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LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms. Si...

  • Online
  • Android
  • iPhone
  • Android Tablet
  • iPad
  • PHP
Avg rating of 4.1 (11)| 11 comments

LiveAgent Screenshots

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 Suggest and vote on features

LiveAgent Features

  1.  GamificationLiveAgent makes use of game-design elements such as point scoring, competition, achievements, etc.
  2.  VoiP CallsLiveAgent allows you to make voice calls over Internet using the Voice over Internet Protocol (VoIP).

LiveAgent information

  • Developed byQualityUnit
  • LicensingProprietary and Commercial product.
  • PricingOne time purchase (perpetual license)
  • RatingAverage rating of 4.1 (11 ratings)
  • Alternatives189 alternatives listed

Supported Languages

  • English
  • Arabic
  • Bosnian
  • Bulgarian
  • Catalan; Valencian
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Estonian
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Latvian
  • Lithuanian
  • Macedonian
  • Malay
  • Norwegian Bokmål
  • Persian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Serbian
  • Chinese
  • Slovak
  • Slovene
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Ukrainian
  • Vietnamese

Apple AppStore

  •   Updated
  •   1.73 avg rating
View in AppStore

Our users have written 11 comments and reviews about LiveAgent, and it has gotten 56 likes

LiveAgent was added to AlternativeTo by jurajsim on and this page was last updated . LiveAgent is sometimes referred to as Ladesk.

Comments and Reviews  Post a comment/review

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barneybell
  
Top positive comment ago
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We switched to LiveAgent about 6 months from another chat software provider and have no regrets.

LiveAgent providers a much richer and more customisable chat solution for visitors to the David Salisbury Joinery Ltd website. The result is we have more engaged chats which better to better qualified sales leads.

The additional bonus is the loading speed of the chat widget. Our previous chat solution was slowly our site loading speed. Part of the reason for choosing LiveAgent was it had the best rating for load speed. We now enjoy 100/100 score for site loading speed: result!

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psekamela
  
Top positive comment ago
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Is so great and perfect useful its a good job everyone will like to grap with a perfect skills

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kasafik
  
Top negative comment ago
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We are generally OK with that but we lack some development. We feel like the service has not improved in last 2 years. Could be part that they are unable to communicate changes. Major issue is they don't support SSL unless you upload manually your certificates. They don't support auto-renewal so it's pain to renew certs every 6-12 months. Online webchat is kinda poor and we rather use free tawk.io which is better. We are also still on their old pricing $19 for 3 users but if they try to raise their prices there are better alternatives.

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saasgh
  
Positive comment ago
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It's one of the better help desk tools on the market

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comredit
  
Positive comment ago
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A great tool that integrates with any app, voice call center! you should try it ! hosted on linode in a US datacenter a user from 1 years and more to come

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david123456789101112
  
Positive comment ago
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Features, price and support is top notch. Uncomparable with others.

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rajdeep666sh
  
Positive comment ago
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This is probably the best helpdesk software we have come across during last years. We were using Zendesk longer time, but we were not so satisfied like with LiveAgent. It is simple to use, nice-design software, which increases satisfaction and your profit will grow. We had a possibility to test the system for two weeks for free, which persuaded us to choose LiveAgent over other brands. It is very-friendly software for clients but also my agents, who reply to customers' requests. There are many features that LiveAgent offers, but other brands are missing. Customer support is performed by phone calls with agents, email communication, live chat and social networks. Everything is customizable. You can add custom fields and rules in no time. Very pleased using LiveAgent.

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Tags

  • live-help
  • CRM
  • Customer Support
  • Help Desk
  • Live Chat

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