UseResponse icon
UseResponse icon

UseResponse

 132 likes

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

Help Center of UseResponse

License model

Application types

Platforms

  • Online  Can be self-hosted, but is proprietary.
  • Self-Hosted  Full Open Code
Admin area
Live Chat
+5
Idea Page
UseResponse alternatives  
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4.3 / 5 Avg rating (6)
132 likes
6comments
199 alternatives
0 news articles

Features

Suggest and vote on features

Properties

  1.  Customizable
  2.  Community-based

Features

  1.  Helpdesk Ticketing
  2.  Kanban Board
  3.  Product Roadmap Management
  4.  Chatbot Builder
  5.  Idea management
  6.  Task assignments
  7.  Kanban Chart
  8.  Knowledge base
  9.  Canned responses
  10.  Servicedesk
  11.  Slack integration
  12.  Skype integration
  13.  Knowledge Base structuring
  14.  Pricing per agent
  15.  SLA
  16.  Multibrand
  17.  Multiple languages
  18.  Private Community
  19.  Customer service

 Tags

UseResponse News & Activities

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UseResponse information

  • Developed by

    UseResponse Inc.

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    One time purchase that costs $0, and / or subscription ranging between $49 and $199 per month.

  • Rating

    Average rating of 4.3

  • Alternatives

    199 alternatives listed

  • Supported Languages

    • English
    • Russian

Our users have written 6 comments and reviews about UseResponse, and it has gotten 132 likes

UseResponse was added to AlternativeTo by staskltd on Nov 10, 2011 and this page was last updated Nov 4, 2022.

Comments and Reviews

   
 Post comment/review
kimhanks1978
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Top positive comment •Mar 21, 2019

I always do a profound research before purchasing new software or service for my company. Before starting with UseResponse I created 3 trials of other help desks. The main factors by which I was choosing the help desk were:

  1. Comprehensive and convenient interface that I could use across multiple sites
  2. Multilingual Knowledge Base
  3. Cost effective
  4. Good service level and support. UseResponse turned out to work great at all the four! The price is quite reasonable, while all the necessary features we need are covered. I should tell, sometimes I was even surprised by how fast they got back to my questions and resolved the issues I had.
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Stan Fishkin
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Positive comment •Jun 17, 2019

This is one of the best system to provide support and grab feature requests. Using it for more than 6 months already and here are pros:

  • great ideas tracking
  • product board makes it easier to make assignments and track workload
  • automation system assigns the right tech guy who is within business hours
  • easy to setup and team is ready to help you with customization Some cons:
  • initial onboarding could be better
  • lack of ready integrations with time tracking systems. Internal time tracking is very limited in features. Otherwise its perfect for the team like ours of 10 support guys.
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Guest
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Positive comment •Apr 26, 2019

This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals.

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alekseykorol
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Positive comment •Feb 5, 2016

Thanks to the team UseResponse, our company uses the service as a community that would serve our customers and bring them together in one system, it is very convenient, we purchased a self hosted version, because we have a large (more than 20 people) support department.

With love Technoklass trade

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sschueller2
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Review •Jul 22, 2012

According to the license agreement they are only selling the use of the software. If the company happens to go out of business and their license server gets shutoff you will loose your investment.

2 replies
staskltd

Where did you get that information from? According to our license agreement, you get lifetime license, but can't use our code in other free or commercial products that will be distributed in public as your own product.

We don't have plans coming out of business, we prosper with each month and amaze our customers with free updates with each new release :) Anyway, you can use software no matter what happens without need to pay anything except first 1 time fee!

Reply written Jul 23, 2012

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Stan Fishkin

There is no lifetime license anymore. You need to pay yearly :(

Reply written Jun 17, 2019

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csecse
Comment •Apr 28, 2012

According to http://www.useresponse.com/pricing , it is $199 for the cheapest package, although there is a limited free 15 day demo available.

8 replies
staskltd

We are ready to launch Free Plan, expect it to be live on Tusday, 1st May, 2012

Reply written Apr 28, 2012

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staskltd

Free Plan is available!

Reply written May 2, 2012

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karamelkun

The free plan is good but the price is INSANELY HIGH. 500 USD upfront for a software is way too much.

Reply written May 11, 2012

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staskltd

There is Online Demo, Free Plan, 30 days money back - if self-hosted is not for you, please use SaaS solutions, as we totally understand that it's preferably to pay on monthly basis, but stay with service for years and in total it won't save much. Good luck with your choice!

Reply written May 11, 2012

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karamelkun

Let me correct myself, if calculated on a monthly basis, it is 40 USD a month for a self hosted service.

The free version is very good for very simple idea suggestions only.

I wish there would be a far more affordable startup version.

Reply written May 11, 2012

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staskltd

You are right, except that you don't need to buy next year updates plan with 50% discount and stay with the version that was downloaded before 1st year after purchase expires, so it's basically less than 40/year as you won't pay if you are satisifed with the latest version installed before ends 1st year

Reply written May 14, 2012

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tanvir

the ball how you will do?

Reply written May 14, 2012

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GabrielDrof

You can also try BugRem.com, you can submit a feedback easily without using a plug in, It also works with hundreds of tools and support desks.

Reply written Oct 21, 2017

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-1

What is UseResponse?

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

Main Products Include:

-Feedback Software

Enables you to create Idea Bank, Bug Tracking System and FAQ section on your site to gather user requests from multiple channels. The system allows you to keep track of all the incoming requests from email, widget, chat, social media in one place. Smart voting and commenting system helps in creating product development roadmaps. Increase client satisfaction by using polls and CSAT feature. Insightful Reports and Analytics system will help you estimate the efficiency of your support team and analyze your customers' experience.

-Help Desk with Ticketing

Feature-rich ticketing help desk system allows you to manage tickets with the help of customizable statuses, tasks, private notes, comments, reports and Kanban Boards. Smart system automation and notification rules allow to facilitate the workload on your support team and cut the expenses.

-Knowledge Base Allow self-service with the help of creating extensive Knowledge Base. Place Knowledge Base widget to any place on your website. Use Articles and FQAs sections, add announcements, manage version control, create multilingual knowledge bases.

-Live Chat

Works as an addition to the Help Desk software, and allows you to make the customer service more efficient by using Chat flow automation triggers, canned responses for the most frequent requests, conduct multiple chats simultaneously, auto lock messages not to allow several agents send replies to one request. Provides integrations with the most popular messengers (Facebook, Skype, WhatsApp, Viber, Telegram)

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