osTicket osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use... Free Open Source Windows Linux Web MySQL Community Edition Self-Hosted ... PHP Customer Chat Helpdesk ticketing Add a feature 45 Like
Zendesk Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries. Zendesk is a web-based help desk software... Commercial Web Android iPhone Blackberry iPad Knowledge base Add a feature 53 Like
Freshdesk Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's... Freemium $ $ $ Mac Windows Linux Web Android ... iPhone Chrome OS Android Tablet iPad Google Apps Ad-free Team Collaboration Add a feature 86 Like Freshdesk has proved to be a variable platform. Consider working with it. Guest • Jan 2016 Disagree Agree
UserVoice UserVoice communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote up the best. 3. Respond, implement & repeat! ... Commercial Web Android iPhone Android Tablet iPad Multiple languages Wordpress integration Add a feature 78 Like I have proven experience of User-voice quality services. Guest • Jan 2016 Disagree Agree
PHPBack PHPBack is a web application made with PHP/MySQL that you can easily implement into your website. It gives your customers a way to communicate their ideas to improve... Free Open Source Mac OS X Windows Linux Self-Hosted Cloudron No features added Add a feature 17 Like
Intercom Event-based emails and in-app messages for web and mobile apps. Can also do visitor acquisition/conversion into users. Commercial Web Android iPhone Customer Chat Email automation Encrypted chat Knowledge Base structuring ... Onboarding User Profiles Add a feature 26 Like
OTRS Business Solution™ The OTRS Business Solution™ helps to improve your service quality at an attractive price-performance ratio. Free Open Source Mac Linux Web Self-Hosted Perl Helpdesk ticketing Add a feature 32 Like
Get Satisfaction User or customer feedback system with voting facility about proposals done by users. Similar function as the UserVoice system. Commercial Web CRM Add a feature 59 Like
UserEcho UserEcho gives you the opportunity to create a modern Community to support customers in a few minutes. It includes support forum with the possibility of voting for... Commercial Web iPhone iPad CRM Add a feature 58 Like
idea.informer Idea Informer is a idea forum similar to uservoice or getsatisfaction. Individual forums are created as subdomains of idea.informer.com and there is a widget to include... Free Web No features added Add a feature 16 Like
Brimir Brimir is an open source helpdesk system. It allows you to send and receive support emails through a friendly web interface. Received emails are converted to tickets... Free Open Source Mac Windows Linux Web Android ... iPhone Android Tablet BSD iPad Self-Hosted Helpdesk ticketing Add a feature 15 Like
Desk.com Desk.com lets you see all your customers in one place and engage them across all your support channels (Twitter, Facebook, phone, email, chat and discussion boards) in... Commercial Web No features added Add a feature 21 Like
Kliqqi Kliqqi - formerly known as Pligg CMS - is a powerful content management system that lets you to easily create a social network or online social community similar to... Free Open Source Linux Web No features added Add a feature 15 Like
Jitbit Helpdesk Jitbit HelpDesk is helpdesk software that has same price for ANY number of technicians. And it has everything a help-desk needs: 2-way email integration, asset tracking... Commercial Windows Web Android Android Tablet iPad Knowledge base Add a feature 31 Like
Zammad Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook... Free Open Source Web Self-Hosted Email tracking Auto responder Customer Chat Customizable ... REST API Email automation Facebook integration Integrated Chat Slack integration Twitter integration Add a feature 18 Like
