HelpDesk icon
HelpDesk icon

HelpDesk

Streamlines customer communication with an AI-powered ticketing system and automation, providing tools for collaboration, integration, data safety, and analysis. Offers customizable email templates, canned responses, and 24/7 support to ensure efficient operations and customer satisfaction improvements.

HelpDesk screenshot 1

Cost / License

  • Subscription
  • Proprietary

Application type

Platforms

  • Online
  • UNIX Web Browser
  • LiveChat
  • Software as a Service (SaaS)
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Features

Properties

  1.  Lightweight
  2.  AI-Powered

Features

  1.  Customer Segmentation
  2.  Customer management
  3.  Customer service
  4.  Helpdesk Ticketing
  5.  Real time collaboration
  6.  Auto Responder
  7.  No Coding Required
  8.  Extensible by Plugins/Extensions
  9.  Email template editor
  10.  Ad-free
  11.  WYSIWYG Support
  12.  Marketing Automation
  13.  User Rating
  14.  Dark Mode
  15.  Help Center

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HelpDesk information

  • Developed by

    US flagText Inc.

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $29 and $50 per month.

  • Rating

    Average rating of 5

  • Alternatives

    68 alternatives listed

  • Badge

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  • Supported Languages

    • English

Our users have written 2 comments and reviews about HelpDesk, and it has gotten 2 likes

HelpDesk was added to AlternativeTo by Szymon on and this page was last updated . HelpDesk is sometimes referred to as Help Desk, HelpDesk.com. 

Comments and Reviews

   
Top Positive Comment
Szymon
2

Easy to use email management and email ticketing system

marcinf2
2

I like HelpDesk beacuse it keeps my customer support organized and clutter-free?. Easy streamlined communication, collaboration, and reporting.

Official Links

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What is HelpDesk?

HelpDesk is a help desk system that centralizes customer messages and uses AI for management. It offers features like automation, collaboration, integration, security, and data analysis to improve productivity and customer satisfaction.

HelpDesk's main functionalities are a ticketing system powered by AI and automations, a browser-based automation rules tool, and data safety measures like RODO compliance and Privacy-Shield certification. Users can contact support 24/7 for assistance.

The software also includes AI-powered features like ticket summarization and text enhancements. Users can customize multiple email templates for different teams and create canned responses for common queries. HelpDesk's automated ticketing system reduces manual tasks. It also includes macros and auto-assignments that distribute tickets evenly.

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