osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use...

Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP

Dockerized Helpdesk ticketing Add a feature

48 Like

Freshdesk

Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's...

Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps

Ad-free Customer feedback Free to play Team Collaboration Add a feature

94 Like

OTRS

OTRS is the leading help desk software solution that makes the communication with your clients more transparent and easier. From incidents to service requests, with the...

Free Personal Open Source Mac Linux Web Self-Hosted Perl

SLA Customizable reporting Email notifications Helpdesk ticketing ... Knowledge base SOAP API Workflow Automation Add a feature

33 Like

UseResponse

UseResponse is a fully customizable, customer feedback software and support ticketing system with open code that you can place on your server or use in cloud. It can be...

Commercial Web Self-Hosted

Customer feedback Facebook Messenger integration Helpdesk ticketing Knowledge base ... Multiple languages Skype integration SLA Slack integration Add a feature

98 Like

Zendesk

Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software...

Commercial Web Android iPhone Blackberry iPad

Knowledge base Add a feature

53 Like

Help Scout

Help Scout scales like any other help desk, but the customer experience is personalized like a normal email. Customers don't need to confront a clunky ticket...

Commercial $ $ $ Web iPhone

Customer feedback CRM Knowledge base Add a feature

27 Like

Request Tracker

RT is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community...

Free Open Source Linux Web Perl

No features added Add a feature

15 Like

HelpCrunch

All-in-one: Modern Live chat + Email Marketing automation + Helpdesk software Perfect for customer support, sales & marketing teams at SaaS, e-commerce, and any...

Commercial $ $ $ Web Android iPhone

Email marketing automation Slack integration Automatic messages CRM ... Customizable Email automation Email tracking Helpdesk ticketing Integrated Chat Pricing per agent Add a feature

53 Like

Desk.com

Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in...

Commercial Web

No features added Add a feature

21 Like

OpenSupports

OpenSupports is an open source ticket system. It allows you to manage the inquiries of your customers by using tickets that you or your staff will answer. You can use a...

Free Open Source Self-Hosted

Helpdesk ticketing Add a feature

5 Like

Kayako

Kayako is effortless customer service software that helps teams be more productive and build customer loyalty. Offer support via email, live chat, Facebook, Twitter...

Commercial $ $ $ Mac Windows Linux Web Android ... iPhone Blackberry Android Tablet Windows Phone iPad

CRM Knowledge base Add a feature

18 Like

Trengo

One inbox for all customer contact channels like Messaging, Chat, Text, E-mail & Call.

Commercial $ $ $ Web Android iPhone

Helpdesk ticketing Multiple Account support Twitter integration Voice Call Add a feature

1 Like

LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms....

Commercial Web Android iPhone Android Tablet iPad ... PHP

Call recording CRM Gamification Helpdesk ticketing ... Integrated Chat Knowledge base Voice Call Add a feature

17 Like

Do you think these apps are alternatives?

• FreeScout

  Free open source clone of Help Scout: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.

  auto-responder customer-feedback customer-support helpdesk helpdesk-ticketing

  

  YES NO