Crowdsourced software recommendations

23 Like

Zammad

Zammad is a web based open source helpdesk/customer support system with many features to manage... Created by Zammad GmbH

Free Open Source
Linux
Self-Hosted

Zammad is a web based open source helpdesk/customer support system with many
features to manage customer communication via several channels like telephone,
facebook, twitter, chat and e-mails. Do you receive many e-mails and want to answer them
with a team of agents?

You're going to love Zammad!

Links to official Zammad sites

Official Website Facebook Twitter GitHub

Features

Auto responder Customizable Email automation Email tracking Facebook integration Helpdesk ticketing Integrated Chat REST API SLA Slack integration Twitter integration Add a feature

Categories

Business & Commerce Development

Tags

auto-responder coffeescript customer-chat customer-support customizable email-automation email-tracking facebook-integration helpdesk helpdesk-ticketing html5 integrated-chat javascript rails rest-api ruby sla slack-integration ticketing ticketing-system twitter-integration

Zammad was added by zammad in Nov 2016 and the latest update was made in Aug 2018. The list of alternatives was updated Nov 2018 There is a history of all activites on Zammad in our Activity Log. It's possible to update the information on Zammad or report it as discontinued, duplicated or spam.

MORE APP INFO Official website

Reviews 2

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