LiveAgent Alternatives

LiveAgent is described as 'Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Simple, yet powerful interface: Answer mails, chats, phone calls, Facebook posts and private messages and' and is a popular customer support tool in the business & commerce category. There are more than 100 alternatives to LiveAgent for a variety of platforms, including Online / Web-based, Android, iPhone, iPad and Self-Hosted solutions. The best alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try Chatwoot or Freshdesk. Other great apps like LiveAgent are ProProfs Chat, UseResponse, ProProfs Help Desk and tawk.to.

LiveAgent alternatives are mainly Customer Support Tools but may also be Help Desk Apps or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of LiveAgent.

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LiveAgent

Paid • Proprietary
Customer Support Tool

Online
Android
iPhone
Android Tablet
iPad
PHP

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live...

Learn more about LiveAgent

Zendesk
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No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
Android
iPhone
iPad
Android Tablet
236 alternatives to Zendesk
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
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Zendesk Features
Knowledge base
Email integration
On Demand
Chatwoot
Do you think this is a good alternative?
Yes
No
Freemium • Open Source
Customer Support Tool
Help Desk App
CRM System
Self-Hosted
Software as a Service (SaaS)
Cloudron
200 alternatives to Chatwoot
Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.
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Chatwoot Features
Whatsapp integration
Live Support Chat
Telegram integration
Agent dashboard
Facebook Messenger integration
Chat widget
Customer service
Freshdesk
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk App
Customer Support Tool
Customer Feedback Manager
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
217 alternatives to Freshdesk
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
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Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
Freshdesk vs LiveAgent opinions
QualityUnit
Very similar features, UI. Pricing as well.
Positive comment•
0

saasgh
Almost identical functionality and pricing
Positive comment•
0
ProProfs Chat
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Customer Support Tool
Mac
Windows
Linux
Android
iPhone
Windows Phone
iPad
95 alternatives to ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products...
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ProProfs Chat Features
Proactive chat
Canned responses
Visitor tracking
Real-time visitor monitoring
Statistics and Reports
Integration with CRMs
Live Support Chat
Live chat for websites
UseResponse
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk App
Customer Feedback Manager
Online
Self-Hosted
190 alternatives to UseResponse
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
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UseResponse Features
1. Kanban BoardUseResponse allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
Helpdesk ticketing
Customizable
Idea management
Task assignments
Kanban Chart
Chatbot Builder
Product Roadmap Management
Multiple languages
Community-based
Knowledge base
ProProfs Help Desk
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Yes
No
Paid • Proprietary
Help Desk App
Customer Support Tool
Online
172 alternatives to ProProfs Help Desk
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
tawk.to
Do you think this is a good alternative?
Yes
No
Freemium • Proprietary
Customer Support Tool
Help Desk App
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Internet Explorer
Google Chrome
Safari
Wordpress
168 alternatives to tawk.to
tawk.to is a live chat app that lets you monitor and chat with visitors on your website or from a customizable page.
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tawk.to Features
Triggers
Helpdesk ticketing
Chat history
Customer service
Online chat
Live Support Chat
Live chat for websites
Visitor tracking
Add a screenshot
InvGate Service Desk
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Yes
No
Paid • Proprietary
Help Desk App
Workflow Automation Tool
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Self-Hosted
Software as a Service (SaaS)
102 alternatives to InvGate Service Desk
InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. offering Incident, Problem, Change, Asset & Knowledge processes. visual workflow builder, business analytics reporting, dashboards, SLAs, email ticketing.
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InvGate Service Desk Features
1. GamificationInvGate Service Desk makes use of game-design elements such as point scoring, competition, achievements, etc.
Knowledge base
Helpdesk ticketing
Configurable
Servicedesk
Ticketing
Zammad
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Yes
No
Free • Open Source
Customer Support Tool
Help Desk App
Linux
Self-Hosted
37 alternatives to Zammad
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
HelpCrunch
Do you think this is a good alternative?
Yes
No
Paid • Proprietary
Customer Support Tool
Help Desk App
Email Marketing Service
Online
Android
iPhone
Software as a Service (SaaS)
240 alternatives to HelpCrunch
Live chat software for small businesses and startups.

All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
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HelpCrunch Features
1. Marketing AutomationHelpCrunch can automate marketing campaigns and activities throughout the customer journey by automatic workflows.
Email automation
Integrated Chat
Automatic messages
Slack integration
Live Support Chat
Helpdesk ticketing
Pricing per agent
Customizable
Live chat for websites
Email tracking