration Tool
62 Crust Service Cloud alternatives- Mac
- Windows
- Linux
- Online
- Android
- iPhone
- Android Tablet
- iPad
- Self-Hosted
Crust Service Cloud is a free, open-source and self-hosted customer service desk, built on the Crust Low-Code platform. It enables businesses to deliver faster and more personalised service to their clients, across multiple channels.
Crust Service Cloud Features