UseResponse AlternativesHelp Desk Platforms & Customer Feedback Managers like UseResponse

UseResponse is described as 'Customizable Community Feedback and Support Software can be installed on your server as a PHP script or used in Cloud as SaaS' and is a very popular Help Desk platform in the business & commerce category. There are more than 100 alternatives to UseResponse for a variety of platforms, including Web-based, SaaS, Android, iPhone and Windows apps. The best UseResponse alternative is osTicket, which is both free and Open Source. Other great apps like UseResponse are Freshdesk, Zendesk, Chatwoot and UserVoice.

UseResponse alternatives are mainly Customer Feedback Managers but may also be Help Desk Platforms or CRM Systems. Filter by these if you want a narrower list of alternatives or looking for a specific functionality of UseResponse.

UseResponse

131

Paid • Proprietary
Help Desk Platform

UseResponse is a customizable Community Feedback and Support Software can be installed on your server as a PHP script or...

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osTicket
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk Platform
Task Management Tool
Windows
Linux
Online
MySQL Community Edition
Self-Hosted
PHP
Cloudron
102 osTicket alternatives
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place...
- - osTicket is the most popular Web-based, Windows, Linux & Self-Hosted alternative to UseResponse.
- - osTicket is the most popular Open Source & free alternative to UseResponse.
Suggest and vote on features
osTicket Features
Ticketing
Helpdesk Ticketing
Dockerized
Opinions about osTicket as a Alternative to UseResponse
Most users think osTicket is a great UseResponse alternative.
Freshdesk
Is this is a good alternative?
Yes
No
Freemium • Proprietary
Help Desk Platform
Customer Feedback Manager
Team Collaboration Tool
Mac
Windows
Linux
Online
Android
iPhone
Chrome OS
Android Tablet
iPad
Google Apps
221 Freshdesk alternatives
Freshdesk is an award-winning, online help desk software that allows you to support customers over email, phone, the web or even through Twitter and your company's Facebook page. With Freshdesk there is nothing to download or install, you don't have to worry about server...
- - Freshdesk is the most popular Android, Mac, iPhone, iPad & Android Tablet alternative to UseResponse.
Suggest and vote on features
Freshdesk Features
1. Ad-freeFreshdesk doesn't contain any form of external advertising.
Ticketing
Pricing per agent
Ads monitoring
Customer service
Automatic customer engagement
Comments about Freshdesk as a Alternative to UseResponse
pros, cons and recent comments
Guest
Freshdesk has proved to be a variable platform. Consider working with it.
Positive comment •
0
Zendesk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Online
Android
iPhone
Android Tablet
iPad
235 Zendesk alternatives
Offers on-demand help desk software, covering customer support, trouble tickets and knowledge base. No install. No worries.
- - Zendesk is the most popular commercial alternative to UseResponse.
Suggest and vote on features
Zendesk Features
Knowledge base
Email integration
On Demand
Opinions about Zendesk as a Alternative to UseResponse
Almost everyone thinks Zendesk is a great UseResponse alternative.
Chatwoot
Is this is a good alternative?
Yes
No
Freemium • Open Source
Help Desk Platform
CRM System
Self-Hosted
Software as a Service (SaaS)
Cloudron
202 Chatwoot alternatives
Open source alternative to Intercom, Zendesk, Drift.com, Crisp, etc.
- - Chatwoot is the most popular SaaS alternative to UseResponse.
Suggest and vote on features
Chatwoot Features
Whatsapp integration
Live Support Chat
Telegram integration
Agent dashboard
Facebook Messenger integration
Chat widget
Customer service
UserVoice
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Feedback Manager
Online
Android
iPhone
Android Tablet
iPad
180 UserVoice alternatives
UserVoice communities are the easiest way to turn customer feedback into action:
Suggest and vote on features
UserVoice Features
Suggestion voting
WordPress Integration
German
Multiple languages
Idea management
In-App Voting
Comments about UserVoice as a Alternative to UseResponse
Almost everyone thinks UserVoice is a great UseResponse alternative.
Guest
I have proven experience of User-voice quality services.
Positive comment •
1
Fider
Is this is a good alternative?
Yes
No
Paid • Open Source
Customer Feedback Manager
Windows
Linux
Online
Self-Hosted
41 Fider alternatives
Fider is an open source, cross platform, lightning fast and free to use customer feedback platform for companies and products.
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Fider Features
1. User Session RecordingFider can record user sessions to gain a real understanding of how users interact with a website.
2. CrowdsourcedFider uses suggestions, information, etc., from a large group of people to improve the quality of the content.
3. Website MonitoringFider can detect and resolve website performance issues proactively.
Feedback collection
Suggestion voting
Nolt
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Feedback Manager
Online
97 Nolt alternatives
Nolt is a beautiful, collaborative place for all your user requests – no more outdated spreadsheets or chaotic Trello boards. Give your customers a voice and gain priceless insights. Everything for just $29 board/month.
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Nolt Features
1. Support for MarkDownNolt supports MarkDown for document formatting.
2. Anonymous CommentingNolt allows you to comment and participate in discussions without revealing your personal information.
3. CrowdsourcedNolt uses suggestions, information, etc., from a large group of people to improve the quality of the content.
Single Sign-On
Share Roadmaps
Suggestion voting
Slack integration
Feedback collection
Custom data fields
Anonymous voting
Idea
Custom Domain
Idea management
Opinions about Nolt as a Alternative to UseResponse
Almost everyone thinks Nolt is a great UseResponse alternative.
ProProfs Help Desk
Is this is a good alternative?
Yes
No
Paid • Proprietary
Help Desk Platform
Online
171 ProProfs Help Desk alternatives
ProProfs Help Desk Software is a feature-rich issue tracking software that enables online businesses to track all customer issues, requests, and bugs. Offer timely response to your customers through child tickets.
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ProProfs Help Desk Features
Shared inbox
Helpdesk Ticketing
Canned responses
In-built Bug tracking
Custom data fields
Reporting
Instant Replay
Knowledge Management
Knowledge Base structuring
Ticketing
Get Satisfaction
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Feedback Manager
Online
170 Get Satisfaction alternatives
Get Satisfaction is a community platform that helps companies create engaging customer experiences by fostering online conversations about their products and services at every stage of the lifecycle.
Get Satisfaction has no features, suggest some!
Corteza Service Cloud
Is this is a good alternative?
Yes
No
Free • Open Source
CRM System
Customer Feedback Manager
Contact Manager
Mac
Windows
Linux
Online
Android
iPhone
iPad
Self-Hosted
46 Corteza Service Cloud alternatives
With the free and open source Corteza Service Cloud you can deliver faster and more personalised service to your clients. Customer service agents are provided with 360-degree overviews on cases, enabling them to provide the best service quickly.
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Corteza Service Cloud Features
Drag and Drop
Business Dashboards
Bug reporting
Performance overview
Charts
Notifications
Knowledge base
Role Management
Team Messaging
Test case management
Zammad
Is this is a good alternative?
Yes
No
Free • Open Source
Help Desk Platform
Linux
Self-Hosted
35 Zammad alternatives
Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels like telephone, Facebook, Twitter, chat and e-mails.
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Zammad Features
1. Auto ResponderZammad allows you to set automatic responses to messages or emails based on user actions or pre-established rules.
Email tracking
SLA
Knowledge base
REST API
Customizable
Ruby
Twitter Integration
Email automation
Slack integration
Facebook integration
Featurebase
Is this is a good alternative?
Yes
No
Paid • Proprietary
Customer Feedback Manager
Software as a Service (SaaS)
58 Featurebase alternatives
Featurebase is a free customer feedback tool that lets you create public feedback boards to capture, manage and organize your feedback, feature requests and bug reports. Capture unlimited feedback for free, no trials. Changelogs and roadmaps as well!.
Suggest and vote on features
Featurebase Features
1. Kanban BoardFeaturebase allows you to organize your workflow by moving cards with drag-and-drop functionality between multiple columns.
2. User RatingFeaturebase supports user ratings and reviews to help you make up your mind.
3. Ad-freeFeaturebase doesn't contain any form of external advertising.
4. Real time collaborationMultiple users can work together in Featurebase simultaneously.
Product Roadmap Management
Changelog