Crowdsourced software recommendations

21 Like

Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage... Created by Zammad GmbH

Free Open Source
Web
Self-Hosted

Zammad is a web based open source helpdesk/customer support system with many
features to manage customer communication via several channels like telephone,
facebook, twitter, chat and e-mails. Do you receive many e-mails and want to answer them
with a team of agents?

You're going to love Zammad!

Links to official Zammad sites

Official Website Facebook Twitter GitHub

Features

Auto responder Customer Chat Customizable Email automation Email tracking Facebook integration Helpdesk ticketing Integrated Chat REST API SLA Slack integration Twitter integration Add a feature

Categories

Business & Commerce Development

Tags

auto-responder coffeescript customer-chat customer-support customizable email-automation email-tracking facebook-integration helpdesk html5 integrated-chat javascript rails rest-api ruby slack-integration ticketing ticketing-system twitter-integration

Zammad was added by zammad in Nov 2016 and the latest update was made in Feb 2018. The list of alternatives was updated Jul 2018 There is a history of all activites on Zammad in our Activity Log. It's possible to update the information on Zammad or report it as discontinued, duplicated or spam.

MORE APP INFO Official website

Reviews 2

Alternatives to Zammad for all platforms with any license

osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP
Customer Chat Helpdesk ticketing Add a feature

47 Like
Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps
Ad-free Team Collaboration Add a feature

88 Like
UseResponse

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud. It can be...

Commercial Web Self-Hosted
Facebook Messenger integration Helpdesk ticketing Knowledge base Multiple languages ... Skype integration SLA Slack integration Add a feature

98 Like
OTRS

OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the...

Free Personal Open Source Mac Linux Web Self-Hosted Perl
SLA Customizable reporting Email notifications Helpdesk ticketing ... Knowledge base SOAP API Workflow Automation Add a feature

33 Like
Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Commercial Web Android iPhone Blackberry iPad
Knowledge base Add a feature

53 Like
Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Commercial $ $ $ Web iPhone
CRM Add a feature

24 Like
Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community...

Free Open Source Linux Web Perl
No features added Add a feature

15 Like
Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in...

Commercial Web
No features added Add a feature

21 Like
OpenSupports

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a...

Free Open Source Self-Hosted
Helpdesk ticketing Add a feature

5 Like
Brimir

Brimir is an open source helpdesk system. It allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets...

Free Open Source Mac Windows Linux Web Android ... iPhone Android Tablet BSD iPad Self-Hosted
Helpdesk ticketing Add a feature

15 Like
Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...

Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad
Customer Chat CRM Knowledge base Add a feature

18 Like
Trengo

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Commercial $ $ $ Web Android iPhone
Helpdesk ticketing Multiple Account support Twitter integration Voice Call Add a feature

1 Like
LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms....

Commercial Web Android iPhone Android Tablet iPad ... PHP
Call recording CRM Gamification Helpdesk ticketing ... Integrated Chat Knowledge base Voice Call Add a feature

17 Like
Faveo HELPDESK

Headquartered in Bangalore, Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support.

Free Open Source Mac Windows Linux Web Android ... iPhone MySQL Community Edition Self-Hosted NGINX Apache HTTP Server PHP Microsoft IIS
Email integration Helpdesk ticketing Customizable Extensible by Plugins/Extensions ... REST API SLA Add a feature

1 Like
KIX

KIX is an open source browser based service system for tasks like IT service, technical service, maintenance and repair and customer service. KIX can run run on-premise...

Free Open Source Windows Linux Web Self-Hosted
Helpdesk ticketing Add a feature

1 Like

Zammad Comments

Echo echo ... Feels empty in here

Maybe you want to be the first to submit a comment about Zammad? Just click the button up to your right!