Helpdock

Helpdock is a self-hosted customer support platform released under the AGPL-3.0 and deployed with Docker Compose. Email, WhatsApp, Telegram, Instagram, Messenger, a live chat widget, a web form and a REST API all file into one ticket desk with statuses, SLAs with business hours, automation rules, macros and assignment. Each brand gets its own help center on its own domain, its own widget theme and its own AI knowledge, and one install serves many brands, kept apart by Postgres row-level security.

The built-in AI drafts replies for agents and can answer customers in the widget, Telegram and email, but only from the brand's knowledge base: it cites its sources and hands the conversation to a person when the knowledge base does not answer. Personal data is redacted before any model call, and any provider can be used, including local models.

The admin app, help center, widget and emails ship in English and Arabic with right-to-left layouts. Staff can sign in with SAML or OpenID Connect single sign-on, and importers bring ticket history over from Zendesk, Freshdesk and Zoho Desk.