AlternativeTo Logo

    What are the best Zammad alternatives?

    Zammad is described as 'web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails' and is a Help Desk app in the business & commerce category. There are more than 25 alternatives to Zammad for a variety of platforms, including Online / Web-based, Android, iPhone, Self-Hosted solutions and SaaS. The best alternative is osTicket, which is both free and Open Source. Other great apps like Zammad are Freshdesk, ProProfs Help Desk, Zendesk and UseResponse.

    Zammad is mainly a Help Desk App but alternatives to it may also be Customer Support Tools or Customer Feedback Managers. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of Zammad.
    This page was last updated Mar 20, 2022
    Zammad
      32
    • FreeOpen Source
    • Linux
    • Self-Hosted
    More
    Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via...
    Learn more about Zammad

      • FreeOpen Source
      • Windows
      • Linux
      • Online
      • MySQL Community Edition
      • Self-Hosted
      • PHP
      • Cloudron
      More
      osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface.
    1. Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page.


    2. ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
    3. Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
    4. UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.


    5. Free open source Zendesk & Help Scout alternative: help desk, shared mailbox, email management and analytics. FreeScout is a pure PHP7+MySQL application which can be easily deployed even on a shared hosting.
    6. Live chat software for small businesses and startups. All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.
    7. ((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation suite used by service teams to improve communication and customer satisfaction.

      Discontinued

      From https://community.otrs.com :

      With the release of OTRS 8 at the end of March 2020, ((OTRS)) Community Edition 6 reached its end of support and maintenance. As of January 1, 2021, ((OTRS)) Community Edition 6 will not receive any further security updates.

      • Online
      • Android
      • iPhone
      • Android Tablet
      • iPad
      • Software as a Service (SaaS)
      More
      Help Scout scales like any other help desk, but the customer experience is personalized like a normal email.
    8. LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter and contact forms.
    Showing 10 of 35 alternatives