LiveAgent

LiveAgent is an all in one solution and you don't to use third-party services or apps to get the job done. Support can be delivered through multiple channels like: online chat, support portal, email, contact forms, Facebook, twitter or phone. Which is much more then competitors can offer in this price range.

This is all in one integration email, chat, twitter and Facebook accounts are monitored in one single software. We have great advantage over competition because of powerful crm tool. Also ticket transfer for agents and departments is also great tool. LiveAgent is more than a helpdesk, it's a multichannel support hub that lets us manage several product brand and social media outlets all under one interface.

We like working with LiveAgent. Customer's satisfaction increased and we have more repeating customers. LiveAgent is software, which makes the process of delivering information to every customer quickly and without any problems. Agents have got all power and responsibility, they can also set their own rules for receiving and dividing messages into groups, contacts or departments. It receives many analytical data and daily or monthly reports. This software provides you with many interesting information about clients, customers, sales.

i like it so much.it is very precious and a good website.

We are generally OK with that but we lack some development. We feel like the service has not improved in last 2 years. Could be part that they are unable to communicate changes. Major issue is they don't support SSL unless you upload manually your certificates. They don't support auto-renewal so it's pain to renew certs every 6-12 months.
Online webchat is kinda poor and we rather use free tawk.io which is better.
We are also still on their old pricing $19 for 3 users but if they try to raise their prices there are better alternatives.