UseResponse
Gather feedback and support customers with effective self-service solution
- Paid • Proprietary
- Online
- Self-Hosted
...
What is UseResponse?
UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.
Main Products Include:
-Feedback Software
Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place. Smart voting and commenting system helps in creating product development roadmaps. Increase client satisfaction by using polls and CSAT feature. Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers' experience.
-Help Desk with Ticketing
Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut the expenses.
-Knowledge Base
Allow self-service with the help of creating extensive Knowledge Base. Place Knowledge Base widget to any place on your website. Use Articles and FQAs sections, add announcements, manage version control, create multilingual knowledge bases.
-Live Chat
Works as an addition to the Help Desk software, and allows you to make the customer service more efficient by using Chat flow automation triggers, canned responses for the most frequent requests, conduct multiple chats simultaneously, auto lock messages not to allow several agents send replies to one request. Provides integrations with the most popular messengers (Facebook, Skype, WhatsApp, Viber, Telegram)
Main Products Include:
-Feedback Software
Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place. Smart voting and commenting system helps in creating product development roadmaps. Increase client satisfaction by using polls and CSAT feature. Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers' experience.
-Help Desk with Ticketing
Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut the expenses.
-Knowledge Base
Allow self-service with the help of creating extensive Knowledge Base. Place Knowledge Base widget to any place on your website. Use Articles and FQAs sections, add announcements, manage version control, create multilingual knowledge bases.
-Live Chat
Works as an addition to the Help Desk software, and allows you to make the customer service more efficient by using Chat flow automation triggers, canned responses for the most frequent requests, conduct multiple chats simultaneously, auto lock messages not to allow several agents send replies to one request. Provides integrations with the most popular messengers (Facebook, Skype, WhatsApp, Viber, Telegram)
Show full description ▾
Features Vote on or suggest new features
- Helpdesk ticketing
- Customizable
- Kanban boards
- Automation
- Automatic categorization rules
- Chatbot Builder
- Product Roadmap Management
- Idea management
- Task assignments
- Kanban Chart
- Customer Feedback
- Canned responses
- Multiple languages
- Private Community
- Live Chat
- Customer service
- German
- Community based
- Knowledge base
- Task Management
Comments and Reviews Post a comment / review all • positive • negative relevance • date
Categories
Business & Commerce • Development • Office & Productivity • Social & CommunicationsPlatform details
Online: Can be self-hosted, but is proprietary.
Self-Hosted: Full Open Code
Tags
- automated-customer-service
- Help Desk
- help-desk-services
- ideas
- community-solution
- messengers
- saas-service-desk
- help-desk-solution
- service-desk
- feedback-tool
- Php
- faq-application
- hosted-customer
show more ▾
UseResponse
Summary
Our users have written 6 comments and reviews about UseResponse, and it has gotten 130 likes
- Developed by UseResponse Inc.
- Proprietary and Commercial product.
- One time purchase , and / or subscription that costs between $49 and $199.
- Average rating of 4.4
- 181 alternatives listed
Popular alternatives
View allUseResponse was added to AlternativeTo by staskltd on Nov 10, 2011 and this page was last updated Sep 27, 2021.
Recent user activities on UseResponse
- peteyhappi added UseResponse as alternative(s) to Happi.teamabout 1 month ago
- Guest added Chatbot Builder as a feature to UseResponseGuabout 1 month ago
- rylax added UseResponse as alternative(s) to HelpKitabout 1 month ago
I always do a profound research before purchasing new software or service for my company. Before starting with UseResponse I created 3 trials of other help desks.
The main factors by which I was choosing the help desk were:
UseResponse turned out to work great at all the four! The price is quite reasonable, while all the necessary features we need are covered. I should tell, sometimes I was even surprised by how fast they got back to my questions and resolved the issues I had.
Thanks to the team UseResponse, our company uses the service as a community that would serve our customers and bring them together in one system, it is very convenient, we purchased a self hosted version, because we have a large (more than 20 people) support department.
With love Technoklass trade
This is one of the best system to provide support and grab feature requests.
Using it for more than 6 months already and here are pros:
Some cons:
Otherwise its perfect for the team like ours of 10 support guys.
This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals.
According to the license agreement they are only selling the use of the software. If the company happens to go out of business and their license server gets shutoff you will loose your investment.
Where did you get that information from? According to our license agreement, you get lifetime license, but can't use our code in other free or commercial products that will be distributed in public as your own product.
We don't have plans coming out of business, we prosper with each month and amaze our customers with free updates with each new release :) Anyway, you can use software no matter what happens without need to pay anything except first 1 time fee!
Reply written over 9 years ago
There is no lifetime license anymore. You need to pay yearly :(
Reply written over 2 years ago
According to http://www.useresponse.com/pricing , it is $199 for the cheapest package, although there is a limited free 15 day demo available.
We are ready to launch Free Plan, expect it to be live on Tusday, 1st May, 2012
Reply written over 9 years ago
Free Plan is available!
Reply written over 9 years ago
The free plan is good but the price is INSANELY HIGH.
500 USD upfront for a software is way too much.
Reply written over 9 years ago
There is Online Demo, Free Plan, 30 days money back - if self-hosted is not for you, please use SaaS solutions, as we totally understand that it's preferably to pay on monthly basis, but stay with service for years and in total it won't save much.
Good luck with your choice!
Reply written over 9 years ago
Let me correct myself, if calculated on a monthly basis, it is 40 USD a month for a self hosted service.
The free version is very good for very simple idea suggestions only.
I wish there would be a far more affordable startup version.
Reply written over 9 years ago
You are right, except that you don't need to buy next year updates plan with 50% discount and stay with the version that was downloaded before 1st year after purchase expires, so it's basically less than 40/year as you won't pay if you are satisifed with the latest version installed before ends 1st year
Reply written over 9 years ago
the ball how you will do?
Reply written over 9 years ago
You can also try BugRem.com, you can submit a feedback easily without using a plug in, It also works with hundreds of tools and support desks.
Reply written about 4 years ago