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UseResponse

Gather feedback and support customers with effective self-service solution

  • Online
  • Self-Hosted
Avg rating of 4.4 (5)| 6 comments

UseResponse Screenshots

Help Center of UseResponse
Admin area
Live Chat
Idea Page
Idea Management List view
Idea Management Kanban Roadmap
Ticket
Knowledge Base

UseResponse information

  • Developed byUseResponse Inc.
  • LicensingProprietary and Commercial product.
  • PricingOne time purchase , and / or subscription that costs between $49 and $199.
  • RatingAverage rating of 4.4
  • Alternatives184 alternatives listed

Supported Languages

  • English
  • Russian

Popular alternatives

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Our users have written 6 comments and reviews about UseResponse, and it has gotten 131 likes

UseResponse was added to AlternativeTo by staskltd on and this page was last updated .

Comments and Reviews  Post a comment/review

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kimhanks1978
  
Top positive comment ago
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I always do a profound research before purchasing new software or service for my company. Before starting with UseResponse I created 3 trials of other help desks. The main factors by which I was choosing the help desk were:

  1. Comprehensive and convenient interface that I could use across multiple sites
  2. Multilingual Knowledge Base
  3. Cost effective
  4. Good service level and support. UseResponse turned out to work great at all the four! The price is quite reasonable, while all the necessary features we need are covered. I should tell, sometimes I was even surprised by how fast they got back to my questions and resolved the issues I had.
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alekseykorol
  
Top positive comment ago
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Thanks to the team UseResponse, our company uses the service as a community that would serve our customers and bring them together in one system, it is very convenient, we purchased a self hosted version, because we have a large (more than 20 people) support department.

With love Technoklass trade

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staskltd83
  
Positive comment ago
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This is one of the best system to provide support and grab feature requests. Using it for more than 6 months already and here are pros:

  • great ideas tracking
  • product board makes it easier to make assignments and track workload
  • automation system assigns the right tech guy who is within business hours
  • easy to setup and team is ready to help you with customization Some cons:
  • initial onboarding could be better
  • lack of ready integrations with time tracking systems. Internal time tracking is very limited in features. Otherwise its perfect for the team like ours of 10 support guys.
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0
Guest
  
Positive comment ago
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This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals.

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sschueller2
  
Review ago
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According to the license agreement they are only selling the use of the software. If the company happens to go out of business and their license server gets shutoff you will loose your investment.

2 replies
staskltd

Where did you get that information from? According to our license agreement, you get lifetime license, but can't use our code in other free or commercial products that will be distributed in public as your own product.

We don't have plans coming out of business, we prosper with each month and amaze our customers with free updates with each new release :) Anyway, you can use software no matter what happens without need to pay anything except first 1 time fee!

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staskltd83

There is no lifetime license anymore. You need to pay yearly :(

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csecse
Comment ago
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According to http://www.useresponse.com/pricing , it is $199 for the cheapest package, although there is a limited free 15 day demo available.

8 replies
staskltd

We are ready to launch Free Plan, expect it to be live on Tusday, 1st May, 2012

Reply written ago

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staskltd

Free Plan is available!

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karamelkun

The free plan is good but the price is INSANELY HIGH. 500 USD upfront for a software is way too much.

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staskltd

There is Online Demo, Free Plan, 30 days money back - if self-hosted is not for you, please use SaaS solutions, as we totally understand that it's preferably to pay on monthly basis, but stay with service for years and in total it won't save much. Good luck with your choice!

Reply written ago

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karamelkun

Let me correct myself, if calculated on a monthly basis, it is 40 USD a month for a self hosted service.

The free version is very good for very simple idea suggestions only.

I wish there would be a far more affordable startup version.

Reply written ago

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staskltd

You are right, except that you don't need to buy next year updates plan with 50% discount and stay with the version that was downloaded before 1st year after purchase expires, so it's basically less than 40/year as you won't pay if you are satisifed with the latest version installed before ends 1st year

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tanvir

the ball how you will do?

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GabrielDrof

You can also try BugRem.com, you can submit a feedback easily without using a plug in, It also works with hundreds of tools and support desks.

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-1

Tags

  • Automation
  • Customer Feedback Manager
  • Help Desk
  • community-solution
  • messengers
  • saas-service-desk
  • help-desk-solution
  • Task Management
  • Chat
  • service-desk
  • help-desk-services
  • Live Chat
  • feedback-tool
  • Php
  • faq-application
  • hosted-customer
  • automated-customer-service

UseResponse platform details

Online

Can be self-hosted, but is proprietary.

Self-Hosted

Full Open Code

Recent user activities on UseResponse

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