FreeScout Alternatives

FreeScout is described as 'Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting' and is a Help Desk app in the business & commerce category. There are more than 25 alternatives to FreeScout for a variety of platforms, including Online / Web-based, SaaS, Android, iPhone and Windows. The best alternative is osTicket, which is both free and Open Source. Other great apps like FreeScout are Zendesk, Freshdesk, ProProfs Help Desk and Zammad.

FreeScout alternatives are mainly Help Desk Apps but may also be Customer Support Tools or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of FreeScout.

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FreeScout

Freemium • Open Source
Help Desk App

Mac
Windows
Linux
MySQL Community Edition
Self-Hosted
MariaDB
Laravel
PHP
Cloudron

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout...

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osTicket
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No
Free • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
104 alternatives to osTicket
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
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osTicket Features
Ticketing
Helpdesk ticketing
Dockerized
Zendesk
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
iPad
Android Tablet
236 alternatives to Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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Zendesk Features
Knowledge base
Email integration
On Demand
Freshdesk
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Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
216 alternatives to Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
ProProfs Help Desk
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Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
172 alternatives to ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
Zammad
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Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
37 alternatives to Zammad
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
((OTRS)) Community Edition
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Yes
No
Free Personal • Open Source
Help Desk App
Customer Support Tool
Task Management Tool
Mac
Linux
Online
Self-Hosted
Perl
87 alternatives to ((OTRS)) Community Edition
((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.
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((OTRS)) Community Edition Features
SLA
SOAP API
Ticketing
Email notifications
Helpdesk ticketing
Knowledge base
Discontinued
From https://community.otrs.com :With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
DeskXpand
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Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Online
Software as a Service (SaaS)
210 alternatives to DeskXpand
DeskXpand is everything you need to have effective communication between you and your customers. A full-fledged ticket management system that comes with the right tools to provide a seamless and cost-efficient customer experience.
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DeskXpand Features
1. Desktop SharingDeskXpand enables you to share your screen with other people in the same office or working remotely.
2. No Coding RequiredDeskXpand can be used without an coding or programming skills.
3. LightweightDeskXpand consumes less device resources compared to similar apps.
4. Real time collaborationMultiple users can work together in DeskXpand simultaneously.
5. Auto ResponderDeskXpand allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
6. Extensible by Plugins/ExtensionsDeskXpand can be extended with add-ons, plugins and extensions.
7. Ad-freeDeskXpand doesn't contain any form of external advertising.
Ticketing
Helpdesk ticketing
Help Scout
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
CRM System
Online
Android
iPhone
Android Tablet
iPad
Software as a Service (SaaS)
117 alternatives to Help Scout
Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
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Help Scout Features
Ticketing
Customer service
Knowledge base
HelpDesk
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Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
Online
Web Browser
Software as a Service (SaaS)
LiveChat
9 alternatives to HelpDesk
HelpDesk is an easy-to-use ticketing system for managing communication with customers.
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HelpDesk Features
1. Customer SegmentationHelpDesk allows you to divide your customers into segments, so you can determine and work with your target audience.
2. Real time collaborationMultiple users can work together in HelpDesk simultaneously.
3. Auto ResponderHelpDesk allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
4. No Coding RequiredHelpDesk can be used without an coding or programming skills.
5. Extensible by Plugins/ExtensionsHelpDesk can be extended with add-ons, plugins and extensions.
6. Ad-freeHelpDesk doesn't contain any form of external advertising.
Customer management
Customer service
Helpdesk ticketing
Ticketing
Engati
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Yes
No
Freemium • Proprietary
Android
iPhone
Zapier
Google Calendar
Software as a Service (SaaS)
Salesforce.com
Google Drive - Sheets
207 alternatives to Engati
Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
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Engati Features
AI-Powered
Multiple languages
Bots
Chat Bot