Smartsupp

    Smartsupp is your online shopping assistant. It combines live chat, chatbots & video recordings to save your time and help you turn visitors into customers.

    • Freemium • Proprietary
    • Customer Support
    • Online
    • Android
    • iPhone
    • Windows Phone
    • iPad
    • Self-Hosted
    • Software as a Service (SaaS)
    ...

    What is Smartsupp?

    WHY CHOOSE SMARTSUPP?
    • The only product that combines live chat, chatbots and video recordings. Automate repetitive questions, be personal where it’s relevant and see where visitors get lost on your webshop.
    • Access real-time visitor list enriched with e-commerce data. See who is browsing your webshop, which products are they interested in and proactively start a conversation to make a sale.
    • The most popular online chat in Europe with more than 50 000 active webshops and websites. We also offer human customer service in 7 different languages.
    • GDPR compliant. We securely store your data in the European Union and comply with strict EU data protection laws.

    WHAT CAN SMARTSUPP DO?
    What can you expect from Smartsupp? Take a look at the list of main features that will take your customer service from average to great.

    • Live chat, emails and Messenger in one place – start a personal conversation with your customers and have all communication in one place. By helping your visitors instantly, you’ll turn them into happy customers and boost your sales.
    • Chatbot – Smartsupp bot is your new shopping assistant that works 24/7. It’ll save your time by answering frequently asked questions, collecting leads and assisting customers with shopping even while you’re asleep.
    • Video recordings – see how your visitors are browsing your webshop or website and where they are getting lost. You’ll get valuable insights on what to improve and ensure a smooth shopping experience for your customers.
    • Mobile app – be closer to your customers with our app for iOS and Android phones and answer questions even when you are in the warehouse or on the go.
    • Visit our website to get the full list of features.
    Show full description ▾

    Features Vote on or suggest new features

    Comments and Reviews Post a comment / review
     all • positive • negative      relevance • date

    LaurenceFrappier
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    • Top positive comment  about 2 years ago • 0 replies
    If this Review contains spam or other abuse, notify admins about it.

    Super easy to setup & free

    Show entire comment ▾

    1
    zuckova22
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    • Top positive comment  about 2 years ago • 0 replies
    If this Review contains spam or other abuse, notify admins about it.

    It was easy to install and the customization is really nice. Perfect tool, just what I needed, thank you 🙂

    Show entire comment ▾

    0
    Bontwa
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    • Top negative comment  over 6 years ago • 1 reply
    If this Review contains spam or other abuse, notify admins about it.

    Don't work fine on Firefox

    Pelcik

    Smartsupp now work in any browser including Firefox

    Reply written over 6 years ago

    If this reply contains spam or other abuse, notify admins about it.
    Show entire comment and 1 reply ▾

    0
    marceldurand
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    • Positive comment • about 2 years ago • 0 replies
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    It is really easy to use, has many features. I have nothing bad to say about it , i'm 100% satisfied

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    0
    PetrNmec
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    • Positive comment • about 2 years ago • 0 replies
    If this Review contains spam or other abuse, notify admins about it.

    Awesome live chat tool. Super easy to set up.

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    0
    FabianMaume
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    • Positive comment • about 2 years ago • 0 replies
    If this Review contains spam or other abuse, notify admins about it.

    Super easy to install.
    Easy to learn to interface.
    Free for small website & team.

    Show entire comment ▾

    0

    Categories

    Business & Commerce • Social & Communications

    Tags

    • mobile-apps
    • Customer Support
    • marketing-tools
    • facebook-messaging
    • marketing
    • marketing-software
    • live-help

    Smartsupp videos

    Smartsupp

    Links and Download

     Official WebsiteDownload from Google Play StoreDownload from iPhone App Store

    Other

    iPad App Store

    Social

    Smartsupp

    Summary

    Our users have written 6 comments and reviews about Smartsupp, and it has gotten 60 likes

    • Developed by Smartsupp
    • Proprietary and Freemium product.
    • Subscription that costs between $10 and $25.
    • Average rating of 4.5
    • 114 alternatives listed

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    Smartsupp was added to AlternativeTo by vladimirsandera on Oct 27, 2014 and this page was last updated Oct 21, 2021.

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