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ELIA Assistant icon

ELIA Assistant

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AI customer support assistant that answers customer questions from your own FAQ, website and documents across web chat, WhatsApp, Telegram and email.

Chat widget configuration

Cost / License

  • Subscription
  • Proprietary

Since

  • New

Platforms

  • Online
  • Wordpress
  • Slack
  • Microsoft Teams
  • WhatsApp  Requires your own Twilio account and a Meta-verified WhatsApp Business number
  • Telegram
  • Software as a Service (SaaS)
Customers list with customer detail
Interactions list with interaction detail
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Knowledge base configuration
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ELIA Assistant information

  • Developed by

    SK flagELIA

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $34 and $173 per month.

  • Alternatives

    13 alternatives listed

  • Badge

    Get an embeddable badge for ELIA Assistant

  • Supported Languages

    • English
    • Slovak
    • Czech

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What is ELIA Assistant?

ELIA Assistant is an AI customer support chatbot that answers your customers from your own content – FAQ, website pages, documents and terms – and only from them. When a question needs a human, it hands the conversation over to your team with the full history attached.

One shared knowledge base powers every channel: a chat widget for your website, WhatsApp and Telegram assistants, and email triage with drafted replies that your team approves and sends. It is available 24/7 and can handle up to 80% of common, repetitive questions.

Key features:

  • Answers grounded only in your own content (FAQ, web pages, documents)
  • Website chat widget, WordPress, WhatsApp (via Twilio), Telegram, Slack and Microsoft Teams
  • Email triage with AI-drafted replies for human approval
  • Handoff to a human operator with full conversation context
  • Built-in CRM with conversation overview and unlimited seats
  • Test page to try the assistant before it goes live
  • MCP access; API, analytics and custom integrations (Google Calendar, Bookio, HQ Rental) on the Custom plan

Paid subscription starting at 29 € / month with a 7-day free trial, no credit card required. Developed by ELIA, a Slovak software studio operating since 2004.

ELIA Assistant Videos