UseResponse
Gather feedback and support customers with effective self-service solution
Comments and Reviews
Categories
Business & Commerce • Development • Office & ProductivityPlatform details
Online: Can be self-hosted, but is proprietary.
Self-Hosted: Full Open Code
Tags
- automated-customer-service
- help-desk-services
- Live Chat
- ideas
- Help Desk
- community-solution
- messengers
- saas-service-desk
- help-desk-solution
- service-desk
- feedback-tool
- Php
- faq-application
- hosted-customer
Thanks to the team UseResponse, our company uses the service as a community that would serve our customers and bring them together in one system, it is very convenient, we purchased a self hosted version, because we have a large (more than 20 people) support department.
With love Technoklass trade
I always do a profound research before purchasing new software or service for my company. Before starting with UseResponse I created 3 trials of other help desks.
The main factors by which I was choosing the help desk were:
UseResponse turned out to work great at all the four! The price is quite reasonable, while all the necessary features we need are covered. I should tell, sometimes I was even surprised by how fast they got back to my questions and resolved the issues I had.
According to the license agreement they are only selling the use of the software. If the company happens to go out of business and their license server gets shutoff you will loose your investment.
Where did you get that information from? According to our license agreement, you get lifetime license, but can't use our code in other free or commercial products that will be distributed in public as your own product.
We don't have plans coming out of business, we prosper with each month and amaze our customers with free updates with each new release :) Anyway, you can use software no matter what happens without need to pay anything except first 1 time fee!
Reply written over 8 years ago
There is no lifetime license anymore. You need to pay yearly :(
Reply written over 1 year ago
This software is very easy to use and the price is very affordable. You can customize it to meet your needs. The support team is always there to help you through every step of the process and they are quick to respond. We needed some customization's that they didn't have and they quickly created integrations and the necessary changes on the back end to help us meet our product goals.
This is one of the best system to provide support and grab feature requests.
Using it for more than 6 months already and here are pros:
Some cons:
Otherwise its perfect for the team like ours of 10 support guys.