LiveAgent is described as 'Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms' and is a popular app in the Business & Commerce category. There are more than 100 alternatives to LiveAgent for a variety of platforms, including the Web, Android, iPhone, SaaS and Windows. The best alternative is tawk.to, which is free. Other great apps like LiveAgent are Freshdesk (Freemium), ProProfs Help Desk (Paid), UseResponse (Paid) and Zammad (Free, Open Source).
- 180 alternatives
- Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook... View 190 alternatives to Freshdesk
- Freemium • Proprietary
- Chrome OS
- Android Tablet
- Google Apps
Freshdesk vs LiveAgentAlmost identical functionality and pricingVery similar features, UI. Pricing as well.
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction. View 80 alternatives to ((OTRS)) Community Edition
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- Free Personal • Open Source
- InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface. Code-free config for Incident, Problem, Change, Asset & Knowledge processes. Smart request management, workflow automation & unmatched user collaboration. View 93 alternatives to InvGate Service Desk
- Paid • Proprietary
- Android Tablet