25 Like

Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage... Created by Zammad GmbH

Free Open Source
Linux
Self-Hosted

Zammad is a web based open source helpdesk/customer support system with many
features to manage customer communication via several channels like telephone,
facebook, twitter, chat and e-mails. Do you receive many e-mails and want to answer them
with a team of agents?

You're going to love Zammad!

Links to official Zammad sites

Official Website Facebook Twitter GitHub

Features

Auto responder Customizable Email automation Email tracking Facebook integration Helpdesk ticketing Integrated Chat REST API SLA Slack integration Twitter integration Add a feature

Categories

Business & Commerce Development

Tags

auto-responder coffeescript customer-chat customer-support customizable email-automation email-tracking facebook-integration helpdesk helpdesk-ticketing html5 integrated-chat javascript rails rest-api ruby sla slack-integration ticketing ticketing-system twitter-integration

Zammad was added by zammad in Nov 2016 and the latest update was made in Aug 2018. The list of alternatives was updated Dec 2018 There is a history of all activites on Zammad in our Activity Log. It's possible to update the information on Zammad or report it as discontinued, duplicated or spam.

MORE APP INFO Official website

Reviews 2

Alternatives to Zammad for all platforms with any license

osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP
Dockerized Helpdesk ticketing Add a feature

51 Like
Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps
Ad-free Automatic customer engagement Customer Feedback Software as a Service ... Team Collaboration Add a feature

98 Like
((OTRS)) Community Edition

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer...

Free Personal Open Source Mac Linux Web Self-Hosted Perl
SLA Email notifications Helpdesk ticketing Knowledge base ... SOAP API Workflow Automation Add a feature

35 Like
UseResponse

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS. Main Products Include:...

Commercial Web Self-Hosted
Helpdesk ticketing Canned responses Customer Feedback Customizable ... Flexible customizations Knowledge base Knowledge Base structuring Modern live chat Multiple languages Multiple Languages Private Community Product Roadmap Management Skype integration SLA Slack integration Add a feature

109 Like
Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Commercial $ $ $ Web iPhone
Customer Feedback CRM Knowledge base Add a feature

29 Like
Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Commercial Web Android iPhone Blackberry iPad
Knowledge base Software as a Service Add a feature

54 Like
Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community...

Free Open Source Linux Web Perl
Bug reporting Customizable triggers Dependency Tracking Extensible by Plugins/Extensions ... Helpdesk ticketing Incident management Task assignments Task time tracking Team Collaboration Add a feature

16 Like
OpenSupports

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a...

Free Open Source Self-Hosted
Helpdesk ticketing Add a feature

5 Like
Desk.com

In March, 2018, Salesforce announced the end-of-life for desk.com in March, 2020. Desk.com lets you see all your customers in one place and engage them across all...

Commercial Web
No features added Add a feature

21 Like
HelpCrunch

Free Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium...

Freemium $ $ $ Web Android iPhone
Email automation Email marketing automation Automatic messages CRM ... Integrated Chat Modern live chat Slack integration Customizable Email tracking Helpdesk ticketing Pricing per agent Saving a copy of every URL you visit Add a feature

131 Like
Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...

Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad
CRM Knowledge base Add a feature

18 Like
Trengo

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Commercial $ $ $ Web Android iPhone
Helpdesk ticketing Multiple Account support Twitter integration Voice Call Add a feature

2 Like
Faveo HELPDESK

Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

Free Open Source Mac Windows Linux Web Android ... iPhone MySQL Community Edition Self-Hosted NGINX Apache HTTP Server PHP Microsoft IIS
Email integration Helpdesk ticketing Knowledge base Responsive design ... API Integration Auto responder Customizable Extensible by Plugins/Extensions REST API SLA Add a feature

3 Like
AzureDesk

Helpdesk software that can be used by companies to provide smooth delivery of customer support with 5$ per agent per month.

Commercial Web Chrome OS Self-Hosted
No features added Add a feature

1 Like
FreeScout

Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be...

Free Mac Windows Linux MySQL Community Edition Self-Hosted ... MariaDB Laravel PHP
Helpdesk ticketing Auto responder Customer Feedback Add a feature

5 Like

Zammad Comments

Echo echo ... Feels empty in here

Maybe you want to be the first to submit a comment about Zammad? Just click the button up to your right!