Apps tagged with 'saas-service-desk'

All apps in Apps tagged with 'saas-service-desk' category. Use the filters below to narrow down your search. 
Copy a direct link to this comment to your clipboard
  1. IntraService icon
     2 likes

    IntraService will allow you to bring your customer support to the brand new level with minimal costs. The system is extremely easy to set up and use and is compatible with ITIL; it can be implemented in a single day as a SaaS model or as self-hosted solution.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Android
    • iPhone
    • iPad
    • Self-Hosted
    • Microsoft SQL Server
    • ASP.NET MVC
    • Microsoft IIS
    IntraService screenshot 1
    IntraService screenshot 1
    IntraService screenshot 2
    124 alternatives
  2. Tikit icon
     Like

    Tikit is an AI-powered service desk built inside of Microsoft Teams and leverages the tools you already use to help you maximize your Microsoft technology investments.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Software as a Service (SaaS)
    Eliminate repetitive requests with AI-driven conversational self-service, allowing users to resolve common issues on their own. Tikit leverages AI and OpenAI on Azure to provide responses from preset answers, central repositories, or uploaded files.
    Automated Workflows with Power Automate and Logic Apps
Tikit’s automation capabilities simplify critical IT processes like employee onboarding and offboarding, ensuring a smooth transition for new hires and departing staff.
    Unlock Actionable Data with Power BI & Excel Reporting. Tikit provides advanced reporting capabilities, allowing IT teams to build customized dashboards that align with their organization’s KPIs and ITIL processes.
    +2
    Tikit integrates seamlessly with Microsoft Entra, enabling single sign-on. IT teams can instantly retrieve user details from Entra. With direct access to Intune inventory from Tikit, support agents can troubleshoot devices and take immediate action.
  3. Zervicio.com offers cloud based After Sales Service Platform to enterprises for automating customer support services. Zervicio brings the customers face-to-face with the service teams, enabling Customers, Agents and Service Managers to stay connected.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    • Windows Mobile
    • Android
    • Android Tablet
    • Windows Phone
    • Self-Hosted
    • Android Wear
  4. ServiceDock makes it easy and efficient for your agents to handle customer support via key digital channels like messaging apps, social and web chat in one simple dashboard. This helps you improve customer satisfaction and double agent productivity, which reduces customer churn...

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    ServiceDock screenshot 1
  5. Jatana icon
     Like

    Jatana is a deep learning based Saas solution that integrates directly with your help desk software of choice to automate processes related to customer service on Zendesk.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Software as a Service (SaaS)
    • Zendesk
    Jatana screenshot 1
    7 alternatives