UseResponse AlternativesHelp Desk Platforms & Customer Feedback Managers like UseResponse

UseResponse is described as 'Customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS' and is a very popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to UseResponse for a variety of platforms, including Web-based, iPhone, SaaS, Android and iPad apps. The best UseResponse alternative is Zendesk. It's not free, so if you're looking for a free alternative, you could try osTicket or Freshdesk. Other great apps like UseResponse are UserVoice, LiveAgent, Chatwoot and Suggest.gg.

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UseResponse alternatives are mainly Help Desk Platforms but may also be Customer Feedback Managers or CRM Systems.  Filter by these or use the filter bar below if you want a narrower list of alternatives or looking for a specific functionality of UseResponse.
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UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS.

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UseResponse alternatives page was last updated Mar 4, 2024
  1. Zendesk icon
     66 likes

    Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.

    244 Zendesk alternatives
    Zendesk screenshot 1
    Zendesk screenshot 2
    +1
    Zendesk screenshot 3

    License model

    Application type

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad

    Zendesk Features

    1.  Real time collaboration
    2.  Knowledge base
    3.  Email integration
    4.  On Demand
    Zendesk iconUseResponse Icon

    Zendesk VS UseResponse

    Is Zendesk a good alternative to UseResponse?
     
    • Almost everyone thinks Zendesk is a great UseResponse alternative.

    • Zendesk is the most popular Web-based, Android, iPhone & iPad alternative to UseResponse.

    • Zendesk is the most popular commercial alternative to UseResponse.

    • Zendesk is Paid and ProprietaryUseResponse is also Paid and Proprietary
  2. osTicket icon
     70 likes

    Lightweight, open-source support solution with built-in customer portal and rich admin dashboard for easy ticket management.

    106 osTicket alternatives
    Client Interface - Welcome Screen

    License model

    • FreeOpen Source

    Platforms

    • Windows
    • Linux
    • Online
    • MySQL Community Edition
    • Self-Hosted
    • PHP
    • Cloudron

    Properties

    1.  Ad-free

    Features

    1.  Helpdesk Ticketing
    2.  Dockerized
    osTicket iconUseResponse Icon

    osTicket VS UseResponse

    Is osTicket a good alternative to UseResponse?
     
    • Most users think osTicket is a great UseResponse alternative.

    • osTicket is the most popular Windows, Linux & Self-Hosted alternative to UseResponse.

    • osTicket is the most popular Open Source & free alternative to UseResponse.

    • osTicket is Free and Open SourceUseResponse is Paid and Proprietary
  3. Freshdesk icon
     121 likes

    Freshdesk is a help desk software that streamlines customer service with features like advanced ticketing, self-service options, automation, collaboration tools, and analytics. It allows support teams to deliver personalized and timely service.

    38 Freshdesk alternatives
    Freshdesk screenshot 1

    License model

    • FreemiumProprietary

    Platforms

    • Mac
    • Windows
    • Linux
    • Online
    • Android
    • iPhone
    • Chrome OS
    • Android Tablet
    • iPad
    • Google Workspace

    Properties

    1.  Ad-free

    Features

    1.  Pricing per agent
    2.  Customer service
    3.  Ads monitoring
    4.  Automatic customer engagement
    5.  Scheduled Reports
    6.  Task assignments
    7.  Supports SSL Certificates
    Freshdesk iconUseResponse Icon

    Freshdesk VS UseResponse

    Is Freshdesk a good alternative to UseResponse?
     
    Comments about Freshdesk as an Alternative to UseResponse
     
    Guest

    Freshdesk has proved to be a variable platform. Consider working with it.

    Positive commentJan 22, 2016
    0
    UseResponse Icon
    Freshdesk icon
    • Freshdesk is the most popular Mac alternative to UseResponse.

    • Freshdesk is Freemium and ProprietaryUseResponse is Paid and Proprietary
  4. UserVoice icon
     79 likes

    Powerful user feedback software that helps you listen and learn from your customers, prioritize features that matter, and innovate efficiently.

    189 UserVoice alternatives
    UserVoice screenshot 1

    License model

    Platforms

    • Online
    • Software as a Service (SaaS)

    UserVoice Features

    1.  Suggestion voting
    2.  WordPress Integration
    3.  Multiple languages
    4.  Idea management
    5.  In-App Voting
    UserVoice iconUseResponse Icon

    UserVoice VS UseResponse

    Is UserVoice a good alternative to UseResponse?
     
    Comments about UserVoice as an Alternative to UseResponse
     
    Guest

    I have proven experience of User-voice quality services.

    Positive commentJan 22, 2016
    1
    UseResponse Icon
    UserVoice icon
    • Almost everyone thinks UserVoice is a great UseResponse alternative.

    • UserVoice is the most popular SaaS alternative to UseResponse.

    • UserVoice is Paid and ProprietaryUseResponse is also Paid and Proprietary
  5. LiveAgent icon
     56 likes

    LiveAgent Helpdesk is a customer support platform that allows communication through various channels including voice calls, emails, live chat, and social media. It provides a simple interface for responding to all these channels from one place.

    209 LiveAgent alternatives
    LiveAgent screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Android Tablet
    • iPad
    • PHP

    LiveAgent Features

    1.  VoiP Calls
    2.  Gamification
    3.  Beat maker
    4.  Knowledge base
    5.  Call recording
    6.  Customer service
    7.  Helpdesk Ticketing
    8.  Live Support Chat
    9.  Integrated Chat
    LiveAgent iconUseResponse Icon

    LiveAgent VS UseResponse

    Is LiveAgent a good alternative to UseResponse?
     
  6. Chatwoot icon
     22 likes

    Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.

    208 Chatwoot alternatives
    Chatwoot screenshot 1

    License model

    • FreemiumOpen Source

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Cloudron
    • Online
    • Android
    • iPhone
    • iPad
    • Android Tablet

    Chatwoot Features

    1.  Live Support Chat
    2.  Chat widget
    3.  Facebook Messenger integration
    4.  Whatsapp integration
    5.  Telegram integration
    6.  Agent dashboard
    7.  Customer service
    Chatwoot iconUseResponse Icon

    Chatwoot VS UseResponse

    Is Chatwoot a good alternative to UseResponse?
     
  7. Suggest.gg icon
     2 likes

    Keep track of ideas and viewer suggestions, show off what you're working on, and easily get feedback from your audience.

    16 Suggest.gg alternatives
    Landing page

    License model

    • FreemiumProprietary

    Platforms

    • Online

    Suggest.gg Features

    1.  Product Roadmap Management
    2.  Content Management
    Suggest.gg iconUseResponse Icon

    Suggest.gg VS UseResponse

    Is Suggest.gg a good alternative to UseResponse?
     
  8. Supahub icon
     4 likes

    Supahub is a free customer feedback tool to collect, manage, and prioritize feature requests. No more lost or ignored feedback.

    46 Supahub alternatives
    Feedback boards, Public Roadmap and Changelog

    License model

    • FreemiumProprietary

    Platforms

    • Online
    • Software as a Service (SaaS)

    Properties

    1.  Lightweight
    2.  Ad-free

    Features

    1.  Changelog
    2.  Product Roadmap Management
    3.  Feedback collection
    4.  Idea management
    5.  Feedback
    6.  Prioritize tasks
    7.  Built-in feedback
    8.  Kanban Board
    9.  Dark Mode
    10.  Custom Domain
    11.  Suggestion voting
    12.  Feedback insights
    13.  Backlog management
    14.  Insight gathering
    15.  Gamification
    16.  User Rating
    17.  Real time collaboration
    18.  Goal Tracking
    19.  Customer Segmentation
    20.  Anonymous voting
    Supahub iconUseResponse Icon

    Supahub VS UseResponse

    Is Supahub a good alternative to UseResponse?
     
  9. HelpCrunch icon
     170 likes

    Live chat software for small businesses and startups.

    All-in-one customer platform: Modern Live chat + Email Marketing automation + Ticketing software for Medium & Large size businesses.

    67 HelpCrunch alternatives
    Chat Widget

    License model

    Platforms

    • Online
    • Android
    • iPhone
    • Software as a Service (SaaS)

    HelpCrunch Features

    1.  Email automation
    2.  Marketing Automation
    3.  Integrated Chat
    4.  Automatic messages
    5.  Slack integration
    6.  Live Support Chat
    7.  Helpdesk Ticketing
    8.  Pricing per agent
    HelpCrunch iconUseResponse Icon

    HelpCrunch VS UseResponse

    Is HelpCrunch a good alternative to UseResponse?
     
  10. Fider icon
     18 likes

    Fider is an open source, cross platform, lightning fast and free to use customer feedback platform for companies and products.

    44 Fider alternatives
    Fider screenshot 1

    License model

    Platforms

    • Windows
    • Linux
    • Online
    • Self-Hosted

    Properties

    1.  Crowdsourced

    Features

    1.  User Session Recording
    2.  Website Monitoring
    3.  Feedback collection
    4.  Suggestion voting
    Fider iconUseResponse Icon

    Fider VS UseResponse

    Is Fider a good alternative to UseResponse?
     
  11. Intercom icon
     55 likes

    Intercom shows you who is using your product (the user's region, browser, local time etc.) and makes it easy to personally communicate with them through targeted, behavior-driven email and in-app messages.

    261 Intercom alternatives
    Intercom screenshot 1

    License model

    Platforms

    • Online
    • Android
    • iPhone

    Intercom Features

    1.  Customer Segmentation
    2.  Cloud-Based CRM
    3.  Live chat for websites
    4.  Chat Bot
    5.  Canned responses
    6.  Social media integration
    7.  Helpdesk Ticketing
    8.  Knowledge base
    9.  Onboarding
    Intercom iconUseResponse Icon

    Intercom VS UseResponse

    Is Intercom a good alternative to UseResponse?
     
  12. Featurebase icon
     35 likes

    Featurebase is a free customer feedback tool that lets you create public feedback boards to capture, manage and organize your feedback, feature requests and bug reports. Capture unlimited feedback for free, no trials. Changelogs and roadmaps as well!.

    66 Featurebase alternatives
    Feedback board

    License model

    Platforms

    • Software as a Service (SaaS)

    Properties

    1.  Ad-free

    Features

    1.  Product Roadmap Management
    2.  Changelog
    3.  Kanban Board
    4.  User Rating
    5.  Gamification
    6.  Real time collaboration
    7.  Custom Domain
    8.  Single Sign-On
    9.  Feedback collection
    Featurebase iconUseResponse Icon

    Featurebase VS UseResponse

    Is Featurebase a good alternative to UseResponse?
     
12 of 199 UseResponse alternatives