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    FreeScout Alternatives

    FreeScout is described as 'Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting' and is a Help Desk app in the business & commerce category. There are more than 25 alternatives to FreeScout for a variety of platforms, including Online / Web-based, SaaS, Android, iPhone and iPad. The best alternative is osTicket, which is both free and Open Source. Other great apps like FreeScout are Freshdesk, ProProfs Help Desk, Zammad and Zendesk.

    FreeScout is mainly a Help Desk App but alternatives to it may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of FreeScout.
    This page was last updated May 16, 2022
    FreeScout
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    • FreemiumOpen Source
    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron
    More
    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout...
    Learn more about FreeScout

      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
      More
      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
    1. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.


    2. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
    3. Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
    4. Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.


    5. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      • Software as a Service (SaaS)
      More
      Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
      • FreemiumProprietary
      • Android
      • iPhone
      • Zapier
      • Google Calendar
      • Software as a Service (SaaS)
      • Salesforce.com
      • Google Drive - Sheets
      More
      Engati is one of the best free Chatbot and Live chat platform to build bots in minutes without programming. Build once and publish across 14 major platforms - Messenger, WhatsApp, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, and Website.
      • Mac
      • Windows
      • Linux
      • Online
      • Android
      • iPhone
      • Blackberry
      • Android Tablet
      • Windows Phone
      • iPad
      More
      Kayako is effortless customer service software that helps teams be more productive and build customer loyalty.
    6. Raiseaticket is a 100% free web-based helpdesk solution. The system is built to service organizations of all sizes and can handle multi-team, multi-vendor, OEM and multi-company web and email customer support operations.
    Showing 10 of 25 alternatives