LiveAgent AlternativesHelp Desk Platforms & CRM Systems like LiveAgent

LiveAgent is described as 'Enhance customer support with a platform offering multi-channel communication via calls, emails, chat, and social media, with fast, efficient tools' and is a popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to LiveAgent for a variety of platforms, including Web-based, Android, iPhone, SaaS and iPad apps. The best LiveAgent alternative is Libredesk, which is both free and Open Source. Other great apps like LiveAgent are Freshdesk, FreeScout, Zendesk and Chatwoot.

LiveAgent iconLiveAgent
  56
  • ...

Enhance customer support with a platform offering multi-channel communication via calls, emails, chat, and social media,...

More about LiveAgent
LiveAgent alternatives page was last updated Feb 27, 2025
Copy a direct link to this comment to your clipboard
  1. Libredesk icon
     5 likes
    Copy a direct link to this comment to your clipboard

    Self-hosted support platform offering multi-inbox management, smart automation, AI-assisted responses, granular permissions, macros, BI tools integration, SLAs, and command bar functionality.

    License model

    • FreeOpen Source

    Platforms

    • Self-Hosted
    • Docker

    Properties

    1.  Privacy focused

    Features

    1.  No Tracking
    2.  Ad-free
    3.  AI-Powered
    4.  Canned responses
    5.  Helpdesk Ticketing
    6.  Task assignments

    Libredesk VS LiveAgent

     
    • Libredesk is the most popular Self-Hosted alternative to LiveAgent.

    • Libredesk is the most popular Open Source & free alternative to LiveAgent.

    • Libredesk is Free and Open SourceLiveAgent is Paid and Proprietary
    • Libredesk is Privacy focusedLiveAgent is not according to our users
  2. Freshdesk icon
     124 likes
    Copy a direct link to this comment to your clipboard

    Comprehensive help desk software offering advanced ticketing, multichannel communication, automation, collaboration, self-service, and data security to enhance personalized service delivery.

    50 Freshdesk alternatives

    License model

    • FreemiumProprietary

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Freshdesk Features

    1.  Ad-free
    2.  Pricing per agent
    3.  Customer service
    4.  Ads monitoring
    5.  AI-Powered
    6.  Automatic customer engagement
    7.  Scheduled Reports
    8.  Task assignments
    9.  Supports SSL Certificates

    Freshdesk VS LiveAgent

     
    Comments about Freshdesk as an Alternative to LiveAgent
    David Cacik
    Positive Jul 2, 2019
    0

    Almost identical functionality and pricing

    QualityUnit
    Positive Dec 21, 2015
    0

    Very similar features, UI. Pricing as well.

    LiveAgent Icon
    Freshdesk icon
    • Almost everyone thinks Freshdesk is a great LiveAgent alternative.

    • Freshdesk is the most popular Web-based, Windows, Android, Mac, iPhone, Linux, iPad & Android Tablet alternative to LiveAgent.

    • Freshdesk is Freemium and ProprietaryLiveAgent is Paid and Proprietary
  3. FreeScout icon
     37 likes
    Copy a direct link to this comment to your clipboard

    Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP8+MySQL application which can be easily deployed even on a shared hosting.

    89 FreeScout alternatives

    License model

    • FreemiumOpen Source

    Platforms

    • Mac
    • Windows
    • Linux
    • MySQL Community Edition
    • Self-Hosted
    • MariaDB
    • Laravel
    • PHP
    • Cloudron

    Properties

    1.  Lightweight
    2.  Privacy focused

    Features

    1.  Helpdesk Ticketing
    2.  Multiple mailboxes
    3.  SMTP Support
    4.  IMAP Support
    5.  Email workflows
    6.  Workflow Automation
    7.  Auto Responder
    8.  Support for Multiple Users
    9.  SPF support
    10.  Ad-free
    11.  Based on Laravel
    12.  No Tracking

    FreeScout VS LiveAgent

     
  4. Zendesk icon
     67 likes
    Copy a direct link to this comment to your clipboard

    Web-based software offering customer support features like a ticket system and self-service platform. It provides support through email, voice, messaging, and social media with AI assistance for 24/7 availability. Includes analytics, intelligent routing, and customization.

    252 Zendesk alternatives

    License model

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand

    Zendesk VS LiveAgent

     
    • Zendesk is the most popular commercial alternative to LiveAgent.

    • Zendesk is Paid and ProprietaryLiveAgent is also Paid and Proprietary
  5. Chatwoot icon
     24 likes
    Copy a direct link to this comment to your clipboard

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    216 Chatwoot alternatives

    License model

    • FreemiumOpen Source

    Country of Origin

    • US flagUnited States

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Chatwoot Features

    1.  Unified inbox
    2.  Live Support Chat
    3. WhatsApp icon  Whatsapp integration
    4. Telegram icon  Telegram integration
    5.  Agent dashboard
    6.  Built-in AI Assistant
    7. Messenger icon  Facebook Messenger integration
    8.  Chat widget
    9.  Customer service

    Chatwoot VS LiveAgent

     
    • Chatwoot is the most popular SaaS alternative to LiveAgent.

    • Chatwoot is Freemium and Open SourceLiveAgent is Paid and Proprietary
  6. Tidio  icon
     35 likes
    Copy a direct link to this comment to your clipboard

    Platform offering live chat and AI chatbot services for ecommerce; manages customer inquiries, supports multiple languages, provides analytics, and scales operations affordably with automated Flows handling tasks like lead conversion and abandoned cart recovery.

    40 Tidio alternatives

    License model

    • FreemiumProprietary

    Country of Origin

    • US flagUnited States

    Platforms

    • Mac
    • Windows
    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • BigCommerce
    • Shopify
    • Software as a Service (SaaS)
    • Wordpress
    • WooCommerce
    • PrestaShop
    • Adobe Commerce

    Top Tidio Features

    1.  Built-in AI Assistant
    2.  Customer Segmentation
    3.  Unified inbox
    4.  Auto Responder
    5.  No Coding Required
    6.  Ad-free
    7.  Real time collaboration
    8.  Multiple Account support
    9.  Two-factor Authentication
    10.  Email Scheduling
    11.  Import CSV Data
    12.  WYSIWYG Support

    Tidio VS LiveAgent

     
  7. Intercom icon
     55 likes
    Copy a direct link to this comment to your clipboard

    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    279 Intercom alternatives

    License model

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone

    Intercom Features

    1.  Customer Segmentation
    2.  Cloud-Based CRM
    3.  Live chat for websites
    4.  Chat Bot
    5.  Canned responses
    6.  Social media integration
    7.  Helpdesk Ticketing
    8.  Knowledge base
    9.  Onboarding

    Intercom VS LiveAgent

     
  8. HelpCrunch icon
     170 likes
    Copy a direct link to this comment to your clipboard

    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    License model

    Country of Origin

    • RU flagRussia

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5. Slack icon  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent

    HelpCrunch VS LiveAgent

     
  9. UserVoice icon
     79 likes
    Copy a direct link to this comment to your clipboard

    Centralizes and transforms customer feedback into actionable insights, fostering continuous innovation with customizable roadmaps and efficient real-time tools, enhancing engagement and prioritizing impactful features for dynamic product evolution.

    195 UserVoice alternatives

    License model

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Software as a Service (SaaS)

    UserVoice Features

    1.  Suggestion voting
    2. WordPress icon  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting

    UserVoice VS LiveAgent

     
  10. HelpDesk icon
     2 likes
    Copy a direct link to this comment to your clipboard

    Streamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 support to ensure efficient operations and customer satisfaction improvements.

    License model

    Application type

    Country of Origin

    • International

    Platforms

    • Online
    • UNIX Web Browser
    • LiveChat
    • Software as a Service (SaaS)

    Top HelpDesk Features

    1.  Customer Segmentation
    2.  Real time collaboration
    3.  Auto Responder
    4.  No Coding Required
    5.  Extensible by Plugins/Extensions
    6.  Marketing Automation
    7.  WYSIWYG Support
    8.  Email template editor
    9.  Ad-free
    10.  Customer management
    11.  Customer service
    12.  Helpdesk Ticketing

    HelpDesk VS LiveAgent

     
  11. Zendesk Chat icon
     36 likes
    Copy a direct link to this comment to your clipboard

    Zendesk Chat (formerly Zopim) is the fastest way to engage your customers with live chat software. Try it free on Zendesk and put all your customer conversations in one place.

    License model

    • FreemiumProprietary

    Application type

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • Software as a Service (SaaS)

    Zendesk Chat Features

    1.  Live Support Chat

    Zendesk Chat VS LiveAgent

     
    Comments about Zendesk Chat as an Alternative to LiveAgent
    QualityUnit
    Positive Dec 21, 2015
    0

    Livechat is similar that the one Zopim offers. LiveAgent has ticketing in addition.

    LiveAgent Icon
    Zendesk Chat icon
    • Zendesk Chat is Freemium and ProprietaryLiveAgent is Paid and Proprietary
  12. UseResponse icon
     132 likes
    Copy a direct link to this comment to your clipboard

    UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

    License model

    Country of Origin

    • US flagUnited States

    Platforms

    • Online
    • Self-Hosted

    Properties

    1.  Customizable

    Features

    1.  Helpdesk Ticketing
    2.  Kanban Board
    3.  Product Roadmap Management
    4.  Chatbot Builder
    5.  Idea management
    6.  Task assignments
    7.  Kanban Chart
    8.  Knowledge base

    UseResponse VS LiveAgent

     
12 of 222 LiveAgent alternatives