Zammad is described as 'web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails' and is an app in the Business & Commerce category. There are more than 25 alternatives to Zammad for a variety of platforms, including the Web, Self-Hosted solutions, Android, iPhone and SaaS. The best alternative is osTicket, which is both free and Open Source. Other great apps like Zammad are Freshdesk (Freemium), ProProfs Help Desk (Paid), UseResponse (Paid) and ((OTRS)) Community Edition (Free Personal, Open Source).
- Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook... View 190 alternatives to Freshdesk
- Freemium • Proprietary
- Chrome OS
- Android Tablet
- Google Apps
- ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction. View 80 alternatives to ((OTRS)) Community Edition
From https://community.otrs.com :
With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.
- Free Personal • Open Source
- Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting. View 17 alternatives to FreeScout
- Freemium • Open Source
- MySQL Community Edition