Zammad Alternatives

Apps similar to Zammad include Deskhero. It's paid, but osTicket and KIX are free. Other options are Freshdesk, FreeScout, Zendesk and LiveAgent. There's no shortage of Help Desk Platforms like Zammad, with more than 50 alternatives for the web, self-hosting, Android, Windows and iPhone.

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Alternatives
Zammad alternatives page was last updated

Alternatives list

  1. REI3 Tickets icon

    REI3 Tickets

     Like

    Manage your IT, HR, customer service or any other request, with one or many teams - all within a central application. REI3 Tickets provides simple or complex request management as well as clear overview over ownership and ticket status.

    Cost / License

    • Freemium
    • Open Source (MIT)

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • Self-Hosted
    • Docker
    • DE flagGermany
    • European Union flagEU
    REI3 Tickets screenshot 1
    Good alternative?
     
  2. flowmotions.io icon

    flowmotions.io

     Like

    A modern enterprise platform unifying IT Service Management (ITSM) and Customer Relations Management (CRM), onto a single system of record. Stop firefighting and deliver proactive support and customer experience across your entire organization.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • SA flagSaudi Arabia
    Main DashBoard
    Good alternative?
     
  4. SupportHub icon

    SupportHub

     Like

    AI customer support and webshop chatbot for ecommerce teams, with chat, ticket, and phone support across modern webshops.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • HU flagHungary
    • European Union flagEU
    SupportHub screenshot 1
    Good alternative?
     
  5. Ad
    Screenshot
    Freshdesk icon
    Freshdesk

    Offers automated ticket management, multichannel communication, SLA tracking, analytics, customizable workflows, self-service, collaboration tools, AI-driven automation with live translation, knowledge base, proactive insights, s...

    https://www.freshworks.com
    Learn More
  6. Qisutu icon

    Qisutu

     Like

    Qisutu is a free and open-source ticketing and service desk platform for professional support organizations. It includes customer and agent portals, queues, workflow automation, service and SLA management, reporting, a knowledge base and an integrated CMDB.

    Cost / License

    Application type

    Platforms

    • Self-Hosted
    • Software as a Service (SaaS)
    • Online
    Qisutu screenshot 1
    Good alternative?
     
  7. HelpDesk by Portali.Space icon

    HelpDesk by Portali.Space

     Like

    Multi-language helpdesk for EU teams: email-to-ticket, SLA with business hours, AI assistant, knowledge base. Free plan, no credit card.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Software as a Service (SaaS)
    • SK flagSlovakia
    • European Union flagEU
    Admin dashboard — ticket KPIs, top agents and recent activity
    Good alternative?
     
  9. WorkloadWall icon

    WorkloadWall

     Like

    A self-hosted ticketing system where every open ticket is a post-it note on a wall the people raising requests can see before they add to it.

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Windows
    • Linux
    • Android
    • Self-Hosted
    • Raspberry Pi
    • Docker
    • US flagUnited States
    The public wall: every open request as an anonymized note, shown above the request form so people see the pile before adding to it.
    Good alternative?
     
  10. F

    FoxDesk

     Like

    FoxDesk keeps client requests, completed work, recorded time and client reports in one workspace. Email and portal requests become tickets with an owner, priority, due date and complete history. Employees, freelancers and connected coding agents can record completed work and...

    Cost / License

    Application type

    Platforms

    • Online
    • Self-Hosted
    • CZ flagCzechia
    • European Union flagEU
    Dashboard with team workload, recent activity and work in progress.
    Good alternative?
     
  11. Cenvero Orion icon

    Cenvero Orion

     Like

    Cenvero Orion is an AI support agent you can embed on any website. It answers customer questions instantly using your knowledge base, suppresses hallucinations post-inference, and automatically escalates complex issues to human agents with ticket creation.

    Cost / License

    • Freemium
    • Proprietary

    Application type

    Platforms

    • Online
    • Global
    Cenvero Orion screenshot 1
    Good alternative?
     
  12. initdesk icon

    initdesk

     1 like

    initdesk is an AI-powered, email-first help desk for solo founders and small teams. It turns support emails into tickets, suggests AI-drafted replies, auto-tags messages, and lets you “teach” an AI Assistant with your FAQs/docs.

    Cost / License

    • Paid
    • Proprietary

    Platforms

    • Online
    initdesk screenshot 1
    Good alternative?
     
  13. Tickiti icon

    Tickiti

     Like

    Web-based helpdesk and customer support system with a branded customer portal, multi-channel intake and a real-time workspace.

    51 Tickiti alternatives

    Cost / License

    • Paid
    • Proprietary

    Application type

    Platforms

    • Online
    • GB flagUnited Kingdom
    Tickiti screenshot 1
    Good alternative?
     
  14. Pappice icon

    Pappice

     Like

    Pappice is a small, self-hosted, chat-style support desk. Customers open tickets from the portal; staff assign, reply, and track them.

    Cost / License

    Application type

    Platforms

    • Self-Hosted
    • Docker
    Pappice screenshot 1
    Good alternative?
     
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