FreeScout is described as 'Free open-source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting' and is a Help Desk platform in the business & commerce category. There are more than 100 alternatives to FreeScout for a variety of platforms, including Web-based, SaaS, Android, iPhone and iPad apps. The best FreeScout alternative is Deskhero. It's not free, so if you're looking for a free alternative, you could try Libredesk or HubSpot. Other great apps like FreeScout are Freshdesk, Zendesk, osTicket and Dolibarr.
Unified platform offering email, SMS, automation, transactional messages, integrations with CMS, e-commerce, social and chat tools, robust API, competitive email-based pricing, free and scalable plans, and multi-channel audience engagement management.
Deskhero is an AI email support platform that connects to Gmail or Outlook and suggests contextual replies using customer history, knowledge base content, and Shopify data.
Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.
HubSpot centralizes tools for marketing automation, sales, service, and operations. Features include free CRM, AI content, and a drag-and-drop site builder, offering a comprehensive business solution that unifies customer data across teams and integrates with external apps.
Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, secure access, and customer feedback features.
Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.
Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.
Dolibarr ERP & CRM is a modern and easy to use open-source web software package to manage your business (customers, invoices, orders, products, stocks, agenda, e-mailings, shipments...).
Front is an email management software that facilitates team collaboration by integrating with existing tools. It assigns messages to team members, allows internal comments, sets reminders for responses, offers templates for common questions, and has a collision detection feature...
Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
Leverage a unified platform for managing calls, emails, live chat, and social media. Enhance issue resolution by 56% with call center tools, save resources with a ticketing system, and boost earnings by 48% using a fast chat widget. Create knowledge bases easily.
tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.
France
EU
Sweden
United States
Germany
Slovakia
Deskhero sits on top of your inbox drafts AI replies and pulls live Shopify order data making email support faster and easier to handle.