FreeScout
36 likes
Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
License model
- Freemium • Open Source
Application types
Platforms
- Mac
- Windows
- Linux
- MySQL Community Edition
- Self-Hosted
- MariaDB
- Laravel
- PHP
- Cloudron
Features
FreeScout News & Activities
Highlights • All activities
Recent News
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- PredatorQ liked FreeScout
- Bleauhaus reviewed FreeScout
- Bleauhaus liked FreeScout
- rajarshikhatua100 liked FreeScout
K0RR added FreeScout as alternative to Tiledesk, Smartsupp, ChatbotPack.com and OpenWidget- elch reviewed FreeScout
FreeScout currently is the best open source ticketing solution out there! I can especially recommend the modules you can buy - they are a good way to support the devs and they blow other solutions absolutely out of the water! I'm overwhelmed with FreeScout.
- elch liked FreeScout
FreeScout information
Licensing
Open Source (AGPL-3.0) and Freemium product.Pricing
One time purchase (perpetual license) ranging between $3 and $26 + free version with limited functionality.Written in
Rating
Average rating of 4.7Alternatives
80 alternatives listedSupported Languages
AlternativeTo Categories
Office & Productivity, Business & Commerce, DevelopmentGitHub repository
- 3,345 Stars
- 519 Forks
- 32 Open Issues
- Updated Mar 9, 2025
Comments and Reviews
From a developer standpoint, it's been a dream to work with FreeScout. We managed to get rid of our Salesforce account this summer, transitioning our support team to use FreeScout with some custom extensions to tie into our backend systems. Really nice developer experience and our team using it has really enjoyed it too. Not bloated, not overloaded with features, but very well thought out.
It's extremely good, i love it. 5 stars for the design. 5 stars for the user experience. Everyone loves it. Best in class.
Everything is an extra module that you need to pay extra. Thinking any feature, like being able to see a list of customers? That's $10, thanks! The list grows quickly, I needed 40 extra paid modules for fit my usage. But very good quality, so i paid. 4 stars for this because anyway the quality is very high.
But the developer is super rude, after i spent $400 in modules he just blocked me after asking a single (!!!) question "don't waste my time". I know that maybe answering the same question many times is tiring, but now I have no other way than asking a chargeback to my bank.
+1
Great tool, great code, great style. We were looking for a free and self-hosted email management tool for a long time and found FreeScout only now. It is a pleasure to work with the unobtrusive yet powerful user interface. This seems to be unique in a market of bloated, old-fashioned or overdone, social media focused and overpriced services, hosted on someone else's systems. Prices for the modules are ridiculous compared to the great added value. Could easily be a multiple while still being worth the money.
FreeScout currently is the best open source ticketing solution out there! I can especially recommend the modules you can buy - they are a good way to support the devs and they blow other solutions absolutely out of the water! I'm overwhelmed with FreeScout.
Amazing software! Great job, guys, I'm impressed!
Incredible self-hosted alternative to Helpscout and Zendesk type platforms. Premium extensions are one-off purchases, not subscriptions. Never had it break down on me, always reliable and functional updates. An absolute winner and keeper!
Super nice UI compared to other clumsy ticketing systems