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Tikit icon

Tikit

Tikit is an AI-powered service desk built inside of Microsoft Teams and leverages the tools you already use to help you maximize your Microsoft technology investments.

Eliminate repetitive requests with AI-driven conversational self-service, allowing users to resolve common issues on their own. Tikit leverages AI and OpenAI on Azure to provide responses from preset answers, central repositories, or uploaded files.

Cost / License

  • Subscription
  • Proprietary

Platforms

  • Online
  • Software as a Service (SaaS)
Automated Workflows with Power Automate and Logic Apps Tikit’s automation capabilities simplify critical IT processes like employee onboarding and offboarding, ensuring a smooth transition for new hires and departing staff.
Unlock Actionable Data with Power BI & Excel Reporting. Tikit provides advanced reporting capabilities, allowing IT teams to build customized dashboards that align with their organization’s KPIs and ITIL processes.
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Tikit integrates seamlessly with Microsoft Entra, enabling single sign-on. IT teams can instantly retrieve user details from Entra. With direct access to Intune inventory from Tikit, support agents can troubleshoot devices and take immediate action.
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Features

Properties

  1.  Privacy focused
  2.  AI-Powered

Features

  1.  Kanban Board
  2.  No Coding Required
  3.  Extensible by Plugins/Extensions
  4.  Auto Responder
  5.  Real time collaboration
  6.  Ad-free
  7.  Helpdesk Ticketing

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Tikit information

  • Developed by

    US flagCireson

  • Licensing

    Proprietary and Commercial product.

  • Pricing

    Subscription ranging between $26 and $49 per month.

  • Alternatives

    0 alternatives listed

  • Badge

    Get an embeddable badge for Tikit

  • Supported Languages

    • English

AlternativeTo Categories

Business & Commerce, Office & Productivity
Tikit was added to AlternativeTo by TeamCireson on and this page was last updated .

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What is Tikit?

Tikit by Cireson is our next-generation AI-powered Microsoft Service Desk, purpose-built for the evolving needs of our cloud-focused customers. Designed from the ground up for the Microsoft ecosystem, Tikit delivers a modern, seamless support experience aligned with the future of IT service management.

Tikit transforms Microsoft 365:

  • Resolve Issues Faster with Ticketing in Microsoft Teams.
  • Multi-department support that brings your organization together.
  • AI-Powered virtual agent provides streamlined and immediate support.
  • Effortless ITSM with Native Entra and Intune Integrations.
  • AI-Powered Service Catalog with Tikit AI & OpenAI on Azure.
  • Automated Workflows with Power Automate and Logic Apps.
  • Unlock Actionable Data with Power BI & Excel Reporting.

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